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  • FIRST POST
    • seatbeltnoob
    • By seatbeltnoob 7th Dec 17, 5:04 PM
    • 342Posts
    • 80Thanks
    seatbeltnoob
    0 WOW
    hotel room not living up to standard.
    • #1
    • 7th Dec 17, 5:04 PM
    0 WOW
    hotel room not living up to standard. 7th Dec 17 at 5:04 PM
    Hi


    I booked a lodge through booking.com, the place is https://anuraklodge.com/, it looked a very clean room out of everything else in the surrounding area. The place is the lake district of thailand, stunning lakes and mountains.


    But OH does not like bugs and dirt and we needed to pick a clean, insect free hotel room to stay.


    Unfortunately the anurak community lodge we're staying in is very basic.

    The lodge are individual onsuite bedrooms on stilts, the toilet and shower hangs off the building and is open air, so the mosquitios have easy access into the room.

    they have provided mosquito nets but it doesn't zipclose and it'a not possible to completely seal it.


    the lodge itself is 10 miles away from the national park, all other lodges are walking distance away from the park. it has access to no amenities what so ever. you are stuck at the lodge for dining and snacks. Luckily we hired a car so we drove 15 miles out to buy supplies, petrol is 60p a litre here so it doesn't hurt too bad.


    the lodge is situatated smack bang in the muddle of a corn plantation, access to it at night is difficult. And SCARY. It is badly lit and there are no signs pointing to where you need to go.

    The toilet doesn;t flush, bedsheets smell damp, there are no staff here at night and no security.

    We just dont feel welcome here at all and want to get away. we booked this for 2 nights but want to leave after one night.


    Is there anything booking.com might allow us to do? It costs us £66 a night, so not cheap for thai standards.
    Last edited by seatbeltnoob; 07-12-2017 at 5:09 PM.
Page 1
    • tho
    • By tho 7th Dec 17, 5:46 PM
    • 217 Posts
    • 462 Thanks
    tho
    • #2
    • 7th Dec 17, 5:46 PM
    • #2
    • 7th Dec 17, 5:46 PM
    Given how you sent this at midnight Thailand time, I'm going to say you're stuck for the night. Looking at the website it suggests it's a nature lovers hotel and tells you how remote it is.

    I can't see what you would expect booking.com to do now. Check your t & Cs. If they say you can cancel tomorrow then I would and drive back to a city.

    And maybe not book a remote nature lovers cabin (all mentioned on the website) if you don't want isolation and nature.
    • 814man
    • By 814man 7th Dec 17, 6:28 PM
    • 348 Posts
    • 304 Thanks
    814man
    • #3
    • 7th Dec 17, 6:28 PM
    • #3
    • 7th Dec 17, 6:28 PM
    This is a wind up right? If you, and I suspect mostly your OH, wanted the cleanliness of a luxury 5* then you should have booked that. This looks and sounds very much like a lodge on the edge of a national park in rural Thailand.
    Message is the same every time on here. If its not insurance, insurance, insurance its research research research.
    • IAmWales
    • By IAmWales 7th Dec 17, 6:31 PM
    • 1,861 Posts
    • 3,907 Thanks
    IAmWales
    • #4
    • 7th Dec 17, 6:31 PM
    • #4
    • 7th Dec 17, 6:31 PM
    Ask them to change your booking to a week in Skegness.
    • littlereddevil
    • By littlereddevil 7th Dec 17, 7:28 PM
    • 4,708 Posts
    • 1,957 Thanks
    littlereddevil
    • #5
    • 7th Dec 17, 7:28 PM
    • #5
    • 7th Dec 17, 7:28 PM
    I would say that is expensive for Thailand. Did you read all the reviews first?
    travelover
    • AlwaysHere
    • By AlwaysHere 7th Dec 17, 8:19 PM
    • 99 Posts
    • 39 Thanks
    AlwaysHere
    • #6
    • 7th Dec 17, 8:19 PM
    • #6
    • 7th Dec 17, 8:19 PM
    Hi


    I booked a lodge through booking.com, the place is https://anuraklodge.com/, it looked a very clean room out of everything else in the surrounding area. The place is the lake district of thailand, stunning lakes and mountains.


    But OH does not like bugs and dirt and we needed to pick a clean, insect free hotel room to stay.


    Unfortunately the anurak community lodge we're staying in is very basic.

    The lodge are individual onsuite bedrooms on stilts, the toilet and shower hangs off the building and is open air, so the mosquitios have easy access into the room.

    they have provided mosquito nets but it doesn't zipclose and it'a not possible to completely seal it.


    the lodge itself is 10 miles away from the national park, all other lodges are walking distance away from the park. it has access to no amenities what so ever. you are stuck at the lodge for dining and snacks. Luckily we hired a car so we drove 15 miles out to buy supplies, petrol is 60p a litre here so it doesn't hurt too bad.


    the lodge is situatated smack bang in the muddle of a corn plantation, access to it at night is difficult. And SCARY. It is badly lit and there are no signs pointing to where you need to go.

    The toilet doesn;t flush, bedsheets smell damp, there are no staff here at night and no security.

    We just dont feel welcome here at all and want to get away. we booked this for 2 nights but want to leave after one night.


    Is there anything booking.com might allow us to do? It costs us £66 a night, so not cheap for thai standards.
    Originally posted by seatbeltnoob
    Sounds exactly like the bungalow in which I stayed, at Chaweng Beach on Koh Samui in 1996.
    Only I paid 150 baht per night. Perhaps £4 per night at the time. Yours sounds and looks about the same.
    • eDicky
    • By eDicky 8th Dec 17, 2:16 AM
    • 3,148 Posts
    • 1,458 Thanks
    eDicky
    • #7
    • 8th Dec 17, 2:16 AM
    • #7
    • 8th Dec 17, 2:16 AM
    This kind of basic accommodation in rural Thailand would cost less than ten pounds as a walk-in, not the sort of thing to book online. The toilet does flush, by manually scoping water in, and the mosquito net is perfectly effective if you carefully overlap and tuck the edges under the mattress while inside. Security etc is probably absent because not needed. I guess you can accept another night or not...
    • photome
    • By photome 8th Dec 17, 7:10 AM
    • 12,938 Posts
    • 8,430 Thanks
    photome
    • #8
    • 8th Dec 17, 7:10 AM
    • #8
    • 8th Dec 17, 7:10 AM
    This is a wind up

    But OH does not like bugs and dirt and we needed to pick a clean, insect free hotel room to stay.
    • leylandsunaddict
    • By leylandsunaddict 8th Dec 17, 3:04 PM
    • 1,559 Posts
    • 1,068 Thanks
    leylandsunaddict
    • #9
    • 8th Dec 17, 3:04 PM
    • #9
    • 8th Dec 17, 3:04 PM
    Presumably there's a reception area so speak to them. Booking.com can't do anything because the properties policies are nothing to do with them.
    • seatbeltnoob
    • By seatbeltnoob 17th Dec 17, 10:44 AM
    • 342 Posts
    • 80 Thanks
    seatbeltnoob
    I had a simialr experience in another hotel, amara in bangkok. This was our last stayover so decided to get into a 5 star hotel to wind down before heading off.


    The room was a matchbox size room, no space to open luggage and the wardrobe had a damp smell. We complained to the reception and they told us that it's a "non-refundable booking" etc etc. We literally stepped into the room 5 minutes and headed down to the lobby to complain.


    They told us to contact expedia as they cannot refund. I contacted expedia and they took a while and refunded us straight away.


    I think people are too much of a pushover with hotels and dont complain. I didn't complain about anurak as it would have affected my excursion bookings if I changed hotels and wasn't available to be picked up at 8am. But I learnt that it's worth complaining to get what you paid for.


    Ok the anurak was remote and it was a nature hotel. But we paid a lot of money £65 per night which is EXPENSIVE for a remote area in thailand. We expected them to have basic insect deterrence and not have damp smelling sheets and mattress.


    We got a backpacker style bungalow for 3x the price. If we wanted to stay in a backpacker bungalow there are plenty available for £20-£25 per night at surat thani
    • Tigsteroonie
    • By Tigsteroonie 17th Dec 17, 10:49 AM
    • 22,673 Posts
    • 56,534 Thanks
    Tigsteroonie
    Ask them to change your booking to a week in Skegness.
    Originally posted by IAmWales
    That's no good ...

    But OH does not like bugs and dirt and we needed to pick a clean, insect free hotel room to stay.
    Originally posted by seatbeltnoob
    Going to become Mrs Marleyboy for real in 2018

    MSE: many of the benefits of a helpful family, without disadvantages like having to compete for the tv remote

    Proud Parents to an Au-some son
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