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  • FIRST POST
    • Red-Squirrel
    • By Red-Squirrel 19th Dec 17, 11:03 PM
    • 2,145Posts
    • 5,938Thanks
    Red-Squirrel
    Why aren't Sky trying to win me back?
    • #1
    • 19th Dec 17, 11:03 PM
    Why aren't Sky trying to win me back? 19th Dec 17 at 11:03 PM
    Every year just before Christmas I cancel my Sky package, and every year the 'win back' team start ringing straightaway until they finally drop to a price I'll accept.

    This year, nothing! Nada. Radio silence. Its been 3 weeks! If they don't hurry up the cancellation will actually happen this time!

    Are they on to me? Are they actually going to call my bluff?
Page 1
    • dawyldthing
    • By dawyldthing 19th Dec 17, 11:13 PM
    • 2,716 Posts
    • 2,480 Thanks
    dawyldthing
    • #2
    • 19th Dec 17, 11:13 PM
    • #2
    • 19th Dec 17, 11:13 PM
    To be honest with the offers on now tv there's probably little point in staying nowadays
    My targets to end 2018:
    1) To get down to 11 stone then treat to a safari. At start 17 stone 7 lbs *52lbs lost* *39lbs to go*
    Started SW16st13lbs tues11/7/17 - 27 weeks in -44lbs
    -> target 12 stone 6lbs by 11/7/18 -> 19lb to go
    2) to find new challenges
    • teddysmum
    • By teddysmum 20th Dec 17, 1:13 AM
    • 8,707 Posts
    • 5,155 Thanks
    teddysmum
    • #3
    • 20th Dec 17, 1:13 AM
    • #3
    • 20th Dec 17, 1:13 AM
    We've been off for a month,but beyond the 'accept now' 50% offer at cancellation, repeated by leaflet, the offer has stayed at 30%.The left within 12months link and the My Sky page both say no offer can be made, so call.
    I won't be calling and don't expect any offers as they have made package changes which mean lower costs for some. Also,last time charging patterns (combining line and internet fees)were changed, there were no good offers just before and a while after.
    • brewerdave
    • By brewerdave 20th Dec 17, 9:03 AM
    • 4,645 Posts
    • 1,929 Thanks
    brewerdave
    • #4
    • 20th Dec 17, 9:03 AM
    • #4
    • 20th Dec 17, 9:03 AM
    I think their admin. must be a complete mess at the moment...... I cancelled in September, accepted a 60% off in October (as part of an attempted sort out of the complete mess they had made of the renaming of the Sports packages!).....but yesterday I got a letter exorting me "to come back to Sky" with 50% off any package
    • pen1
    • By pen1 20th Dec 17, 10:40 AM
    • 356 Posts
    • 186 Thanks
    pen1
    • #5
    • 20th Dec 17, 10:40 AM
    • #5
    • 20th Dec 17, 10:40 AM
    Every year just before Christmas I cancel my Sky package, and every year the 'win back' team start ringing straightaway until they finally drop to a price I'll accept.

    This year, nothing! Nada. Radio silence. Its been 3 weeks! If they don't hurry up the cancellation will actually happen this time!

    Are they on to me? Are they actually going to call my bluff?
    Originally posted by Red-Squirrel
    It was all very predictable, wasn't it? Every year, (some) customers would pursue their "annual discount", whilst laughing and/or fretting that if the cancellation actually came to fruition, the "wife would divorce them" and the "kids would leave home".

    I think there's a bit of a "shakeout" going on, of who's genuinely prepared to do without Sky and who's bluffing; and that whilst Sky might lose some customers as a consequence, they will also benefit from re-committing some on lower discounts.

    Churn (cancellations) have risen in the past few years and they are putting a lot of effort in to addressing this, including changing the package structure to make the options more flexible. For the time being, retaining customers "at all costs" is not the strategy, in my opinion.

    The new structure and retention/winback strategy appears to be directed at committing more customers to an 18 month minimum term on the single base pack- Entertainment- then offering more flexibility around additions/removals from the base pack, with most options being on a 31 day rolling contract.

    The latest winback offer I have on My Sky, enables all the options except "Entertainment" (which is 18 month minimum term) to be cancelled on 31 days' notice at any time; albeit that the standard price then applies to those options, if you subsequently wish to re-add them.
    • Red-Squirrel
    • By Red-Squirrel 20th Dec 17, 11:51 AM
    • 2,145 Posts
    • 5,938 Thanks
    Red-Squirrel
    • #6
    • 20th Dec 17, 11:51 AM
    • #6
    • 20th Dec 17, 11:51 AM
    Well it looks like I shall have to actually go through with it this year! I shall miss my Sky Cinema but I sure as hell won't be paying £50 a month to get it!

    Better start shopping around for a new broadband provider then!
    • Kim_13
    • By Kim_13 20th Dec 17, 12:22 PM
    • 1,642 Posts
    • 1,899 Thanks
    Kim_13
    • #7
    • 20th Dec 17, 12:22 PM
    • #7
    • 20th Dec 17, 12:22 PM
    Well it looks like I shall have to actually go through with it this year! I shall miss my Sky Cinema but I sure as hell won't be paying £50 a month to get it!

    Better start shopping around for a new broadband provider then!
    Originally posted by Red-Squirrel
    Shop around for a Now TV bundle, the box comes bundled with some passes (you can get Sky Cinema) and after that Currys PC World have 3 months for £25.

    Standard price is £9.99 though if you go online to cancel, it offers a discount.

    Free 14 day trial if you don't put a pass on straight away (you can cancel online as soon as you take it so it just stops working after the 14 days until you use/buy a pass.) Beware the one trial per household rule though, as they'll charge the standard £9.99 for a month if someone's already had the trial.

    Be sure to get unlimited downloads broadband if you want to try Now TV.
    Sealed Pot 11 #520 ~ /£100
    VSP 2018 #9 ~ £0/£180.00
    CCCC 2018 #1 ~ £8.00/£180.00

    I'm a Board Guide on the Savings and Investments , Budgeting and Bank Accounts , Credit Cards and Marriage, Relationships and Families boards which means I volunteer to help get your forum questions answered and keep the forum running smoothly. Please remember, board guides don't read every post. If you spot an illegal or inappropriate post then please report it to forumteam@moneysavingexpert.com (it's not part of my role to deal with this.) Any views are mine and not the official line of MoneySavingExpert.com
    • overpricedcoffee
    • By overpricedcoffee 20th Dec 17, 5:53 PM
    • 14 Posts
    • 5 Thanks
    overpricedcoffee
    • #8
    • 20th Dec 17, 5:53 PM
    • #8
    • 20th Dec 17, 5:53 PM
    I have a while to wait for my Sky to come around to renewal which is Oct 18 but I will also be looking at Now TV for what we watch (we never bother recording) we could save money by going with Now TV.

    Vodafone also offer the entertainment pack which I will go to next year (using spotify currently) so this will cut down my bill even more.

    Then I can decide whether now tv movie pass is worth getting or not.
    • saver87
    • By saver87 6th Jan 18, 11:48 AM
    • 7 Posts
    • 8 Thanks
    saver87
    • #9
    • 6th Jan 18, 11:48 AM
    • #9
    • 6th Jan 18, 11:48 AM
    Few months ago now, but I was privy to Sky being desperate to keep customers. I was paying £93 for phone line, sky 40/10 Fibre Unlimited, all TV Package including Sports but not Cinema. I cancelled and within 3days I had a 50% discount for the TV package part which took it down to £73 initially and I held out for a better deal, I had several missed calls over a week or so and they then offered £63 and no price increases for 12 months which was a pretty good deal. For those who have not done it before, don't be afraid to cancel as once you do, you have 30 days to cancel your cancellation and if you do it's business as normal. I would assume they are aware of what you are doing or they have enough new customers coming in from January promotions. Might be worth trying again in a few months time.
    Happy New Year and all the best for 2018!

    12k for 2018 challenge. 0 / 12000
    • Podsy
    • By Podsy 6th Jan 18, 12:31 PM
    • 13 Posts
    • 1 Thanks
    Podsy
    Similar happened to us back in October 17. We have been Sky customers for about 5 years. Every year around contract renewal time I had to play 'I'm going to leave' and every time retentions came back with a good deal - at least 50% off. However this year they didn't bother. I think the best they offered was 30 or 40% off, nothing to entice me. Cut off day came and went. We managed with freeview and an amazon firestick for a couple of weeks and then Virgin gave us a really good deal, for everything, TV and phone and Broadband. So we are now back with Virgin. Today I got a 'please come back' from Sky offering 50% off (12 month contract). A bit late Sky - you've lost us!
    • MrsWenger
    • By MrsWenger 6th Jan 18, 8:34 PM
    • 235 Posts
    • 91 Thanks
    MrsWenger
    I gave notice just after Christmas. Tried retention team, their best offer was £49.95 for full TV, I had previously been paying £32. 30% offer showing online. No contact from Sky by telephone but i have had a survey emailed to me to complete asking why I cancelled. Will see if that triggers any further correspondence.
    • teddysmum
    • By teddysmum 7th Jan 18, 1:27 AM
    • 8,707 Posts
    • 5,155 Thanks
    teddysmum
    I gave notice just after Christmas. Tried retention team, their best offer was £49.95 for full TV, I had previously been paying £32. 30% offer showing online. No contact from Sky by telephone but i have had a survey emailed to me to complete asking why I cancelled. Will see if that triggers any further correspondence.
    Originally posted by MrsWenger


    Surveys have made no difference in the past. My offer was 50% at cancellation time and since has stuck at 30%. Someone refusing 50% is unlikely to accept 30% off and two months one, I'm doing fine without Sky or any such as Netflix etc.
    • quoit
    • By quoit 7th Jan 18, 2:00 AM
    • 53 Posts
    • 22 Thanks
    quoit
    I was on 60% discount on the whole TV package apart from movies. Deal was due to expire in Feb 2018.

    I cancelled in late August when Sky's billing went haywire and I was being charged full price for the sports part of the TV package.

    Was phoned by Sky retentions in September and offered a 12 month extension sweetener at 60% discount which I refused as I didn't wish to commit to another 12 months.

    Been switched off now for just over 3 months.

    Initial online offer was 30% discount throughout October and November.

    Online offer was then increased to 40% discount in December when I clicked on the 'Have you left in the last 12 months?' menu option.

    I've now received an offer in the post of 50% discount on all packages apart from the Entertainment package which is bizarrely offered at a 45% discount (£11 per month instead of £20).

    I was also being phoned by Sky retentions relentlessly during the few weeks in December running up to xmas (3 or 4 times a day) but I just ignored them.

    Happy with Freesat and Netflix for the time being and in no rush to return to Sky.
    • Mchambers
    • By Mchambers 7th Jan 18, 9:08 AM
    • 569 Posts
    • 184 Thanks
    Mchambers
    I must have timed my cancellation just right. I cancelled my TV (Entertainment/Sports) during August. They offered me 50% deal for TV, some credit on a rolling contract. I accepted it.

    Seem to be playing hard ball at the moment with deals that people are being offered.

    I am waiting for sky to increase their b/band and phone costs so that I can cancel my contract with them (NOTE : It is separate from my TV contract) and see what other deals that I can get.
    • brewerdave
    • By brewerdave 7th Jan 18, 9:44 AM
    • 4,645 Posts
    • 1,929 Thanks
    brewerdave

    I am waiting for sky to increase their b/band and phone costs so that I can cancel my contract with them (NOTE : It is separate from my TV contract) and see what other deals that I can get.
    Originally posted by Mchambers
    VERY important not to cancel telephone/bband package with Sky - find alternative supplier first -let them set up switch over and when you have date for change ,phone Sky to tell them you are leaving because of price rise -if you actually cancel with Sky you might lose your connection for a period of time which could be from a couple of days ....to several weeks
    • Colin_Maybe
    • By Colin_Maybe 7th Jan 18, 11:09 AM
    • 1,504 Posts
    • 635 Thanks
    Colin_Maybe
    VERY important not to cancel telephone/bband package with Sky - find alternative supplier first -let them set up switch over and when you have date for change ,phone Sky to tell them you are leaving because of price rise -if you actually cancel with Sky you might lose your connection for a period of time which could be from a couple of days ....to several weeks
    Originally posted by brewerdave
    And your phone number for ever.
    • Mchambers
    • By Mchambers 7th Jan 18, 2:30 PM
    • 569 Posts
    • 184 Thanks
    Mchambers
    And your phone number for ever.
    Originally posted by Colin_Maybe
    VERY important not to cancel telephone/bband package with Sky - find alternative supplier first -let them set up switch over and when you have date for change ,phone Sky to tell them you are leaving because of price rise -if you actually cancel with Sky you might lose your connection for a period of time which could be from a couple of days ....to several weeks
    Originally posted by brewerdave
    I know as I have done this many times.
    • Jimmithecat
    • By Jimmithecat 7th Jan 18, 2:45 PM
    • 119 Posts
    • 170 Thanks
    Jimmithecat
    I cancelled January 2017 as sky failed to offer me an acceptable package - I had been with them for 12 years.
    I had one phone call about a month later offering me the basic entertainment package for £8 or with box sets for £16 - I declined this as I was hoping for a better offer with box sets.
    Since then I have got monthly mail shots offering me £16 package (60%) bit nothing else.
    We bought a £12.99 now box from Argos with 3 months entertsinment then have had regular discount codes for a free month cinema, entertainment and we are also on 2 months sport for £20 pm.
    The system is not as user friendly as sky but we are watching the same programmes as before at a fraction of the cost.
    I have just ordered a bt tv box on an 18 month contract as it works out to be only £1 more a month than we are currently paying for bt sport - there has been a £69 set up fee for this however.
    • Alikay
    • By Alikay 7th Jan 18, 10:41 PM
    • 4,648 Posts
    • 12,502 Thanks
    Alikay
    We ended our Sky service a few days ago, and Sky didn't bother trying to persuade us to stay: Just a couple of calls asking for DH (account holder) when he was at work, but no real attempt to get hold of him or engage in any bargaining with me (named on account).

    Result is that we now have no Sky, but are £70 per month better off. We're managing with Freesat and Netflix, but will review the situation when the F1 season starts as DH and DS's love motor sport. Does anyone know the cheapest way to get live F1 coverage?
    • teddysmum
    • By teddysmum 8th Jan 18, 12:52 AM
    • 8,707 Posts
    • 5,155 Thanks
    teddysmum
    My 30% offer is gone with the logged in page and left within 12monthslink saying they cannot make an offer unless I call.
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