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  • FIRST POST
    • Lalice
    • By Lalice 27th Dec 17, 3:34 AM
    • 1Posts
    • 0Thanks
    Lalice
    Green lin on iPhone X
    • #1
    • 27th Dec 17, 3:34 AM
    Green lin on iPhone X 27th Dec 17 at 3:34 AM
    Hi

    Iím not sure if you have heard of the green line of death on the iPhone X but it is s pain. With every apple product there is one year of apple care. Though Iím trying to understand if there is any avenues. Like consumer laws that apply. Especially if this has happened under a month. But does this vary if you have bought a product through contract instead of direct. As most people buy through contact is there something else?
Page 1
    • ididntgetwhereiamtoday
    • By ididntgetwhereiamtoday 27th Dec 17, 7:21 AM
    • 1,058 Posts
    • 836 Thanks
    ididntgetwhereiamtoday
    • #2
    • 27th Dec 17, 7:21 AM
    • #2
    • 27th Dec 17, 7:21 AM
    If there’s a fault then take it back for a repair/replacement. It’s not Apple’s fault if you have a case of buyer remorse.
    I didn't get where i am today by not reading moneysavingexpert.com
    • Frozen_up_north
    • By Frozen_up_north 27th Dec 17, 7:38 AM
    • 1,331 Posts
    • 638 Thanks
    Frozen_up_north
    • #3
    • 27th Dec 17, 7:38 AM
    • #3
    • 27th Dec 17, 7:38 AM
    Most people do not buy phones on contract, they go the SIM only route to save money and increase choice/value for money.

    Regarding the phone, you need to return it to the supplier, just as you would with any other consumer product.
    • wongataa
    • By wongataa 27th Dec 17, 9:45 AM
    • 1,189 Posts
    • 663 Thanks
    wongataa
    • #4
    • 27th Dec 17, 9:45 AM
    • #4
    • 27th Dec 17, 9:45 AM
    Most people do not buy phones on contract, they go the SIM only route to save money and increase choice/value for money.
    Originally posted by Frozen_up_north
    I would hazard a guess that most people who get the top of the line phones such as the iPhone X get them on contract as not many people will be able/want to fork out £800-£1000 at once for a phone and then add on an airtime plan.
    • OliverRobertson
    • By OliverRobertson 12th Jan 18, 2:29 PM
    • 12 Posts
    • 0 Thanks
    OliverRobertson
    • #5
    • 12th Jan 18, 2:29 PM
    • #5
    • 12th Jan 18, 2:29 PM
    This is a known problem for this model, and this is also a warranty case. I think in the official service center you can help with this problem
    • john22
    • By john22 12th Jan 18, 4:52 PM
    • 297 Posts
    • 156 Thanks
    john22
    • #6
    • 12th Jan 18, 4:52 PM
    • #6
    • 12th Jan 18, 4:52 PM
    Hi

    Iím not sure if you have heard of the green line of death on the iPhone X but it is s pain. With every apple product there is one year of apple care. Though Iím trying to understand if there is any avenues. Like consumer laws that apply. Especially if this has happened under a month. But does this vary if you have bought a product through contract instead of direct. As most people buy through contact is there something else?
    Originally posted by Lalice
    Firstly you donít get Apple care for the first year.

    Secondly the phone has been out less than 3 months which falls within Apples 1 year warranty and well within consumer law of 6 years (5 years Scotland).

    Take the phone into a Apple store or contact their online support so that they can check the phone and determine fault.
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