Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@.

Search
  • FIRST POST
    • sofsofsof
    • By sofsofsof 7th Dec 17, 12:55 PM
    • 32Posts
    • 21Thanks
    sofsofsof
    SCS 20 year guarantee not worth more then the piece of paper writen on..
    • #1
    • 7th Dec 17, 12:55 PM
    SCS 20 year guarantee not worth more then the piece of paper writen on.. 7th Dec 17 at 12:55 PM
    Long story, August 2017 we have LVT fitted to our house, this isnt cheap about £1500 really in all.

    we have this put hallway and lounge, it is explained to us that in order for the LVT to lay nicely and to ensure are eligable for the 20 year guarantee, it will need a even floor / replying thruout. We happily pay £100 i think? out for a 6mm plywood to be laid thruout and then the LVT on top...

    4 weeks ago we notice the LVT buckling and lifting... if you could see the pictures youd be shocked. they come round look, about 2 weeks later / today i get letter thru the door saying the floors not faulty so you can claim on your guarantee and its because of the subfloor that it has buckled...

    Quote from letter
    "this case the laminate has been affected by the sub floor"

    So the subfloor they did for me has caused this YET i cant claim even tho i paid for this subfloor PURELY to make sure had a valid guarantee in the first place???

    people please dont buy from them, look at other reviews saying much the same, word of massive warning to you all!!

    But please advise how i can sort this .. im not accepting it and i want to take it higher then them
Page 1
    • theonlywayisup
    • By theonlywayisup 7th Dec 17, 1:00 PM
    • 11,444 Posts
    • 7,716 Thanks
    theonlywayisup
    • #2
    • 7th Dec 17, 1:00 PM
    • #2
    • 7th Dec 17, 1:00 PM
    Why are you claiming from a guarantee?

    I have no idea what LVT is but I am guessing it's a floor of some kind. Was the LVT fitted and supplied by the same company/installer?
    • sofsofsof
    • By sofsofsof 7th Dec 17, 1:01 PM
    • 32 Posts
    • 21 Thanks
    sofsofsof
    • #3
    • 7th Dec 17, 1:01 PM
    • #3
    • 7th Dec 17, 1:01 PM
    this LVT was apparently meant to be 100x better then laminate (sales person rubbish as per usual) but yeah i just read in my flooring book however their is a installation guarantee for atleast one year.. i will raise this.. SCS have self employed fitters who come do this
    • TadleyBaggie
    • By TadleyBaggie 7th Dec 17, 1:05 PM
    • 2,482 Posts
    • 1,817 Thanks
    TadleyBaggie
    • #4
    • 7th Dec 17, 1:05 PM
    • #4
    • 7th Dec 17, 1:05 PM
    I have no idea what LVT is
    Originally posted by theonlywayisup
    Luxury Vinyl Tile
    • theonlywayisup
    • By theonlywayisup 7th Dec 17, 1:07 PM
    • 11,444 Posts
    • 7,716 Thanks
    theonlywayisup
    • #5
    • 7th Dec 17, 1:07 PM
    • #5
    • 7th Dec 17, 1:07 PM
    If you have purchased from SCS and they have installed, then you need to be going back to them under your consumer rights.
    • sofsofsof
    • By sofsofsof 7th Dec 17, 1:08 PM
    • 32 Posts
    • 21 Thanks
    sofsofsof
    • #6
    • 7th Dec 17, 1:08 PM
    • #6
    • 7th Dec 17, 1:08 PM
    Thank You i will do, ridiculous company - cowboys.
    • theonlywayisup
    • By theonlywayisup 7th Dec 17, 1:10 PM
    • 11,444 Posts
    • 7,716 Thanks
    theonlywayisup
    • #7
    • 7th Dec 17, 1:10 PM
    • #7
    • 7th Dec 17, 1:10 PM
    Thank You i will do, ridiculous company - cowboys.
    Originally posted by sofsofsof
    Have a read here before you get in touch with them.

    https://www.which.co.uk/consumer-rights/regulation/consumer-rights-act, specifically the "first 6 months" section.
    • sofsofsof
    • By sofsofsof 7th Dec 17, 1:16 PM
    • 32 Posts
    • 21 Thanks
    sofsofsof
    • #8
    • 7th Dec 17, 1:16 PM
    • #8
    • 7th Dec 17, 1:16 PM
    a MASSIVE thank you for this one!!!
    • shaun from Africa
    • By shaun from Africa 7th Dec 17, 6:10 PM
    • 9,624 Posts
    • 10,785 Thanks
    shaun from Africa
    • #9
    • 7th Dec 17, 6:10 PM
    • #9
    • 7th Dec 17, 6:10 PM
    How did you pay for the flooring?
    If it was credit (credit card or finance) then have a read of this:

    https://www.moneysavingexpert.com/shopping/section75-protect-your-purchases
    • sofsofsof
    • By sofsofsof 7th Dec 17, 6:18 PM
    • 32 Posts
    • 21 Thanks
    sofsofsof
    Debit sadly. Sometimes credit cards and finance have there perks :/
    • deanos
    • By deanos 8th Dec 17, 8:16 PM
    • 10,764 Posts
    • 5,528 Thanks
    deanos
    i bet the fitter is a separate contract ?
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

643Posts Today

4,644Users online

Martin's Twitter