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  • FIRST POST
    • AbbieCadabra
    • By AbbieCadabra 7th Dec 17, 9:33 AM
    • 1,572Posts
    • 946Thanks
    AbbieCadabra
    HP envy 4527 printer, numerous problems
    • #1
    • 7th Dec 17, 9:33 AM
    HP envy 4527 printer, numerous problems 7th Dec 17 at 9:33 AM
    hoping you knowledgeable lot can help before I give up on this printer!

    got it in April, worked fine with my acer laptop/win10 no issues at all. 2 months ago it refused to print in colour any more. I hadn't changed any settings & online info suggests there's an incompatibility with a windows10 update & lots of HP printers having the same issue. any lengthy resolution from HP lasts only a few days until it reverts to same issue.

    I've still got that problem, plus now it keeps going offline & I can't get it back unless I uninstall & reinstall. printer shows it's connected ok to Wi-Fi & it's right next to our fibre router. reinstalled yesterday with download from HP site so should be latest drivers etc.

    HP support forums are awash with hundreds of similar complaints & my post from yesterday asking for help has actually been deleted by HP & they've messaged me to say please call them for support!

    i'm having to reinstall the printer nearly every day now & really need some help if possible would connecting to the laptop by cable help at all? there only seems to be 1 connection on the printer, small square port, so no idea what cable i'd need.

    there was a post from January on here for a different model with similar issues & links were posted that users had found helpful, was hoping it might get to a useful area on HP but links are no longer working unfortunately as they just time out.

    i'm not overly techie so simple speak required in any replies please , many thanks
Page 1
    • Silvester89
    • By Silvester89 7th Dec 17, 10:03 AM
    • 81 Posts
    • 8 Thanks
    Silvester89
    • #2
    • 7th Dec 17, 10:03 AM
    • #2
    • 7th Dec 17, 10:03 AM
    I work in a Technical Support environment, admittedly in management rather than on the phones (so my Technical knowledge is fading a little) and as you say, there seems to be a lot of problems popping up with HP printers on Windows 10 lately.

    The issues seem to be caused by a variety of things ranging from windows updates to conflicting software. Making it difficult to fix the problem.

    I've heard of some people resolving some of these issues by installing earlier versions of the drivers.

    Have you tried calling HP directly? I'd personally give them a try and see if they can offer a permanent fix to the problem. If they can't, I'd have a chat with the retailer and see what they can suggest.

    It's a bit of a shame really - I've always liked HP stuff, but over the last few months they've had some real issues with their printers and PC's when running with Windows 10.
    • AndyPix
    • By AndyPix 7th Dec 17, 10:49 AM
    • 3,033 Posts
    • 2,096 Thanks
    AndyPix
    • #3
    • 7th Dec 17, 10:49 AM
    • #3
    • 7th Dec 17, 10:49 AM
    it's connected ok to Wi-Fi & it's right next to our fibre router.
    Originally posted by AbbieCadabra

    Uninstall the printer
    Turn off wifi on the printer.
    Connect it to your router using an ethernet cable


    Install the printer


    Dont worry, your devices can still print "wirelessly" to it
    Running with scissors since 1978
    • GDB2222
    • By GDB2222 7th Dec 17, 11:00 AM
    • 14,179 Posts
    • 76,278 Thanks
    GDB2222
    • #4
    • 7th Dec 17, 11:00 AM
    • #4
    • 7th Dec 17, 11:00 AM
    I use an HP printer and W10, without any problems.

    According to the specs I can see online, the 4527 has a USB connector not Ethernet. If possible, use that rather than wireless. The procedure is to obtain the cable, uninstall the printer completely, then reinstall using the usb connector.
    No reliance should be placed on the above! Absolutely none, do you hear?
    • AndyPix
    • By AndyPix 7th Dec 17, 11:13 AM
    • 3,033 Posts
    • 2,096 Thanks
    AndyPix
    • #5
    • 7th Dec 17, 11:13 AM
    • #5
    • 7th Dec 17, 11:13 AM
    has a USB connector not Ethernet. .
    Originally posted by GDB2222

    Oops - my bad
    Running with scissors since 1978
    • AbbieCadabra
    • By AbbieCadabra 7th Dec 17, 12:49 PM
    • 1,572 Posts
    • 946 Thanks
    AbbieCadabra
    • #6
    • 7th Dec 17, 12:49 PM
    • #6
    • 7th Dec 17, 12:49 PM
    thank you! next question, it's my Wi-Fi extender that the printer is next to (perhaps this is part of the issue as it's moved into this room recently? extender has good signal strength & our mobiles use it without any problems. laptop was in the lounge where the main router was previously, still using wi-fi). it's a tp-link TL-WA850RE with an Ethernet port & the port on the printer is a small square, usb-b? I can't find a specific cable for this so will it be a standard Ethernet cable & then an adapter for Ethernet to usb?
    many thanks
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