Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@. Skimlinks & other affiliated links are turned on

Search
  • FIRST POST
    • rabialiones
    • By rabialiones 4th Jan 18, 9:45 AM
    • 1,727Posts
    • 213Thanks
    rabialiones
    eek!! virgin media
    • #1
    • 4th Jan 18, 9:45 AM
    eek!! virgin media 4th Jan 18 at 9:45 AM
    phoned to cancel, went with bt fab offer £125 card, m and s £40 free line topcashback etc
    virgin then phoned and offered me £23 deal, so i chose to stay with them , so no hassle changing etc.
    so i cancelled bt

    today they have sent me contract £30 plus a charge of £36 for installation/activation.

    unfortunately i did not record phone calls, so pointless to ask them as they always deny any promises made
    however,i did save a chat which may help me.

    wish i had gone ahead with bt offer, but too late now

    any ideas as to where i stand with them
    thanks
    Nice to save.
Page 1
    • rabialiones
    • By rabialiones 4th Jan 18, 11:08 AM
    • 1,727 Posts
    • 213 Thanks
    rabialiones
    • #2
    • 4th Jan 18, 11:08 AM
    • #2
    • 4th Jan 18, 11:08 AM
    ironically, online chat is unavailable now
    Nice to save.
    • AndyPK
    • By AndyPK 4th Jan 18, 12:48 PM
    • 2,533 Posts
    • 680 Thanks
    AndyPK
    • #3
    • 4th Jan 18, 12:48 PM
    • #3
    • 4th Jan 18, 12:48 PM
    just ring them up and say there is a mistake, and could them amend.


    Do this within 14 days of the agreement, otherwise you could leave
    • JasperAlex
    • By JasperAlex 4th Jan 18, 12:53 PM
    • 7 Posts
    • 2 Thanks
    JasperAlex
    • #4
    • 4th Jan 18, 12:53 PM
    • #4
    • 4th Jan 18, 12:53 PM
    A similar thing happened to me when they didn't honour a retention deal. They had not saved any notes about the conversation and conveniently their phone call recording system was 'down' during that period. I escalated the complaint to a manager and they did end up honouring the deal in the end.

    Why are they charging you installation when you're already with Virgin? And what do you mean when you say you have a chat saved- is this a web chat confirming the £23 deal?
    • Samsung_Note2
    • By Samsung_Note2 4th Jan 18, 5:06 PM
    • 280 Posts
    • 105 Thanks
    Samsung_Note2
    • #5
    • 4th Jan 18, 5:06 PM
    • #5
    • 4th Jan 18, 5:06 PM
    Tell them you have a full and clear recording having used an app Called Call Recorder pro (just in case they ask what app).

    I had the mother of all ding dongs with VM and thank god I did record the call...they even had the cheek to lie to cisas...opps...that cost them £250.
    If my appalling spelling offends you that much...dont read my posts.
    • rabialiones
    • By rabialiones 4th Jan 18, 10:27 PM
    • 1,727 Posts
    • 213 Thanks
    rabialiones
    • #6
    • 4th Jan 18, 10:27 PM
    • #6
    • 4th Jan 18, 10:27 PM
    phoned and was told that although contract doesn't show discount , it will be applied on bill.
    will have to wait and see until bill arrives and hope it is so.

    chat saved did say £23.00
    Nice to save.
    • AndyPK
    • By AndyPK 5th Jan 18, 12:25 PM
    • 2,533 Posts
    • 680 Thanks
    AndyPK
    • #7
    • 5th Jan 18, 12:25 PM
    • #7
    • 5th Jan 18, 12:25 PM
    don't trust them, they are just delaying things until the 14 days are up and then you can't do anything about the price for 12 months.

    The VM contracts do show the discount.
    Last edited by AndyPK; 05-01-2018 at 2:42 PM.
    • Samsung_Note2
    • By Samsung_Note2 5th Jan 18, 2:02 PM
    • 280 Posts
    • 105 Thanks
    Samsung_Note2
    • #8
    • 5th Jan 18, 2:02 PM
    • #8
    • 5th Jan 18, 2:02 PM
    don't trust them, they are just delaying things until he 14 days are up and then you can't do anything about the price for 12 months.

    The VM contracts do show the discount.
    Originally posted by AndyPK

    If the OP has proof of an offer that's less than the price they are paying,VM will lower the monthly rate.
    If my appalling spelling offends you that much...dont read my posts.
    • boatman
    • By boatman 5th Jan 18, 2:15 PM
    • 3,601 Posts
    • 2,520 Thanks
    boatman
    • #9
    • 5th Jan 18, 2:15 PM
    • #9
    • 5th Jan 18, 2:15 PM
    They normally email the contract, but no guarantee it will show everything.
    • AndyPK
    • By AndyPK 5th Jan 18, 2:42 PM
    • 2,533 Posts
    • 680 Thanks
    AndyPK
    in my contract is says under

    Promotional Offer(s)

    Loyalty Discount £5 per month for 18 months
    12 Month Discount
    • JasperAlex
    • By JasperAlex 5th Jan 18, 4:36 PM
    • 7 Posts
    • 2 Thanks
    JasperAlex
    don't trust them, they are just delaying things until the 14 days are up and then you can't do anything about the price for 12 months.

    The VM contracts do show the discount.
    Originally posted by AndyPK
    I wouldn't trust them either to be honest. The loyalty discount should be shown on the contract and any manual credits they do are normally in smaller print near the bottom including details of when they run out. I spent about 6 months trying to sort mine out when different billed amounts came through because they put through the wrong discount codes.

    They are probably trying to bide time so I would call them up again and make sure at least they are honouring the deal
    • rabialiones
    • By rabialiones 6th Jan 18, 10:25 PM
    • 1,727 Posts
    • 213 Thanks
    rabialiones
    thanks for all replies,
    contract doesn't show any discounts,they sent me new contract via email and said i don't have to e-sign it as i am already with them.
    i do have the chat saved though , which does state the lower price.
    bt offer has gone now , so guess i will just have to wait for bill and if its incorrect then i will have to take it up with them
    Nice to save.
    • AndyPK
    • By AndyPK 7th Jan 18, 11:16 AM
    • 2,533 Posts
    • 680 Thanks
    AndyPK
    don't say I didn't warn you.
    but at least you have the chat saved.

    I've heard all the bull from them. "It doesn't matter what that bit of paper says with CONTRACT at the top, my computer screen says this....
    You don't need to return the signed contract so it doesn't matter"

    At this point I left them
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

4,425Posts Today

7,838Users online

Martin's Twitter