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  • FIRST POST
    • FAYESPAL
    • By FAYESPAL 7th Dec 17, 12:45 PM
    • 1Posts
    • 0Thanks
    FAYESPAL
    Consumer rights denied
    • #1
    • 7th Dec 17, 12:45 PM
    Consumer rights denied 7th Dec 17 at 12:45 PM
    Bathroom company denying consumer rights
    because goods bought on a trade account and account holder refuses to act
    how to proceed ?
Page 1
    • JJ Egan
    • By JJ Egan 7th Dec 17, 12:51 PM
    • 9,943 Posts
    • 4,094 Thanks
    JJ Egan
    • #2
    • 7th Dec 17, 12:51 PM
    • #2
    • 7th Dec 17, 12:51 PM
    Post is lacking information so its all guesswork.

    Trade account is business not consumer .
    Did you buy the goods if not your recourse is against the one who sold you the goods .That would be under your consumer rights . His rights would be against the bathroom company .
    • Keep pedalling
    • By Keep pedalling 7th Dec 17, 12:52 PM
    • 4,069 Posts
    • 4,432 Thanks
    Keep pedalling
    • #3
    • 7th Dec 17, 12:52 PM
    • #3
    • 7th Dec 17, 12:52 PM
    More details required. Who actually purchased the item, and what is their relationship with the company? Might help to know what the item is and what is wrong with it.
    • theonlywayisup
    • By theonlywayisup 7th Dec 17, 12:53 PM
    • 11,411 Posts
    • 7,678 Thanks
    theonlywayisup
    • #4
    • 7th Dec 17, 12:53 PM
    • #4
    • 7th Dec 17, 12:53 PM
    Based on what you've provided.

    There are no consumer rights.
    • marliepanda
    • By marliepanda 7th Dec 17, 1:08 PM
    • 4,863 Posts
    • 9,809 Thanks
    marliepanda
    • #5
    • 7th Dec 17, 1:08 PM
    • #5
    • 7th Dec 17, 1:08 PM
    Bathroom company denying consumer rights
    because goods bought on a trade account and account holder refuses to act
    how to proceed ?
    Originally posted by FAYESPAL
    As has been said, you have provided no details. On what you have chosen to provide.

    Consumers are not tradespeople or businesses. There are no consumer rights because a consumer did not buy them.

    Why is the account holder refusing to act? He is refusing to take the retailer to task over the faulty items, or is he just refusing to help YOU with YOUR issue?

    If YOU have an issue with the tradesman who bought them, you don't get to skip him and go to the retailer. If its an issue with the items, he needs to take it up with the retailer, as he bought them.

    No one is denying anybody anything, as you don't have them to be denied!
    Survey Earnings 2017 - £163
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