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  • FIRST POST
    • hubb
    • By hubb 8th Dec 17, 9:57 AM
    • 1,825Posts
    • 359Thanks
    hubb
    EE prices to rise after paying upfront
    • #1
    • 8th Dec 17, 9:57 AM
    EE prices to rise after paying upfront 8th Dec 17 at 9:57 AM
    I canít believe EE are announcing a price rise when I have paid upfront for 18 months high speed bb (to get reduced rate) as well as an agreed price of £10 a month. Surely they canít do this as the price was agreed set when I paid upfront ? Turns out the discount for paying up front was a misleading swiz.
Page 3
    • littlesheepy
    • By littlesheepy 21st Dec 17, 11:43 PM
    • 509 Posts
    • 1,127 Thanks
    littlesheepy
    Yes. As your letter should say, if they are increasing prices for you then you have the right to leave.
    Look at the FAQ's 'can I leave'
    http://ee.co.uk/help/mobile-and-home-connections/broadband-gallery-mobile-broadband/home-broadband/broadband-jan-price-increase
    Originally posted by boatman
    I've not had a letter, only an email. I'll have a proper read through it all, thanks
    Wins 2014 - LG 42" TV, Surround sound system, Stark infantry shield, 12 months Sky TV package
    • AndyPK
    • By AndyPK 22nd Dec 17, 11:25 AM
    • 2,535 Posts
    • 680 Thanks
    AndyPK
    Did you go through the exec office?
    Originally posted by boatman
    Tried them. Got a response to call the dedicated team to help deal with it

    number ending 0178
    • timmillea
    • By timmillea 23rd Dec 17, 3:45 PM
    • 12 Posts
    • 39 Thanks
    timmillea
    Just had a call from Kerry Rutland of the Executive Care Team about my mother's case. Once my mother had passed her security question - unfortunately in the middle of radio coverage of her football team's game, Kerry confirmed to me that the balance of the 18 month advance line rental would be reimbursed using the existing direct debit arrangements. In the meantime she would be monitoring my mother's switchover.

    Kerry was polite, courteous and professional. Credit where credit is due!

    If all happens as promised, I will be satisfied. It is just unfortunate that the initial announcement and immediate call-centre handling of customers fell short of OFCOM rules.

    Tim.
    _______________________

    "Everything is relative"
    • iwant2asave
    • By iwant2asave 25th Dec 17, 5:34 PM
    • 48 Posts
    • 5 Thanks
    iwant2asave
    I received the letter that says "to cancel your contract without charge, please give us a call on 0800 079 0177 before 14 January 2018."

    Once I have called them, how long do I have to complete the switch to someone else?
    • boatman
    • By boatman 27th Dec 17, 12:58 AM
    • 3,606 Posts
    • 2,524 Thanks
    boatman
    I received the letter that says "to cancel your contract without charge, please give us a call on 0800 079 0177 before 14 January 2018."

    Once I have called them, how long do I have to complete the switch to someone else?
    Originally posted by iwant2asave
    They really need to have the transfer notice from the new provider within the 30 days, so probably best not to leave it more than 25 days from receipt of the price rise email.
    • AndyPK
    • By AndyPK 12th Jan 18, 4:18 PM
    • 2,535 Posts
    • 680 Thanks
    AndyPK
    are people seeing the increase in this months bill ?
    • derrick
    • By derrick 12th Jan 18, 4:46 PM
    • 6,969 Posts
    • 2,269 Thanks
    derrick
    are people seeing the increase in this months bill ?
    Originally posted by AndyPK


    From what I recall the increase does not start until January 13th, so would not expect anything until February's bill,.


    .
    Don`t steal - the Government doesn`t like the competition


    • AndyPK
    • By AndyPK 12th Jan 18, 5:06 PM
    • 2,535 Posts
    • 680 Thanks
    AndyPK
    Humm.

    LR Is paid 1 month in advance. Thought BB might too
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