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  • FIRST POST
    • FloristGump
    • By FloristGump 5th Jan 18, 5:41 PM
    • 3Posts
    • 0Thanks
    FloristGump
    Rejecting faulty car.
    • #1
    • 5th Jan 18, 5:41 PM
    Rejecting faulty car. 5th Jan 18 at 5:41 PM
    .................................................. .................................................. ............................
    Last edited by FloristGump; 05-01-2018 at 6:54 PM.
Page 1
    • AndyMc.....
    • By AndyMc..... 5th Jan 18, 6:01 PM
    • 898 Posts
    • 656 Thanks
    AndyMc.....
    • #2
    • 5th Jan 18, 6:01 PM
    • #2
    • 5th Jan 18, 6:01 PM
    What are the faults and what have the insurance company done?

    Age, make, model of the car and what did you pay?
    • FloristGump
    • By FloristGump 5th Jan 18, 6:21 PM
    • 3 Posts
    • 0 Thanks
    FloristGump
    • #3
    • 5th Jan 18, 6:21 PM
    • #3
    • 5th Jan 18, 6:21 PM
    ..............................................
    Last edited by FloristGump; 05-01-2018 at 6:54 PM.
    • gardner1
    • By gardner1 5th Jan 18, 6:23 PM
    • 2,283 Posts
    • 3,379 Thanks
    gardner1
    • #4
    • 5th Jan 18, 6:23 PM
    • #4
    • 5th Jan 18, 6:23 PM
    8 yr old car
    • FloristGump
    • By FloristGump 5th Jan 18, 6:42 PM
    • 3 Posts
    • 0 Thanks
    FloristGump
    • #5
    • 5th Jan 18, 6:42 PM
    • #5
    • 5th Jan 18, 6:42 PM
    .................................................
    Last edited by FloristGump; 05-01-2018 at 6:54 PM.
    • societys child
    • By societys child 5th Jan 18, 6:58 PM
    • 4,949 Posts
    • 5,414 Thanks
    societys child
    • #6
    • 5th Jan 18, 6:58 PM
    • #6
    • 5th Jan 18, 6:58 PM
    Mmm, that went well . . .

    • waamo
    • By waamo 5th Jan 18, 6:59 PM
    • 2,244 Posts
    • 2,703 Thanks
    waamo
    • #7
    • 5th Jan 18, 6:59 PM
    • #7
    • 5th Jan 18, 6:59 PM
    .................................................. .................................................. ............................
    Originally posted by FloristGump
    That’s helpful
    This space for hire.
    • Sleazy
    • By Sleazy 5th Jan 18, 6:59 PM
    • 6,972 Posts
    • 8,111 Thanks
    Sleazy
    • #8
    • 5th Jan 18, 6:59 PM
    • #8
    • 5th Jan 18, 6:59 PM
    Mmm, that went well . . .
    Originally posted by societys child
    I liked the User Name though
    • AndyMc.....
    • By AndyMc..... 5th Jan 18, 7:14 PM
    • 898 Posts
    • 656 Thanks
    AndyMc.....
    • #9
    • 5th Jan 18, 7:14 PM
    • #9
    • 5th Jan 18, 7:14 PM
    • arcon5
    • By arcon5 5th Jan 18, 7:45 PM
    • 13,282 Posts
    • 8,414 Thanks
    arcon5
    .................................................. .................................................. ............................
    Originally posted by FloristGump

    First time poster so I hope I am in the right place!

    I purchased a car on the 5th December 2017, within 2 weeks it cut out on me twice, was hesitating and jerking then my black box showed up 3 fault codes.
    I contacted the garage who came to collect the car, they had it just over a week then told me there were no fault codes and the car was fine. The symptoms I was describing were apparently normal for the car....The codes however were still showing on my black box.
    A week later another code showed up and my insurance company confirmed the garage had not repaired the faults, they had just removed the codes!
    So, I emailed to advise I was rejecting the car and requesting a full refund and under the Consumer Rights Act 2015 I was well within my rights to do so.
    They said no to a refund and they wanted to have the vehicle back in for a look. As I had already provided this opportunity and was provided false information with regards to the codes, I insisted on a refund. They are still refusing and will only give a repair or replacement.
    I have issued a formal letter rejecting the car to back up my email and have also sent an action before court letter (think that's what it's called?!).
    Has anyone been through similar that can advise on the process?
    • AndyMc.....
    • By AndyMc..... 5th Jan 18, 7:51 PM
    • 898 Posts
    • 656 Thanks
    AndyMc.....
    Originally posted by arcon5
    What are the other two deleted posts?
    • forgotmyname
    • By forgotmyname 6th Jan 18, 12:00 AM
    • 26,405 Posts
    • 10,551 Thanks
    forgotmyname
    Curious how their insurance company knew the garage had not fixed faults.

    If you ever come back, unlikely its schooltime soon. But what is your black box?
    If they removed the codes why did your black box still read them?

    False information regarding the codes? do tell...
    Punctuation, Spelling and Grammar will be used sparingly. Due to rising costs of inflation.

    My contribution to MSE. Other contributions will only be used if they cost me nothing.

    Due to me being a tight git.
    • marty2be2000
    • By marty2be2000 6th Jan 18, 2:47 PM
    • 198 Posts
    • 111 Thanks
    marty2be2000
    Reading the google cache of the new deleted first post, I think the black box is just a fault code reader.

    Sadly the other deleted posts are not cached by google.
    • motorguy
    • By motorguy 6th Jan 18, 3:26 PM
    • 15,951 Posts
    • 9,219 Thanks
    motorguy
    I'm assuming fault codes on the ECU.

    Its not particularly unusual for a garage to wipe the codes to start from a clean slate as it were. Previous codes code be old and have sat there a while - maybe caused by a low battery or a one off issue.

    I dont think its unreasonable for the garage to have wanted to attempt to rectify it. If you're selling eight year old cars and simply refunding on the slightest fault code / whim well you wouldnt be in business terribly long....
    You are not special. You are not a beautiful and unique snowflake.
    • forgotmyname
    • By forgotmyname 6th Jan 18, 3:35 PM
    • 26,405 Posts
    • 10,551 Thanks
    forgotmyname
    But their insurance knew the codes were still there apparently.

    I wonder if the OP had a telematics policy which caused issues to the cars electrics? Possibly flattening the battery which may have been original on an 8 year old car.
    Punctuation, Spelling and Grammar will be used sparingly. Due to rising costs of inflation.

    My contribution to MSE. Other contributions will only be used if they cost me nothing.

    Due to me being a tight git.
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