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  • FIRST POST
    • Bevc
    • By Bevc 6th Dec 17, 10:43 PM
    • 3Posts
    • 0Thanks
    Bevc
    Zara returns request...
    • #1
    • 6th Dec 17, 10:43 PM
    Zara returns request... 6th Dec 17 at 10:43 PM
    I bought a jacket for my daughter on line from Zara. Relieved confirmation and dispatch email no problem. Jacket was del8vered but was too small.
    I followed the instructions on email invoice for the return. Gave all details and chose the collection service.
    I immediately received confirmation of the "returns request". Which stated further directions would follow via another email.
    No 2nd email received so I phoned the customer care number given. They said they may have wrong email address, even though I had 3 emails already from them. However they checked the address and apologised stating theye would resend the instructions.
    Once again I waited ....still no email. Phoned again told the same thing.
    The last time I called was 2 weeks ago as I have been away and still no email.
    I phoned again today to be told I could not return the item as I am over the 30 day limit as stated in their policy.
    I believe that they are at fault as I made the return request within 1 week of purchase and they are to blame for the delay. I was told they had only had a log of one of my calls. And that I should have called again when I hadn't received the email, therefore it is me that's at fault.
    I asked to speak to manager to be told there was no one else to speak to. I was then spoken to in a very patronising manner with the returns policy repeated to me.
    Am I wrong and am I entitled to a return with full refund.
Page 1
    • Bevc
    • By Bevc 6th Dec 17, 10:44 PM
    • 3 Posts
    • 0 Thanks
    Bevc
    • #2
    • 6th Dec 17, 10:44 PM
    • #2
    • 6th Dec 17, 10:44 PM
    Please excuse spelling mistakes . Predictive text at work lol
    • gettingtheresometime
    • By gettingtheresometime 7th Dec 17, 8:41 AM
    • 3,127 Posts
    • 7,301 Thanks
    gettingtheresometime
    • #3
    • 7th Dec 17, 8:41 AM
    • #3
    • 7th Dec 17, 8:41 AM
    Have you checked your junk folder?
    Lloyds OD / Natwest OD / PO CC / Wescott / Argos Card cleared thanks to the 1 debt v 100 day challenge


    Next on the list - JD Williams
    • Bevc
    • By Bevc 7th Dec 17, 10:22 AM
    • 3 Posts
    • 0 Thanks
    Bevc
    • #4
    • 7th Dec 17, 10:22 AM
    • #4
    • 7th Dec 17, 10:22 AM
    Yes I checked my spam folder and even searched through old emails etc x
    • unholyangel
    • By unholyangel 7th Dec 17, 1:33 PM
    • 11,597 Posts
    • 8,734 Thanks
    unholyangel
    • #5
    • 7th Dec 17, 1:33 PM
    • #5
    • 7th Dec 17, 1:33 PM
    Did they not provide a cancellation form/details on how to cancel by email when you purchased? Specifically, they're supposed to tell you:

    (l)where a right to cancel exists, the conditions, time limit and procedures for exercising that right in accordance with regulations 27 to 38;
    Money doesn't solve poverty.....it creates it.
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