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    • WALK9763
    • By WALK9763 5th Dec 17, 11:28 PM
    • 15Posts
    • 0Thanks
    WALK9763
    Bicester Return
    • #1
    • 5th Dec 17, 11:28 PM
    Bicester Return 5th Dec 17 at 11:28 PM
    I visited the Bicester Outlet Village in October and purchased a blouse from See Chloe.
    I wore the blouse once and on going to put it on for the second time I realised that the cuff had come away from the sleeve.
    I contacted Chloe by email explaining the problem and they advised me to return the goods. The problem is I'm 2 hours away from Bicester and Chloe won't accept the blouse back at one of their normal stores as it was bought at an outlet store.
    I've tried to contact the store but nobody is answering the phone.
    I can't back to Bicester before at least Feb of next year. The blouse is totally unwearable.
    What are my rights? Can I send it back by recorded delivery and demand my money back? I don't have the receipt any more but I do have my Visa Debit statement (which is over 30 days now). The blouse cost £140
    Could anybody advise please?
Page 1
    • hollydays
    • By hollydays 5th Dec 17, 11:31 PM
    • 15,875 Posts
    • 11,871 Thanks
    hollydays
    • #2
    • 5th Dec 17, 11:31 PM
    • #2
    • 5th Dec 17, 11:31 PM
    Why not ring the shop?
    • WALK9763
    • By WALK9763 5th Dec 17, 11:33 PM
    • 15 Posts
    • 0 Thanks
    WALK9763
    • #3
    • 5th Dec 17, 11:33 PM
    • #3
    • 5th Dec 17, 11:33 PM
    I've tried to ring the shop but there is never any reply.
    I've also emailed but have as yet received no reply and I'm not even sure if I'm emailing the actual shop as the page looks a bit generic
    • elsien
    • By elsien 5th Dec 17, 11:34 PM
    • 15,856 Posts
    • 40,018 Thanks
    elsien
    • #4
    • 5th Dec 17, 11:34 PM
    • #4
    • 5th Dec 17, 11:34 PM
    Did you read the OP which says no one is answering the phone?

    I don't think the return policy is unusual for outlet stores - I know M&S I the same. Is there not another way to contact the store such as in writing?
    All shall be well, and all shall be well, and all manner of things shall be well.

    Pedant alert - it's could have, not could of.
    • WALK9763
    • By WALK9763 5th Dec 17, 11:50 PM
    • 15 Posts
    • 0 Thanks
    WALK9763
    • #5
    • 5th Dec 17, 11:50 PM
    • #5
    • 5th Dec 17, 11:50 PM
    Yes - I can try and write - but then what if I still don't get a reply?
    Surely there must be some comeback on an item that falls apart after one wear - even if it IS last season!?
    • bris
    • By bris 6th Dec 17, 1:41 AM
    • 7,317 Posts
    • 6,324 Thanks
    bris
    • #6
    • 6th Dec 17, 1:41 AM
    • #6
    • 6th Dec 17, 1:41 AM
    Surely there must be some comeback on an item that falls apart after one wear - even if it IS last season!?
    Originally posted by WALK9763
    Yes take it back for a refund. It's not their fault you are 2 hours away.
    • kazwookie
    • By kazwookie 6th Dec 17, 3:51 AM
    • 9,485 Posts
    • 120,194 Thanks
    kazwookie
    • #7
    • 6th Dec 17, 3:51 AM
    • #7
    • 6th Dec 17, 3:51 AM
    Can you get someone to sew the cuff back to the sleeve?
    Sun, Sea
    Slinky start date 29.01.18 28 to go / -10 so far and counting!!
    • batg
    • By batg 6th Dec 17, 9:33 AM
    • 54 Posts
    • 57 Thanks
    batg
    • #8
    • 6th Dec 17, 9:33 AM
    • #8
    • 6th Dec 17, 9:33 AM
    me being me, I would ring the shop either side of the Chloe shop and ask them to go in and ask if there is something wrong with their phone
    • gettingtheresometime
    • By gettingtheresometime 6th Dec 17, 10:24 AM
    • 3,329 Posts
    • 8,062 Thanks
    gettingtheresometime
    • #9
    • 6th Dec 17, 10:24 AM
    • #9
    • 6th Dec 17, 10:24 AM
    Can you get someone to sew the cuff back to the sleeve?
    Originally posted by kazwookie


    I'd agree with this course of action -
    Lloyds OD / Natwest OD / PO CC / Wescott / Argos Card cleared thanks to the 1 debt v 100 day challenge


    Next on the list - JD Williams
    • pmduk
    • By pmduk 6th Dec 17, 11:45 AM
    • 7,920 Posts
    • 5,771 Thanks
    pmduk
    me being me, I would ring the shop either side of the Chloe shop and ask them to go in and ask if there is something wrong with their phone
    Originally posted by batg
    And me being me, would tell you to take a running jump, they've a shop of their own to look after!
    • shaun from Africa
    • By shaun from Africa 6th Dec 17, 8:44 PM
    • 9,739 Posts
    • 10,948 Thanks
    shaun from Africa
    My suggestion would be to print out copies of the e-mails you sent and received and keep them with the faulty blouse and then take them back to the outlet store when you are next in the area.
    That way you will have proof that the fault occured not too long after purchase.

    Alternatively, write to the outlet store explaining what has happened and ask if you can return the faulty item by post.
    • societys child
    • By societys child 7th Dec 17, 1:38 PM
    • 5,046 Posts
    • 5,557 Thanks
    societys child
    I agree with post #7, why not just sew it back on?

    • WALK9763
    • By WALK9763 7th Dec 17, 4:37 PM
    • 15 Posts
    • 0 Thanks
    WALK9763
    Well I will try and get it sewn it back on but I don't think that will work - it's fine silk.
    Thanks for all your suggestions - I appreciate them all - it's just annoying when you spend so much money on something and then discover it's difficult to resolve a problem that arises with it ......
    It's not Bicesters fault that I'm 2 hours away, but it's most definitely not my fault that they have sold me an expensive and duff blouse that I potentially won't be able to get a refund on!!
    • theonlywayisup
    • By theonlywayisup 7th Dec 17, 4:43 PM
    • 11,885 Posts
    • 8,068 Thanks
    theonlywayisup
    Well I will try and get it sewn it back on but I don't think that will work - it's fine silk.
    Thanks for all your suggestions - I appreciate them all - it's just annoying when you spend so much money on something and then discover it's difficult to resolve a problem that arises with it ......
    It's not Bicesters fault that I'm 2 hours away, but it's most definitely not my fault that they have sold me an expensive and duff blouse that I potentially won't be able to get a refund on!!
    Originally posted by WALK9763
    No it's not their or your fault, but the fact remains, you have to send it/take it back to the store you purchased from. I am sure they didn't intentionally sell you a duff blouse....
    • pinkshoes
    • By pinkshoes 7th Dec 17, 4:50 PM
    • 15,542 Posts
    • 21,245 Thanks
    pinkshoes
    Most of Bicester Outlet's customers are from afar, many foreign visitors, so they should be used to distance returns.

    If they have asked you via email to return it then do so by post with tracking. Keep a scan of your receipt.

    Do they need the card to refund?? Or do they have a replacement?

    I tend to avoid Bicester village like the plague and spend less than £140 a year on my clothes!
    Should've = Should HAVE (not 'of')
    Would've = Would HAVE (not 'of')

    No, I am not perfect, but yes I do judge people on their use of basic English language. If you didn't know the above, then learn it! (If English is your second language, then you are forgiven!)
    • hollydays
    • By hollydays 8th Dec 17, 9:23 AM
    • 15,875 Posts
    • 11,871 Thanks
    hollydays
    You could ring the contact centre at Bicester about the phone
    https://www.bicestervillage.com/en/footer/company/contact/
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