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  • FIRST POST
    • Medano
    • By Medano 6th Dec 17, 12:31 PM
    • 3Posts
    • 0Thanks
    Medano
    0 WOW
    Paid and booked for specific seats didn't get them
    • #1
    • 6th Dec 17, 12:31 PM
    0 WOW
    Paid and booked for specific seats didn't get them 6th Dec 17 at 12:31 PM
    Hi


    I booked and paid for 2 extra space seats (wife and I) for a 4 hour return flight. When i checked in i was told that those seats were booked to someone else and i had extra leg room seats.

    When the plane took off i complained to the flight crew and explained i had booked those specific seats for a reason and my seats now meant i had to disturb other passengers if i wanted to access the isle and i was sitting next to someone. The flight crew did their best but I didn't get the seats i had booked and paid for.

    The same on my return flight. Except i spoke to someone prior to checking in and basically they were sympathetic but nothing they could do. Again flight crew were great but I couldn't really move 2 people who had also booked those seats.

    I will be seeking compensation from the airline any help appreciated.
Page 1
    • jpsartre
    • By jpsartre 6th Dec 17, 12:44 PM
    • 2,772 Posts
    • 1,843 Thanks
    jpsartre
    • #2
    • 6th Dec 17, 12:44 PM
    • #2
    • 6th Dec 17, 12:44 PM
    Ask the airline for a refund of what you paid for your seats. Whether you're entitled to one depends on the T&C of your booking. They might argue that you paid for extra legroom seats and that's what you got.
    • Medano
    • By Medano 6th Dec 17, 1:09 PM
    • 3 Posts
    • 0 Thanks
    Medano
    • #3
    • 6th Dec 17, 1:09 PM
    • #3
    • 6th Dec 17, 1:09 PM
    Thanks but i paid for extra space seats. They are different.
    • davetrousers
    • By davetrousers 6th Dec 17, 1:11 PM
    • 5,575 Posts
    • 4,809 Thanks
    davetrousers
    • #4
    • 6th Dec 17, 1:11 PM
    • #4
    • 6th Dec 17, 1:11 PM
    Wife and me (not I)

    What airline? Surely they'll have a FAQ about this.
    .....

    • jpsartre
    • By jpsartre 6th Dec 17, 1:20 PM
    • 2,772 Posts
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    jpsartre
    • #5
    • 6th Dec 17, 1:20 PM
    • #5
    • 6th Dec 17, 1:20 PM
    Thanks but i paid for extra space seats. They are different.
    Originally posted by Medano
    Either way, you need to look at the T&C of your booking and/or contact the airline you flew with.
    • PeacefulWaters
    • By PeacefulWaters 6th Dec 17, 2:07 PM
    • 7,284 Posts
    • 9,012 Thanks
    PeacefulWaters
    • #6
    • 6th Dec 17, 2:07 PM
    • #6
    • 6th Dec 17, 2:07 PM
    Is this Virgin having problems keeping their 787 fleet in the air?
    • leylandsunaddict
    • By leylandsunaddict 6th Dec 17, 2:59 PM
    • 1,536 Posts
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    leylandsunaddict
    • #7
    • 6th Dec 17, 2:59 PM
    • #7
    • 6th Dec 17, 2:59 PM
    You booked and paid for a specific type of seats, not specific seats. Seat numbers are always subject to change. Refer to the airlines T&Cs re seating.

    Is this TUI by any chance? If so most of their extra space seats involve asking someone to move (unless you book aisle seats). The only ones that don't are the front row exit seats which obviously come with seating restrictions. On the 757 the mid cabin exits seats don't either.

    Presuming this is TUI then you wouldn't know when you booked the extra space whether you'd be able to get seats with direct access ie not having to ask someone to move, until after you'd booked.
    • IAmWales
    • By IAmWales 6th Dec 17, 3:16 PM
    • 1,820 Posts
    • 3,783 Thanks
    IAmWales
    • #8
    • 6th Dec 17, 3:16 PM
    • #8
    • 6th Dec 17, 3:16 PM
    Is this Virgin having problems keeping their 787 fleet in the air?
    Originally posted by PeacefulWaters
    Virgin do not have any 4 hour flights.

    TUI use the terminology the OP refers to.
    • Medano
    • By Medano 6th Dec 17, 5:07 PM
    • 3 Posts
    • 0 Thanks
    Medano
    • #9
    • 6th Dec 17, 5:07 PM
    • #9
    • 6th Dec 17, 5:07 PM
    I booked specific seats on a plan of the actual aircraft. That was the same aircraft that we flew on. The seats i booked on the plan were taken by other passengers. I had a invoice for those seats. These seats are different than extra legroom seats. I might of chosen a different airline if i couldn't get the seats i had booked

    Thanks for the lesson in grammar Dave .Most helpful .The airline FAQ wont be helpful in assisting with potential litigation/claim.
    • leylandsunaddict
    • By leylandsunaddict 6th Dec 17, 6:29 PM
    • 1,536 Posts
    • 1,045 Thanks
    leylandsunaddict
    I booked specific seats on a plan of the actual aircraft. That was the same aircraft that we flew on. The seats i booked on the plan were taken by other passengers. I had a invoice for those seats. These seats are different than extra legroom seats. I might of chosen a different airline if i couldn't get the seats i had booked

    Thanks for the lesson in grammar Dave .Most helpful .The airline FAQ wont be helpful in assisting with potential litigation/claim.
    Originally posted by Medano
    But those seats are always subject to change. Airlines never guarantee specific seats, nor do they form part of the contract.

    You've not said which airline it was? I'm still guessing TUI?
    • jpsartre
    • By jpsartre 6th Dec 17, 8:05 PM
    • 2,772 Posts
    • 1,843 Thanks
    jpsartre
    I booked specific seats on a plan of the actual aircraft.
    Originally posted by Medano
    But whether that's what you *paid for* is a different question.
    • bagand96
    • By bagand96 6th Dec 17, 11:05 PM
    • 2,777 Posts
    • 1,721 Thanks
    bagand96
    From TUI T&Cs:

    Select Your Seat Terms & Conditions:

    -Reserved seats together could be seats behind each other or across an aisle
    -If you decide to use the select your seat service, once booked, seats can't be changed
    -Seating choices can't always be guaranteed as they are subject to availability and restrictions and may change due to operational, safety or security reasons
    -Select your Seat Service is provided using the Civil Aviation Authority guidelines
    -In the event we have to change you seat, we'll endeavour to seat you in a suitable alternative
    -A refund will only be offered if we can't seat your group together and in a similar position to your original request
    -Available on most TUI Airways flights
    You can email TUI expressing your dissatisfaction, but I expect they'll reply, apologising for it, but pointing you to those T&C's. They may offer some kind of goodwill gesture, it will be very little, if anything.


    I might of chosen a different airline if i couldn't get the seats i had booked
    by Medano
    You won't find any airline that guarantees your seat selection. All of them will have a disclaimer like TUI do within the T&Cs.
    • Gloomendoom
    • By Gloomendoom 7th Dec 17, 9:46 AM
    • 13,239 Posts
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    Gloomendoom
    How much compensation do you think is reasonable?
    Advice; it rhymes with mice. Advise; it rhymes with wise.
    • Gloomendoom
    • By Gloomendoom 7th Dec 17, 9:49 AM
    • 13,239 Posts
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    Gloomendoom
    From TUI T&Cs:You won't find any airline that guarantees your seat selection. All of them will have a disclaimer like TUI do within the T&Cs.
    Originally posted by bagand96
    That’s true in my experience. Change of aircraft type or configuration seems to be the most common reason for a seat change. I dread emails from airlines once I have booked.
    Advice; it rhymes with mice. Advise; it rhymes with wise.
    • dickydonkin
    • By dickydonkin 7th Dec 17, 10:17 PM
    • 2,872 Posts
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    dickydonkin
    That’s true in my experience.I dread emails from airlines once I have booked.
    Originally posted by Gloomendoom
    In my experience, I rarely get emails from airlines once I have booked - especially with reference to change of equipment or seats.

    RIP Myflightsapp.com.
    Last edited by dickydonkin; 07-12-2017 at 10:19 PM.
    • Gloomendoom
    • By Gloomendoom 8th Dec 17, 10:11 AM
    • 13,239 Posts
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    Gloomendoom
    In my experience, I rarely get emails from airlines once I have booked - especially with reference to change of equipment or seats.

    RIP Myflightsapp.com.
    Originally posted by dickydonkin
    Good for you.
    Advice; it rhymes with mice. Advise; it rhymes with wise.
    • dickydonkin
    • By dickydonkin 9th Dec 17, 9:09 AM
    • 2,872 Posts
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    dickydonkin
    Good for you.
    Originally posted by Gloomendoom
    And the point of such a childish response is?........

    Grow up!
    • Gloomendoom
    • By Gloomendoom 10th Dec 17, 10:45 AM
    • 13,239 Posts
    • 17,456 Thanks
    Gloomendoom
    And the point of such a childish response is?........

    Grow up!
    Originally posted by dickydonkin
    I tailor my responses to reflect the tone of the posts I quote.
    Advice; it rhymes with mice. Advise; it rhymes with wise.
    • jpsartre
    • By jpsartre 10th Dec 17, 11:03 AM
    • 2,772 Posts
    • 1,843 Thanks
    jpsartre
    In my experience, I rarely get emails from airlines once I have booked - especially with reference to change of equipment or seats.
    Originally posted by dickydonkin
    Same here. It's a mystery to me why BA will notify you by email if YOU change your seat selection, however, if THEY do it you hear nothing.
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