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  • FIRST POST
    • Tygermoth
    • By Tygermoth 6th Dec 17, 7:08 PM
    • 1,295Posts
    • 2,617Thanks
    Tygermoth
    worth the effort over a gift card........?
    • #1
    • 6th Dec 17, 7:08 PM
    worth the effort over a gift card........? 6th Dec 17 at 7:08 PM
    Long story short - A member of staff in a large well known retailer did something wildly inappropriate in store. A manager witnessed and intervened, apologised and advised he would involve head office.

    Head office duly called me, apologised again - advised of an outcome I was happy with then offered a gift card. Wasn't expecting this but was rather pleased as it was £50 and with Christmas coming it would be great.

    Except they haven't sent it. I have a email confirming the offer but department who sent the offer has been outsourced now everytime i call i get fobbed off, run around in circles or promised that someone who knows will get back to me.

    i am in two minds:

    i wasn't expect it so let it go.

    Full tactical - letter to HO with letter before action

    what do you all think?
    Please note I have a cognitive disability - as such my wording can be a bit off, muddled, misspelt or in some cases i can miss out some words totally...
Page 1
    • theonlywayisup
    • By theonlywayisup 6th Dec 17, 7:16 PM
    • 11,435 Posts
    • 7,712 Thanks
    theonlywayisup
    • #2
    • 6th Dec 17, 7:16 PM
    • #2
    • 6th Dec 17, 7:16 PM
    Could you facebook/tweet them and do the sandwich approach......thanks for the incredibly generous offer of the gift card/it hasn't arrived/I can't wait to spend it on your lovely items.....
    • Tygermoth
    • By Tygermoth 7th Dec 17, 5:59 AM
    • 1,295 Posts
    • 2,617 Thanks
    Tygermoth
    • #3
    • 7th Dec 17, 5:59 AM
    • #3
    • 7th Dec 17, 5:59 AM
    Ohhh what a good idea - i'm not a social network user on the whole but this would be a great middle ground.

    Thank you! this would have never occurred to me
    Please note I have a cognitive disability - as such my wording can be a bit off, muddled, misspelt or in some cases i can miss out some words totally...
    • neilmcl
    • By neilmcl 7th Dec 17, 10:36 AM
    • 10,294 Posts
    • 7,223 Thanks
    neilmcl
    • #4
    • 7th Dec 17, 10:36 AM
    • #4
    • 7th Dec 17, 10:36 AM
    Full tactical - letter to HO with letter before action

    what do you all think?
    Originally posted by Tygermoth
    LBA for what exactly, a goodwill gesture of a gift card, not sure that's going to work.
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