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  • FIRST POST
    • Ms Chocaholic
    • By Ms Chocaholic 7th Dec 17, 6:08 PM
    • 8,758Posts
    • 54,355Thanks
    Ms Chocaholic
    FAO Custardy - Sorting Office
    • #1
    • 7th Dec 17, 6:08 PM
    FAO Custardy - Sorting Office 7th Dec 17 at 6:08 PM
    Hi

    I'm trying to contact my local Sorting Office as I want to compliment are postie; he's only been on the round about 6 months but he's great. The last one was a bit of a sleaze-bag (don't know if that's why he was taken off the round) and far too over friendly but this current one is friendly yet professional.

    The thing is I can't get through on the phone line, it rings about 3/4 times and then goes to ansaphone stating that if you want a redelivery then do this, that and the other.

    I did manage to get through on the line the other day but the Manager wasn't in and all attempts to get through again to try and catch him have failed.

    Thanks
    Ms Choc x
    Thrifty Till 50 Then Spend Till The End

    You can please some of the people some of the time, all of the people some of the time, some of the people all of the time but you can never please all of the people all of the time
Page 1
    • theonlywayisup
    • By theonlywayisup 7th Dec 17, 6:19 PM
    • 11,442 Posts
    • 7,715 Thanks
    theonlywayisup
    • #2
    • 7th Dec 17, 6:19 PM
    • #2
    • 7th Dec 17, 6:19 PM
    Can you go to the delivery office?
    • Ms Chocaholic
    • By Ms Chocaholic 7th Dec 17, 6:49 PM
    • 8,758 Posts
    • 54,355 Thanks
    Ms Chocaholic
    • #3
    • 7th Dec 17, 6:49 PM
    • #3
    • 7th Dec 17, 6:49 PM
    I could but it's about 8 miles (16 return) so I was hoping to be able to get through on the phone as there's no guarantee the manager will be in when I get there.
    Thrifty Till 50 Then Spend Till The End

    You can please some of the people some of the time, all of the people some of the time, some of the people all of the time but you can never please all of the people all of the time
    • theonlywayisup
    • By theonlywayisup 7th Dec 17, 7:11 PM
    • 11,442 Posts
    • 7,715 Thanks
    theonlywayisup
    • #4
    • 7th Dec 17, 7:11 PM
    • #4
    • 7th Dec 17, 7:11 PM
    AFAIK you don't need a manager to lodge a complaint/praise. My DO is double the distance and I do go there when I need to, like you, it has a phone number that seems to have a mind of it's own.

    You could write to them.
    • Ms Chocaholic
    • By Ms Chocaholic 7th Dec 17, 7:27 PM
    • 8,758 Posts
    • 54,355 Thanks
    Ms Chocaholic
    • #5
    • 7th Dec 17, 7:27 PM
    • #5
    • 7th Dec 17, 7:27 PM
    AFAIK you don't need a manager to lodge a complaint/praise. My DO is double the distance and I do go there when I need to, like you, it has a phone number that seems to have a mind of it's own.

    You could write to them.
    Originally posted by theonlywayisup

    Yes that was my next option, putting pen to paper. Thanks
    Thrifty Till 50 Then Spend Till The End

    You can please some of the people some of the time, all of the people some of the time, some of the people all of the time but you can never please all of the people all of the time
    • Dox
    • By Dox 7th Dec 17, 8:55 PM
    • 67 Posts
    • 44 Thanks
    Dox
    • #6
    • 7th Dec 17, 8:55 PM
    • #6
    • 7th Dec 17, 8:55 PM
    Presumably if you write to them. you can send it Freepost?
    • theonlywayisup
    • By theonlywayisup 7th Dec 17, 9:38 PM
    • 11,442 Posts
    • 7,715 Thanks
    theonlywayisup
    • #7
    • 7th Dec 17, 9:38 PM
    • #7
    • 7th Dec 17, 9:38 PM
    Presumably if you write to them. you can send it Freepost?
    Originally posted by Dox
    Why?Filling the space
    • tealady
    • By tealady 8th Dec 17, 7:20 AM
    • 2,742 Posts
    • 3,246 Thanks
    tealady
    • #8
    • 8th Dec 17, 7:20 AM
    • #8
    • 8th Dec 17, 7:20 AM
    Hi
    Does your sorting office have a website?
    If they do they may have a compliments/comments/complaints section where you could contact them via email
    Proud to be an MSE nerd
    Judge people by their achievements, not by their mistakes
    • mrcol1000
    • By mrcol1000 8th Dec 17, 11:22 AM
    • 4,457 Posts
    • 3,830 Thanks
    mrcol1000
    • #9
    • 8th Dec 17, 11:22 AM
    • #9
    • 8th Dec 17, 11:22 AM
    You'd be better off contacting Royal Mail customer services. They will e-mail the delivery office manager directly.
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