Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@. Skimlinks & other affiliated links are turned on

Search
  • FIRST POST
    • jetplane
    • By jetplane 6th Dec 17, 12:22 PM
    • 1,531Posts
    • 3,579Thanks
    jetplane
    Amazon return
    • #1
    • 6th Dec 17, 12:22 PM
    Amazon return 6th Dec 17 at 12:22 PM
    I ordered an item from Amazon marketplace seller. Received the wrong item and emailed seller to ask for replacement and returns label.

    Exchanged a few emails where seller stated I had received the item I ordered until I uploaded a screen shot of the order and seller then agreed to send a replacement and a bag with returns label.

    Replacement arrived with small returns label glued to a bag which is too small to return the item. I emailed seller and requested that he email me a label and I will return it in a larger bag.

    Seller now telling me to pay for returns postage and he will reimburse me up to £3.20 which would not cover a tracked return.

    Can anyone advise me the best way to proceed?

    Thank you
    The most potent weapon of the oppressor is the mind of the oppressed. Steve Biko
Page 1
    • paddyandstumpy
    • By paddyandstumpy 6th Dec 17, 12:42 PM
    • 916 Posts
    • 409 Thanks
    paddyandstumpy
    • #2
    • 6th Dec 17, 12:42 PM
    • #2
    • 6th Dec 17, 12:42 PM
    Cut the label off the smaller bag?
    • jetplane
    • By jetplane 6th Dec 17, 12:49 PM
    • 1,531 Posts
    • 3,579 Thanks
    jetplane
    • #3
    • 6th Dec 17, 12:49 PM
    • #3
    • 6th Dec 17, 12:49 PM
    This was my first thought but the label is tiny and I would need to cover it with sellotape and thought that the bar code etc had to be uncovered.
    The most potent weapon of the oppressor is the mind of the oppressed. Steve Biko
    • theonlywayisup
    • By theonlywayisup 6th Dec 17, 12:52 PM
    • 11,420 Posts
    • 7,692 Thanks
    theonlywayisup
    • #4
    • 6th Dec 17, 12:52 PM
    • #4
    • 6th Dec 17, 12:52 PM
    Why do you need to cover it in sellotape? Just use enough tape to make the label adhere or cut around the label and some of the bag for "allowance". Then sellotape the part bag with the label on it to the new bag.
    • jetplane
    • By jetplane 6th Dec 17, 1:01 PM
    • 1,531 Posts
    • 3,579 Thanks
    jetplane
    • #5
    • 6th Dec 17, 1:01 PM
    • #5
    • 6th Dec 17, 1:01 PM
    Do you know I never thought of cutting the bag around the label
    I think I was too frustrated to think of that solution as I was too busy thinking the seller was being deliberately obstructive.
    Last edited by jetplane; 06-12-2017 at 1:04 PM.
    The most potent weapon of the oppressor is the mind of the oppressed. Steve Biko
    • theonlywayisup
    • By theonlywayisup 6th Dec 17, 1:43 PM
    • 11,420 Posts
    • 7,692 Thanks
    theonlywayisup
    • #6
    • 6th Dec 17, 1:43 PM
    • #6
    • 6th Dec 17, 1:43 PM
    Do you know I never thought of cutting the bag around the label
    I think I was too frustrated to think of that solution as I was too busy thinking the seller was being deliberately obstructive.
    Originally posted by jetplane
    I wonder what the seller is thinking!
    • RFW
    • By RFW 7th Dec 17, 12:04 AM
    • 8,497 Posts
    • 4,951 Thanks
    RFW
    • #7
    • 7th Dec 17, 12:04 AM
    • #7
    • 7th Dec 17, 12:04 AM
    I
    Seller now telling me to pay for returns postage and he will reimburse me up to £3.20 which would not cover a tracked return.
    Originally posted by jetplane
    Good advice above. I just wanted to point out that the seller doesn't have to cover tracked return. If you get proof of postage and show the message trail, then, as far as I know, that should get you a refund should the seller say it never arrived,
    .
    • jetplane
    • By jetplane 7th Dec 17, 3:51 AM
    • 1,531 Posts
    • 3,579 Thanks
    jetplane
    • #8
    • 7th Dec 17, 3:51 AM
    • #8
    • 7th Dec 17, 3:51 AM
    Cut out the label and went to post office who said the label wasn't prepaid and I would have to pay. I have emailed seller and asked him to email me a label.

    I don't know what the seller is thinking but he started it and has made an easy transaction difficult, and this is why I thought I would need it tracked.

    I can only assume they are extremely busy at this time of year as his recent feedback shows many problems.
    The most potent weapon of the oppressor is the mind of the oppressed. Steve Biko
    • RFW
    • By RFW 7th Dec 17, 11:07 PM
    • 8,497 Posts
    • 4,951 Thanks
    RFW
    • #9
    • 7th Dec 17, 11:07 PM
    • #9
    • 7th Dec 17, 11:07 PM
    Cut out the label and went to post office who said the label wasn't prepaid and I would have to pay. I have emailed seller and asked him to email me a label.

    I don't know what the seller is thinking but he started it and has made an easy transaction difficult, and this is why I thought I would need it tracked.

    I can only assume they are extremely busy at this time of year as his recent feedback shows many problems.
    Originally posted by jetplane
    Go straight to Amazon customer service with the order number and let them know what happened. You'll most likely get a refund without returning.
    .
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

327Posts Today

2,301Users online

Martin's Twitter