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  • FIRST POST
    • kuepper
    • By kuepper 11th Dec 17, 4:54 PM
    • 630Posts
    • 108Thanks
    kuepper
    Plusnet denying £50 reward offer
    • #1
    • 11th Dec 17, 4:54 PM
    Plusnet denying £50 reward offer 11th Dec 17 at 4:54 PM
    I checked MSE for offers in my area and decided on plusnet - £18.99 / month for 18 month contract, no £10 activation fee and £50 reward - which ended on Tuesday 5th December. I applied and saw the £50 reward starred on the offer on the plusnet website. I got a confirmation email of my order on December 3th. There was no mention of the £50 reward but I remembered MSE saying i'd get an email saying how to claim this. Waited a week and heard nothing so I raised a question on this through their website. Plusnet replied there was no such £50 cashback/reward a spart of my deal! How can I prove there was?
Page 1
    • drphila
    • By drphila 11th Dec 17, 5:15 PM
    • 42 Posts
    • 3 Thanks
    drphila
    • #2
    • 11th Dec 17, 5:15 PM
    • #2
    • 11th Dec 17, 5:15 PM
    Perhaps someone who took the same offer has a screenshot ??
    • ColinFishwick
    • By ColinFishwick 11th Dec 17, 5:25 PM
    • 690 Posts
    • 863 Thanks
    ColinFishwick
    • #3
    • 11th Dec 17, 5:25 PM
    • #3
    • 11th Dec 17, 5:25 PM
    Found this not MSE though

    https://broadbandinternetuk.com/blog/2179/plusnet-50-cashback-offer-on-broadband-phone
    • kuepper
    • By kuepper 11th Dec 17, 5:34 PM
    • 630 Posts
    • 108 Thanks
    kuepper
    • #4
    • 11th Dec 17, 5:34 PM
    • #4
    • 11th Dec 17, 5:34 PM
    Cheers Colin, i've emailed that to them. I can't believe they are so highly rated by consumers it's been a nightmare dealing with them before my broadband's even connected.
    • Colin_Maybe
    • By Colin_Maybe 11th Dec 17, 6:28 PM
    • 1,505 Posts
    • 635 Thanks
    Colin_Maybe
    • #5
    • 11th Dec 17, 6:28 PM
    • #5
    • 11th Dec 17, 6:28 PM
    The MSE one is here:

    https://web.archive.org/web/20171129222533/https://www.moneysavingexpert.com/phones/cheap-broadband#plusnetbb

    If anyone needs the MSE deals for a certain date then there's plenty of snapshots here:

    https://web.archive.org/web/*/https://www.moneysavingexpert.com/phones/cheap-broadband
    • kuepper
    • By kuepper 11th Dec 17, 6:36 PM
    • 630 Posts
    • 108 Thanks
    kuepper
    • #6
    • 11th Dec 17, 6:36 PM
    • #6
    • 11th Dec 17, 6:36 PM
    cheers Colin no 2!
    • Lube
    • By Lube 11th Dec 17, 6:43 PM
    • 992 Posts
    • 906 Thanks
    Lube
    • #7
    • 11th Dec 17, 6:43 PM
    • #7
    • 11th Dec 17, 6:43 PM
    For anyone else needed to claim just in case link above goes

    https://s33.postimg.org/cncpeo7lr/screenshot-web.archive.org-2017-12-11-18-40-10.png
    • kuepper
    • By kuepper 11th Dec 17, 7:47 PM
    • 630 Posts
    • 108 Thanks
    kuepper
    • #8
    • 11th Dec 17, 7:47 PM
    • #8
    • 11th Dec 17, 7:47 PM
    Thanks Lube. They've got back to me and said that' s not the deal I applied for, they say I applied for a deal that includes everything else mentioned but not the £50 cashback reward. I don't know how that can be as I just followed the link from MSE (the offer wasn't specific to MSE anyway) and I remember seeing the £50 starred just like their £75 amazon voucher is with their present offer. Told them there were no other deals to apply for as far as I could see, and why would they have 2 deals with the same charges but only 1 of which included the £50 reward! Make sno sense. Apparently I'll get a call tomorrow..........
    • Gary_Dexter
    • By Gary_Dexter 12th Dec 17, 2:24 PM
    • 361 Posts
    • 197 Thanks
    Gary_Dexter
    • #9
    • 12th Dec 17, 2:24 PM
    • #9
    • 12th Dec 17, 2:24 PM
    Cancel the order if you're still in the 14 day cooling off period and then re-place it again with the offer
    • Colin_Maybe
    • By Colin_Maybe 12th Dec 17, 2:47 PM
    • 1,505 Posts
    • 635 Thanks
    Colin_Maybe
    Cancel the order if you're still in the 14 day cooling off period and then re-place it again with the offer
    Originally posted by Gary_Dexter
    You mean the offer that doesn't exist anymore?
    • kuepper
    • By kuepper 12th Dec 17, 7:40 PM
    • 630 Posts
    • 108 Thanks
    kuepper
    Sorted. Plusnet have acquiesced and will email me within 10 days of being up and running to explain how to claim the £50. Thanks for the moral and practical support.
    • Gary_Dexter
    • By Gary_Dexter 12th Dec 17, 10:34 PM
    • 361 Posts
    • 197 Thanks
    Gary_Dexter
    A £75 voucher is better than £50 cash back
    • kuepper
    • By kuepper 15th Dec 17, 8:36 PM
    • 630 Posts
    • 108 Thanks
    kuepper
    A £75 voucher is better than £50 cash back
    Originally posted by Gary_Dexter
    Not true., Even if it was £75 cash my deal is £57 cheaper over 18 mths
    • mikemoreton
    • By mikemoreton 6th Jan 18, 2:39 PM
    • 3 Posts
    • 0 Thanks
    mikemoreton
    Currently having the same problem with Sky. £50 MasterCard offer on Moneysupermarket.com but Sky are denying that the offer exists and telling me that I need to contact Moneysupermarket because it's there fault. I signed up to Sky using the link on the Moneysupermarket.com website. II emails later from Customer services (all signed by different people) and still no joy. I've got the Moneysupermarket.com offer in a screen grab. I've written to the CEO with the details. Not holding my breath!
    • Colin_Maybe
    • By Colin_Maybe 6th Jan 18, 7:14 PM
    • 1,505 Posts
    • 635 Thanks
    Colin_Maybe
    Currently having the same problem with Sky. £50 MasterCard offer on Moneysupermarket.com but Sky are denying that the offer exists and telling me that I need to contact Moneysupermarket because it's there fault. I signed up to Sky using the link on the Moneysupermarket.com website. II emails later from Customer services (all signed by different people) and still no joy. I've got the Moneysupermarket.com offer in a screen grab. I've written to the CEO with the details. Not holding my breath!
    Originally posted by mikemoreton
    I don't know when you took up that offer but Sky for quite a while have had a £50 Mastercard offer for new customers, in fact Moneysupermarket.com state on their website under the current Sky offer:

    Includes £50 prepaid MasterCard provided by Sky, not MoneySuperMarket. See Sky site for T&Cs.
    The Sky T&C's currently are:

    £50 Prepaid MasterCardģ: Offer available to new customers joining Sky Broadband Unlimited, Sky Fibre, Sky Fibre Unlimited or Sky Fibre Max without TV. Reward must be claimed at sky.com/claim within 90 days of service being activated. One reward per household. Availability subject to stock.
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