Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@. Skimlinks & other affiliated links are turned on

Search
  • FIRST POST
    • crosk1189
    • By crosk1189 5th Jan 18, 6:39 PM
    • 9Posts
    • 0Thanks
    crosk1189
    Lost order paid on credit card
    • #1
    • 5th Jan 18, 6:39 PM
    Lost order paid on credit card 5th Jan 18 at 6:39 PM
    I recently ordered my nephew a present online, Immediately after placing the order I was told that he already had what I ordered him. So I instantly contacted the website I ordered from to cancel the order, with no answer. I gave it a few days and contacted them again but with no reply still.

    Today I managed to talk to someone on the website's live chat feature, where I was informed by the rudest member of staff I've ever encountered, that I can't cancel the order as it's already been delivered. After an hour of back and forth and being fobbed off by the website I contacted royal mail and they are investigating where the missing parcel is, so that I can return it and get my refund.

    Now my question is this, as I paid via my santander credit card would I be able to report this to them and have them removed that charge from my card or am I just looking at a big loss here if the parcel never shows up.
Page 1
    • zx81
    • By zx81 5th Jan 18, 6:42 PM
    • 14,971 Posts
    • 15,831 Thanks
    zx81
    • #2
    • 5th Jan 18, 6:42 PM
    • #2
    • 5th Jan 18, 6:42 PM
    If the parcel doesn't turn up and you're not issued a refund, you could pursue a chargeback or section 75 claim via the card.
    • jonesMUFCforever
    • By jonesMUFCforever 5th Jan 18, 6:53 PM
    • 24,384 Posts
    • 11,665 Thanks
    jonesMUFCforever
    • #3
    • 5th Jan 18, 6:53 PM
    • #3
    • 5th Jan 18, 6:53 PM
    How much was it for?
    The present must have cost at least £100 for a S75 claim.
    What goes around - comes around
    give lots and you will always receive lots
    • crosk1189
    • By crosk1189 5th Jan 18, 6:59 PM
    • 9 Posts
    • 0 Thanks
    crosk1189
    • #4
    • 5th Jan 18, 6:59 PM
    • #4
    • 5th Jan 18, 6:59 PM
    It was about £75, which I'm guessing is just shy to make the claim! Fingers crossed it shows up then.
    • jonesMUFCforever
    • By jonesMUFCforever 6th Jan 18, 5:42 PM
    • 24,384 Posts
    • 11,665 Thanks
    jonesMUFCforever
    • #5
    • 6th Jan 18, 5:42 PM
    • #5
    • 6th Jan 18, 5:42 PM
    It was about £75, which I'm guessing is just shy to make the claim! Fingers crossed it shows up then.
    Originally posted by crosk1189
    You can still dispute the transaction for goods not received.
    (If it does not turn up) Otherwise cut your losses and sell it on.
    What goes around - comes around
    give lots and you will always receive lots
    • eco_warrior
    • By eco_warrior 7th Jan 18, 6:04 PM
    • 73 Posts
    • 22 Thanks
    eco_warrior
    • #6
    • 7th Jan 18, 6:04 PM
    • #6
    • 7th Jan 18, 6:04 PM
    Utterly clueless replies

    Chargebacks have been happening since time began so you will be fine. Folk bleating on about s75 don’t help much, it’s there when required but not here
    • agrinnall
    • By agrinnall 7th Jan 18, 6:21 PM
    • 19,202 Posts
    • 14,871 Thanks
    agrinnall
    • #7
    • 7th Jan 18, 6:21 PM
    • #7
    • 7th Jan 18, 6:21 PM
    Utterly clueless replies

    Chargebacks have been happening since time began so you will be fine. Folk bleating on about s75 donít help much, itís there when required but not here
    Originally posted by eco_warrior
    Perhaps read what's been written before rudely shouting your mouth off. S75 was mentioned before the OP advised the cost of the item. And I think you have a misguided view of just how long the chargeback scheme has been in existence.
    • McKneff
    • By McKneff 7th Jan 18, 6:36 PM
    • 35,802 Posts
    • 46,093 Thanks
    McKneff
    • #8
    • 7th Jan 18, 6:36 PM
    • #8
    • 7th Jan 18, 6:36 PM
    Utterly clueless replies

    Chargebacks have been happening since time began so you will be fine. Folk bleating on about s75 donít help much, itís there when required but not here
    Originally posted by eco_warrior
    Politeness is free.
    Rudeness is bordering on ignorance

    No one will be there for you if or when you need help

    Stop now or you wont last long on here.
    make the most of it, we are only here for the weekend.
    and we will never, ever return.
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

294Posts Today

2,642Users online

Martin's Twitter