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    • SJBassett
    • By SJBassett 5th Jan 18, 9:23 PM
    • 2Posts
    • 0Thanks
    SJBassett
    Rights on Faulty Settee
    • #1
    • 5th Jan 18, 9:23 PM
    Rights on Faulty Settee 5th Jan 18 at 9:23 PM
    My parents have bought a new suede 3 seater settee and a single chair in August, they were told it would be delivered in October and it was. However when the delivery guys unpacked it the settee had leather seats and suede back - the chair was all in suede. The guys said they'd be back that day to swap over the base, joking the opposite will be on the lorry somewhere - they never came back! They called the company the next day and were told a Manager will come to see it, a few days later he arrived and agreed the wrong thing had been delivered. A new one was ordered. The set is reclining and the chair is so hard, its near on impossible to get the back to go back. Another call to the company, to be told its new and needs to bed in. The chair itself looks like the material wasn't stretched enough when being made as the material is all creased and is already looking old and worn. After a few more calls and complaints to the company (the recliner is still near on impossible to work!) they were asked to go down and choose another suite. They did this on Wednesday. The Salesman was suprised they still had the 2 toned settee - he thought it had been sorted. A new one was chosen and is more expensive. They were told it would be approx 8 weeks for delivery -they can keep the one they have until the new one is delivered - at least they have something to sit on! Yesterday they had a call to say it had been rejected as the new settee has now been received in the warehouse. They will send an engineer out to them next week to check the recliner, but they have to keep either the settee in the house or the one in the warehouse, they cannot change the whole thing. As the chair is also faulty and it has taken this long to sort out, what are their rights please?
    It was taken out on interest free which they started to pay in October after delivery.
    Thanks in advance for any help I can pass onto them
Page 1
    • Greta Sharbo
    • By Greta Sharbo 5th Jan 18, 11:48 PM
    • 117 Posts
    • 134 Thanks
    Greta Sharbo
    • #2
    • 5th Jan 18, 11:48 PM
    • #2
    • 5th Jan 18, 11:48 PM
    Story is a little confusing

    Yesterday they had a call to say it had been rejected as the new settee has now been received in the warehouse. They will send an engineer out to them next week to check the recliner, but they have to keep either the settee in the house or the one in the warehouse, they cannot change the whole thing. As the chair is also faulty and it has taken this long to sort out, what are their rights please?
    Originally posted by SJBassett
    What's been rejected? The offer to replace both?
    The trader doesn't accept (yet?) that the recliner is faulty?

    Is the settee faulty? I'm not sure I see in your post what if anything is wrong with the settee.they are told they can replace the settee if they want? Is that right?

    If the trader inspects the chair and it's faulty have they said what they will do?


    Do they still want them? What outcome would they like?
    Is there a finance agreement? What type?
    • SJBassett
    • By SJBassett 6th Jan 18, 7:49 PM
    • 2 Posts
    • 0 Thanks
    SJBassett
    • #3
    • 6th Jan 18, 7:49 PM
    • #3
    • 6th Jan 18, 7:49 PM
    Thank you for your reply.
    The company called to say the Manager has said to come and choose an alternative, which they did. The following day, the store called to say Head Office has rejected it and they cannot have the one they picked out the day before.
    The recliner is faulty - the store keeps saying its new and needs to bed in - its been 2 months and the recliner is still so stiff and the material on the seat is bunched up - they say that's how it should be but the one in the store is tight, theirs is loose and saggy - like the material wasn't stretched over enough when it was made.
    The settee was ordered in suede - the back of it is suede but they have sent a leather look seat half - so its 2 tone and material.
    The man from the store came out after it was delivered in October and agreed it was incorrect as it should have been all in suede and said a new one will be ordered.
    They no longer want it as it is poorly made and faulty.
    They would like a sofa that is fit for purpose and the colour/material they order.
    They purchased it on interest free credit through the store.
    I hope that helps and thanks again
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