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  • FIRST POST
    • David848435
    • By David848435 15th Dec 17, 8:40 PM
    • 12Posts
    • 1Thanks
    David848435
    One bed flat, electricity only huge bill
    • #1
    • 15th Dec 17, 8:40 PM
    One bed flat, electricity only huge bill 15th Dec 17 at 8:40 PM
    Hello,

    I was just wondering if anyone knew what the average hill for a one bed flat with just electricity is?

    I've bee in a constant battle with Npower as I do not believe my bill is correct £155 per month. They have just told me that next year my annual usage is looking to be £1870.

    1 bedroom, modest kitchen, bathroom abd bedroom, fairly large lounge but not huge.
    Storage heaters that only got fixed last month, before then never had them during the 2 years I've lived here. Water heater which is on for an hour a day. Smallish fridge freezer, generic items anyone would have. Not excessively used. Two loads of washing on average a week. Newish products (all A rated energy).

    It just seems absolutely mental. When I put what we use into some providers the monthly cost is as low as 38 rising to 50 with others. Even on npowers most expensive tariff it would still be 79 they suggest for our flat.

    Any advice appreciated.
Page 2
    • tberry6686
    • By tberry6686 17th Dec 17, 10:07 AM
    • 982 Posts
    • 934 Thanks
    tberry6686
    "Storage heaters never economic these days as far as I can see."

    Completely wrong. If there is no mains gas available (common outside of towns and cities) Storage heaters are often the most economical form of heating there is.

    Take myself as an example.

    I am currently on storage heaters and E7. I looked at getting gas installed (main is approx 5m away in the road beside my garden).

    Quote for getting gas to my house - >£10k. add in a boiler, radiators and plumbing and I would be looking at around £15k. Current annual electricity bills total £1600. Saving using gas would probably be less than £600 annually. Total payback time (taking into account annual servicing, replacement boiler after 20 years etc) around the 40 year mark or in other words storage heaters are far more economic for me than gas would be.
    • cjdavies
    • By cjdavies 17th Dec 17, 11:17 AM
    • 2,977 Posts
    • 3,091 Thanks
    cjdavies
    Mine averages at the moment £70 for both gas and electric, just me, mid terrace 2 bedroom.

    Heating is only on for a few hours when drying clothes. Other than that 1 hour in morning, the temperature is 13.5 degrees, hoodie and quilt when on sofa does the job.

    Yours is very high.
    Last edited by cjdavies; 17-12-2017 at 11:19 AM.
    • Zither
    • By Zither 18th Dec 17, 6:35 AM
    • 304 Posts
    • 39 Thanks
    Zither
    Hello David,

    I had something similar several years ago. Used to rent a one bedroom electric only studio flat in Gateshead. A new build complex with a shared meter room. Elec bill was ridiculously high. Because meter room was shared I could see that my meter was using more power than other bigger 2-3 bed properties in the complex. But I was running elec boiler for just like 40 mins per day for shower, sitting in freezing cold without heater on with hot waster bottle in mid winter etc.

    I spoke to Scottish Power (my supplier at the time) and they told me that the meter was fine but if I wanted someone to come out and have a look at it but there was nothing wrong with the meter then they would charge me £75 (which I couldn’t afford at the time).

    I eventually moved out 6 months later-ish... then about another 6 months later I got an email from Scottish Power telling me ‘hello Mr X, we are writing to let you know that the meter at your property was found to be faulty - here is a refund for £700’.

    Elec is more expensive but unless you’ve got a cannabis farm in the bedroom with heat/light on 24h per day you’re definitely paying too much. If you’re renting I’d take it up with the landlord first and then, if you can, compare to other meters and then raise with elec company again.
    Last edited by Zither; 18-12-2017 at 6:38 AM.
    • Scilly
    • By Scilly 18th Dec 17, 12:42 PM
    • 18 Posts
    • 15 Thanks
    Scilly
    Hello David,

    I had something similar several years ago. Used to rent a one bedroom electric only studio flat in Gateshead. A new build complex with a shared meter room. Elec bill was ridiculously high. Because meter room was shared I could see that my meter was using more power than other bigger 2-3 bed properties in the complex. But I was running elec boiler for just like 40 mins per day for shower, sitting in freezing cold without heater on with hot waster bottle in mid winter etc.

    I spoke to Scottish Power (my supplier at the time) and they told me that the meter was fine but if I wanted someone to come out and have a look at it but there was nothing wrong with the meter then they would charge me £75 (which I couldn’t afford at the time).

    I eventually moved out 6 months later-ish... then about another 6 months later I got an email from Scottish Power telling me ‘hello Mr X, we are writing to let you know that the meter at your property was found to be faulty - here is a refund for £700’.

    Elec is more expensive but unless you’ve got a cannabis farm in the bedroom with heat/light on 24h per day you’re definitely paying too much. If you’re renting I’d take it up with the landlord first and then, if you can, compare to other meters and then raise with elec company again.
    Originally posted by Zither

    Hi David,
    I have a small 2 bed house, with night storage heaters on Eco 7 (e.on's best rate - used MSE energy club to find it).
    At this time of year I'm using anything between £3--4.50 per day (the majority of that is to heat up the NHS' overnight) .... & it''s still not warm*... & an additional 50p-£1 during the day depending if we're home, number of showers, oven usage etc. I have a smart meter & can see that when I come down stairs in the morning I'm generally £3ish.
    In the summer, with the heating off, I don't go over £1 per 24hrs!
    *My house doesn't heat up easily, it's a concrete pour with single glazed windows, but has great insulation, I suspect the heat is leaking out sides!
    I wish I could afford to get double glazing & external insulation (as a home owner in full time employment I can't get funding .... I'm saving up furiously so I can get warmer & bring my bills down! Crazy isn't it!!! I've got film over the windows to create my own double-glazing & draught excluders everywhere I could put them!
    On we go.....
    • mbmonty
    • By mbmonty 20th Dec 17, 1:44 PM
    • 20 Posts
    • 5 Thanks
    mbmonty
    "Storage heaters never economic these days as far as I can see."

    Completely wrong. If there is no mains gas available (common outside of towns and cities) Storage heaters are often the most economical form of heating there is.

    Take myself as an example.

    I am currently on storage heaters and E7. I looked at getting gas installed (main is approx 5m away in the road beside my garden).

    Quote for getting gas to my house - >£10k. add in a boiler, radiators and plumbing and I would be looking at around £15k. Current annual electricity bills total £1600. Saving using gas would probably be less than £600 annually. Total payback time (taking into account annual servicing, replacement boiler after 20 years etc) around the 40 year mark or in other words storage heaters are far more economic for me than gas would be.
    Originally posted by tberry6686

    That is totally flawed, you did not allow for inflation in cost of electricity over gas, you did not allow for like for like costs of replacing storage heaters when they are beyond use or services, you did not allow for savings in cooking with gas.

    A change in energy source should be amortised across the lifetime of use which may be beyond your lifetime.

    You also did not allow for increased value of your house for having the choice.

    People prefer central heating, it is instant, I can come home to a freezing cold home at 5pm and have it warm very quickly at under 4p per kWh, you on the other hand have to depend on what is left of some bricks you warmed up last night or put on the electic panel heater at 17p per kWh.

    I appreciate some people do not have choice, but when I lived in a flat with storage heaters I found it more effective you put a tea candle in a chicken brick.

    With storage heaters they are warm in the morning but in the evening they are rubbish.

    Also never been allowed one in a bathroom and the electric heaters in a bathroom of such properties were always awful.
    • David848435
    • By David848435 7th Jan 18, 2:46 PM
    • 12 Posts
    • 1 Thanks
    David848435
    No closer to finding a solution to this issue.

    Spoken with the executive liaison team which are just fobbing me off. Hugely disappointed in Npower.

    They won't come out, won't do a thing. Just say it all seems correct.
    I just want to leave now but the bills outweigh what I can pay, so it's a never ending cycle at the moment. Ombudsman sided with them also. It has completely baffled me.
    • jk0
    • By jk0 7th Jan 18, 2:56 PM
    • 2,146 Posts
    • 23,866 Thanks
    jk0
    David, as far as I can see, you have done none of the hourly meter readings or checks that have been suggested here.

    God helps those who help themselves.
    • David848435
    • By David848435 7th Jan 18, 3:29 PM
    • 12 Posts
    • 1 Thanks
    David848435
    Sorry I have, been off net for a little while, ill pop them up in a bit.
    • mbmonty
    • By mbmonty 8th Jan 18, 1:22 AM
    • 20 Posts
    • 5 Thanks
    mbmonty
    No closer to finding a solution to this issue.

    Spoken with the executive liaison team which are just fobbing me off. Hugely disappointed in Npower.

    They won't come out, won't do a thing. Just say it all seems correct.
    I just want to leave now but the bills outweigh what I can pay, so it's a never ending cycle at the moment. Ombudsman sided with them also. It has completely baffled me.
    Originally posted by David848435

    No Closer because you have done NOTHING

    You came on here nearly a month ago, I and other people wasted their time giving you suggestions, telling you how to check things and asking you to post readings.

    You very rudely did not respond to those posts and now you come back on here whining again.

    Well what would you have us do, re-post what we said last month?

    How about you go try all the things people suggested and then post back something useful to help them help you.

    Is it any wonder the Ombudsman sided with them?

    It completely baffled me how you manage to get on in life.

    You have all you need on page one of this thread to figure this out.
    • David848435
    • By David848435 8th Jan 18, 1:52 AM
    • 12 Posts
    • 1 Thanks
    David848435
    Whoa settle down.

    I obviously have done things. I escalated to the CEO which is why I'm now talking to the executive liaison team.
    I threatened ombudsman and they sent a deadlock letter.
    I did daily readings (admittedly not hourly). Sent these off to them.

    I sent them the video of everything shut off and the meter still ticking, but no response.

    If the ombudsman sided with them, after all this what realistic hope is left?
    Also as mentioned above, I haven't been online that much as I've been half way across the world for the holiday season
    • Hengus
    • By Hengus 8th Jan 18, 8:52 AM
    • 4,853 Posts
    • 2,970 Thanks
    Hengus

    I sent them the video of everything shut off and the meter still ticking, but no response.
    Originally posted by David848435
    Shut off - how exactly? The only way to test whether something is amiss is to turn off everything at the consumer box. That is, isolate all the circuits. If the meter is still recording usage then there is a problem on YOUR side of the meter. You need to get this investigated by a qualified electrician. You cannot expect a supplier to check how you, and possibly others, are using your supply. They just want to bill for energy used.
    • Robin9
    • By Robin9 8th Jan 18, 8:59 AM
    • 2,107 Posts
    • 1,347 Thanks
    Robin9
    Whoa settle down.


    I did daily readings (admittedly not hourly). Sent these off to them.
    Originally posted by David848435
    Please post them here
    Never pay on an estimated bill
    • NineDeuce
    • By NineDeuce 8th Jan 18, 9:16 AM
    • 683 Posts
    • 601 Thanks
    NineDeuce
    Only one way to check if your electricity supplier is at fault. Take control and take the readings yourself. If you are so sceptical, even take dated photos as proof.

    If the readings are ok, then you are either: -
    a) on a high tariff or
    b) are just using too much electricity

    If you are on a dual tariff you will be spending a lot of money if you are activating your heating during the day time, where higher tariffs apply.
    • Hengus
    • By Hengus 8th Jan 18, 9:51 AM
    • 4,853 Posts
    • 2,970 Thanks
    Hengus
    Let's take a step back here. Sending videos; e-mails etc will get the OP absolutely nowhere. There are 3 scenarios here:

    1. A faulty meter. The OP can ask the supplier for this to be checked but if it is found to be functioning correctly there will be a charge. As I said above, the meter function can be checked by isolating all the circuits. If the meter is still turning then, in my opinion, current is still being drawn by something/somebody in the property. If the meter stops then a simple test needs to be run by turning on a device of known wattage for a given amount of time.

    2. The OP needs to check that he/she is being billed correctly for the units that are being used. This is easily done by looking at the most recent statement.

    3. The meter is recording properly and the OP is actually consuming the amount of energy recorded on the meter, or, some of the energy is being diverted after the meter to another user. This can only be checked by a qualified electrician at the OP's expense.

    By agreeing to issue a Deadlock Letter, it is pretty clear to me that the supplier believes that The EO will find that it has done nothing wrong.
    • Robin9
    • By Robin9 8th Jan 18, 9:59 AM
    • 2,107 Posts
    • 1,347 Thanks
    Robin9
    Storage heaters that only got fixed last month, before then never had them during the 2 years I've lived here.

    Any advice appreciated.
    Originally posted by David848435
    Going back to your original post what were you using for heating before the storage heaters got fixed ?

    If this was convector heaters/ focal point fires etc then your heating bills would cost a fortune.

    But as the OP won't tell us consumption/ tariffs etc .................
    Never pay on an estimated bill
    • m0bov
    • By m0bov 8th Jan 18, 10:44 AM
    • 1,179 Posts
    • 793 Thanks
    m0bov
    Why not get a sparky to come out and test the system, see if there is a draw and where its coming from. Then if its a faulty meter, you can send them a copy of the report and claim for the cost of the sparky. The quicker you do this, the quicker you start saving.
    • AnotherJoe
    • By AnotherJoe 8th Jan 18, 8:47 PM
    • 7,905 Posts
    • 8,498 Thanks
    AnotherJoe
    Do you have an immersion heater ? Mine was once accidentally left switched on for several weeks. That by itself could easily cost £50 or more a month.
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