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  • FIRST POST
    • runlululurun
    • By runlululurun 4th Jan 18, 9:15 AM
    • 33Posts
    • 6Thanks
    runlululurun
    Received unexpected bank credit
    • #1
    • 4th Jan 18, 9:15 AM
    Received unexpected bank credit 4th Jan 18 at 9:15 AM
    I've received a BACS payment into my account this morning for £400 odd quid. I can only imagine it's an error as I'm not expecting the payment.

    I've phoned the bank to try and get further information about where it came from but they said they can't tell anymore than I can see on my statement as it's a BACS payment.

    All I have is a reference number and no clue to originator of the payment.

    Any ideas what I should do?
Page 1
    • le loup
    • By le loup 4th Jan 18, 9:19 AM
    • 3,690 Posts
    • 3,645 Thanks
    le loup
    • #2
    • 4th Jan 18, 9:19 AM
    • #2
    • 4th Jan 18, 9:19 AM
    Any ideas what I should do?
    Originally posted by runlululurun
    Search some previous posts on exactly this subject.
    • stevenhp1987
    • By stevenhp1987 4th Jan 18, 9:22 AM
    • 475 Posts
    • 418 Thanks
    stevenhp1987
    • #3
    • 4th Jan 18, 9:22 AM
    • #3
    • 4th Jan 18, 9:22 AM
    If someone contacts you for the money back... don't send it!

    It's a common scam whereby they use someone else's (stolen) bank account to send funds, then get you to send it to their / someone else's account (not the original sending account).

    The main account holder then asks the bank to recall the payment and you lose the £400 again (£400 down!).

    Politely tell them to get the bank to recall the payment and when your bank then ask if they can recall, say yes.

    Don't spend the money under any circumstances, unless it transpires it is your actual money.

    It is likely the error will be noticed, and a recall attempted.
    • runlululurun
    • By runlululurun 4th Jan 18, 9:42 AM
    • 33 Posts
    • 6 Thanks
    runlululurun
    • #4
    • 4th Jan 18, 9:42 AM
    • #4
    • 4th Jan 18, 9:42 AM
    If someone contacts you for the money back... don't send it!

    It's a common scam whereby they use someone else's (stolen) bank account to send funds, then get you to send it to their / someone else's account (not the original sending account).

    The main account holder then asks the bank to recall the payment and you lose the £400 again (£400 down!).

    Politely tell them to get the bank to recall the payment and when your bank then ask if they can recall, say yes.

    Don't spend the money under any circumstances, unless it transpires it is your actual money.

    It is likely the error will be noticed, and a recall attempted.
    Originally posted by stevenhp1987
    Ah I see, thank you. So basically, sit tight and wait for someone to ask for it back.

    Is it worth me contacting the fraud department at my bank to speed the process up?
    • colsten
    • By colsten 4th Jan 18, 10:52 AM
    • 8,751 Posts
    • 7,577 Thanks
    colsten
    • #5
    • 4th Jan 18, 10:52 AM
    • #5
    • 4th Jan 18, 10:52 AM
    If you are absolutely certain that it's not yours, ask the bank, in writing, to remove the money from your account. It's not a refund from anyone, e.g. from an insurance company? Or a lottery win?
    • RG2015
    • By RG2015 4th Jan 18, 12:14 PM
    • 703 Posts
    • 367 Thanks
    RG2015
    • #6
    • 4th Jan 18, 12:14 PM
    • #6
    • 4th Jan 18, 12:14 PM
    I've received a BACS payment into my account this morning for £400 odd quid. I can only imagine it's an error as I'm not expecting the payment.

    I've phoned the bank to try and get further information about where it came from but they said they can't tell anymore than I can see on my statement as it's a BACS payment.

    All I have is a reference number and no clue to originator of the payment.

    Any ideas what I should do?
    Originally posted by runlululurun
    My BACS payments always show where the money is coming from. However, if I click on the transaction the line expands to give more details but this may just be my bank. It is quite rare for a stranger to pay into your bank account in error. It is more likely that you are the intended recipient although you are unaware of the reason.

    If I were you I would push the bank to find out more details for you. If this still failed I would wait a bit to see if any more information came to light. Sometimes more details are added in online banking a day or two after the money was received.
    • gilly1964
    • By gilly1964 4th Jan 18, 2:14 PM
    • 985 Posts
    • 6,910 Thanks
    gilly1964
    • #7
    • 4th Jan 18, 2:14 PM
    • #7
    • 4th Jan 18, 2:14 PM
    I would suggest you check again tomorrow.

    I have had Bacs transactions that cannot be identified on day 1, but once the banks overnight processing has happened I have been able to see where it has come from

    Hope this helps
    • Flobberchops
    • By Flobberchops 4th Jan 18, 6:24 PM
    • 626 Posts
    • 449 Thanks
    Flobberchops
    • #8
    • 4th Jan 18, 6:24 PM
    • #8
    • 4th Jan 18, 6:24 PM
    The bank can see the sender. They may not be authorised or obliged to divulge that to you, but they could find out if they wanted to.

    Standard protocol here is to NOT spend it - that's technically and legally theft - and just wait until you have a request from your bank (and nobody else) to remove the funds.

    There would be nothing wrong at all with you moving the money into an interest paying account held by yourself with the same bank and benefiting from a few extra pennies of interest in the interim. This would also have the benefit of separating it from your own money so you don't accidentally spend it.
    I work for a UK bank, but any comments made on this forum are solely my personal opinion. Caveat Emptor!
    • runlululurun
    • By runlululurun 4th Jan 18, 11:25 PM
    • 33 Posts
    • 6 Thanks
    runlululurun
    • #9
    • 4th Jan 18, 11:25 PM
    • #9
    • 4th Jan 18, 11:25 PM
    When I first called the bank they just kind of shrugged their shoulders and said they couldn't see anymore info than I can on my statement, which appears to be an invoice number.

    I don't want to instruct them to remove it, on the offchance it's something that should be there, but I've racked my brains and cannot think of anything plausible.

    I did call the bank again however, after posting and they have agreed to investigate and get back to me within 10 days. The trouble with putting it to one side is, from what I can gather, there is no time limit on when it can be recalled. So I would essentially just have to set it aside for the rest of my life.. (in theory).

    Hopefully the bank will be able to clarify further after investigation.
    • brewerdave
    • By brewerdave 5th Jan 18, 7:59 AM
    • 4,646 Posts
    • 1,929 Thanks
    brewerdave

    I did call the bank again however, after posting and they have agreed to investigate and get back to me within 10 days. The trouble with putting it to one side is, from what I can gather, there is no time limit on when it can be recalled. So I would essentially just have to set it aside for the rest of my life.. (in theory).
    Originally posted by runlululurun
    I've had a couple of instances of unknown credits in my account in the last 10 years or so; both less than £100. Both were over the counter transactions in a branch.
    I made sure I always had the money available for a couple of years in case of a chargeback, then forgot about it
    After 2 years, I assumed that the Bank would have to let me know if they were going to claim it back.
    • agrinnall
    • By agrinnall 5th Jan 18, 8:48 AM
    • 19,140 Posts
    • 14,822 Thanks
    agrinnall

    The trouble with putting it to one side is, from what I can gather, there is no time limit on when it can be recalled. So I would essentially just have to set it aside for the rest of my life.. (in theory).
    Originally posted by runlululurun
    Yes there is, 6 years, or 5 in Scotland.
    • runlululurun
    • By runlululurun 7th Jan 18, 8:57 PM
    • 33 Posts
    • 6 Thanks
    runlululurun
    Yes there is, 6 years, or 5 in Scotland.
    Originally posted by agrinnall
    Thankyou, I didn't see that when I looked for information.
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