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    • benedictoveract
    • By benedictoveract 5th Jan 18, 5:13 PM
    • 11Posts
    • 4Thanks
    benedictoveract
    Import VAT from good abroad
    • #1
    • 5th Jan 18, 5:13 PM
    Import VAT from good abroad 5th Jan 18 at 5:13 PM
    Dear all,

    My wife has ordered a journal and printed book from Japan through an official website (not a reseller or online bidding site). The items are valued at £85 total. We have received a retention letter from parcel force with a demand to pay import/duty of £189.93. Given that this is over double the original item price and one is a printed book (which we maybe naively understood was not subject to import fees) we are at a loss of what to do. If we pay it, how likely are we to receive any money back following a complaint?

    Best wishes.
Page 1
    • sheramber
    • By sheramber 5th Jan 18, 6:18 PM
    • 4,142 Posts
    • 3,111 Thanks
    sheramber
    • #2
    • 5th Jan 18, 6:18 PM
    • #2
    • 5th Jan 18, 6:18 PM
    Import Duty details here
    https://www.gov.uk/goods-sent-from-abroad/tax-and-duty

    If the charge is incorrect then you can claim a refund.
    • benedictoveract
    • By benedictoveract 5th Jan 18, 11:01 PM
    • 11 Posts
    • 4 Thanks
    benedictoveract
    • #3
    • 5th Jan 18, 11:01 PM
    • #3
    • 5th Jan 18, 11:01 PM
    The charge is obviously incorrect, but it seems the actual likeliness of refund is an entirely different issue.
    • Keep pedalling
    • By Keep pedalling 5th Jan 18, 11:16 PM
    • 4,311 Posts
    • 4,685 Thanks
    Keep pedalling
    • #4
    • 5th Jan 18, 11:16 PM
    • #4
    • 5th Jan 18, 11:16 PM
    Sound like either the sender declared the wrong value on the paperwork, or the value was stated in yen and someone this end mistook that for £s.
    • SuperHan
    • By SuperHan 6th Jan 18, 11:04 AM
    • 2,023 Posts
    • 1,178 Thanks
    SuperHan
    • #5
    • 6th Jan 18, 11:04 AM
    • #5
    • 6th Jan 18, 11:04 AM
    This sounds like a mistake. A printed book should be zero rated for VAT, so no VAT charge on import of this. It's below the customs duty threshold, so you shouldn't expect any customs duty either.

    As others have said, it looks as though it has been incorrectly declared on some of the paperwork. You should be able to get a refund if it turns out you have overpaid.
    • benedictoveract
    • By benedictoveract 6th Jan 18, 3:32 PM
    • 11 Posts
    • 4 Thanks
    benedictoveract
    • #6
    • 6th Jan 18, 3:32 PM
    • #6
    • 6th Jan 18, 3:32 PM
    Thanks all. Does anyone have any success stories in this area?

    We thought perhaps they stupidly misread the amount in Yen as GBP, but even then the value they have charged us makes no sense.
    • 00ec25
    • By 00ec25 6th Jan 18, 4:00 PM
    • 5,750 Posts
    • 5,198 Thanks
    00ec25
    • #7
    • 6th Jan 18, 4:00 PM
    • #7
    • 6th Jan 18, 4:00 PM
    have you read Parcelforce's own page about charges? Take note of the storage charge if you delay payment

    https://www.parcelforce.com/help-and-advice/receiving/how-are-customs-fees-calculated
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