Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@. Skimlinks & other affiliated links are turned on

Search
  • FIRST POST
    • chalky-the-husky
    • By chalky-the-husky 3rd Jan 18, 9:06 AM
    • 5Posts
    • 0Thanks
    chalky-the-husky
    Virgin Media - Still waiting for phone line and bill has gone up!
    • #1
    • 3rd Jan 18, 9:06 AM
    Virgin Media - Still waiting for phone line and bill has gone up! 3rd Jan 18 at 9:06 AM
    i changed to virgin back in august 2017, the installation of the broadband went fine but were still waiting for the phone line and being billed more!

    to cut a long story short:

    Broadband installed in August 2017 (no phone line available due to capacity)

    first bill +10 over agreed price (as no phone line installed and apparently a different deal)

    made call, after much talking they agreed to a refund for the over billing.

    Still no phone line and still getting charged additional 10 per month above agreed price.

    to add insult to injury, new neighbours moved in last october, had virgin broadband and phone installed no problem with capacity for them!

    can i cancel my contract due to misrepresentation? im not getting what i ordered?

    thanks
Page 1
    • Gary_Dexter
    • By Gary_Dexter 3rd Jan 18, 1:04 PM
    • 359 Posts
    • 197 Thanks
    Gary_Dexter
    • #2
    • 3rd Jan 18, 1:04 PM
    • #2
    • 3rd Jan 18, 1:04 PM
    Have you phoned VM and asked them?
    • chalky-the-husky
    • By chalky-the-husky 5th Jan 18, 7:59 AM
    • 5 Posts
    • 0 Thanks
    chalky-the-husky
    • #3
    • 5th Jan 18, 7:59 AM
    • #3
    • 5th Jan 18, 7:59 AM
    yes i have called them, might as well as asked the cat!
    • jb66
    • By jb66 5th Jan 18, 11:16 PM
    • 1,599 Posts
    • 652 Thanks
    jb66
    • #4
    • 5th Jan 18, 11:16 PM
    • #4
    • 5th Jan 18, 11:16 PM
    meaw ,.
    • Gary_Dexter
    • By Gary_Dexter 5th Jan 18, 11:48 PM
    • 359 Posts
    • 197 Thanks
    Gary_Dexter
    • #5
    • 5th Jan 18, 11:48 PM
    • #5
    • 5th Jan 18, 11:48 PM
    So any news?

    Did you ask if there was capacity yet?
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

84Posts Today

3,913Users online

Martin's Twitter