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  • FIRST POST
    • janb5
    • By janb5 5th Dec 17, 10:18 PM
    • 1,796Posts
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    janb5
    Return requested for not as described but labelled correctly...
    • #1
    • 5th Dec 17, 10:18 PM
    Return requested for not as described but labelled correctly... 5th Dec 17 at 10:18 PM
    I sold a pair of pretty thonged sandals a week ago - size 6/EU 39.

    Buyer says they don`t fit her and they are not fit for purpose. She thinks they are a more of a size 5 or even 4. I said the label was correct and accurate.

    She has now opened a returns case.

    I would be happy to accept a return if they were not as described...dirty/ wrong size etc but this isn't the case. I am a private seller and don`t have other sandals to offer her. I would lose out having to pay for her postage label too

    I have made a formal complaint against her as I am cross that she can request a return for no good reason. I have pointed out that manufacturers vary and a dress that fits her friend might not necessarily fit her but I think this is to no avail....

    By the way the sandals cost £3! I am wasting a lot of time and energy but I feel it is worth protecting my listings against false information.
Page 1
    • ssparks2003
    • By ssparks2003 5th Dec 17, 10:39 PM
    • 217 Posts
    • 286 Thanks
    ssparks2003
    • #2
    • 5th Dec 17, 10:39 PM
    • #2
    • 5th Dec 17, 10:39 PM
    What's the cost of the postage likely to be? For £3 why not just refund and forget as it's a lot of effort to argue.
    • Brynsam
    • By Brynsam 6th Dec 17, 12:25 AM
    • 248 Posts
    • 193 Thanks
    Brynsam
    • #3
    • 6th Dec 17, 12:25 AM
    • #3
    • 6th Dec 17, 12:25 AM
    If the sandals aren't a size 6 she has a valid point. For £3 just refund and tell her to keep them. Not worth the fuss. Next time put a note in your listing cautioning that you have shown the size given by the manufacturer but cannot vouch for its accuracy.
    • bris
    • By bris 6th Dec 17, 2:19 AM
    • 7,107 Posts
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    bris
    • #4
    • 6th Dec 17, 2:19 AM
    • #4
    • 6th Dec 17, 2:19 AM
    If the sandals aren't a size 6 she has a valid point. For £3 just refund and tell her to keep them. Not worth the fuss. Next time put a note in your listing cautioning that you have shown the size given by the manufacturer but cannot vouch for its accuracy.
    Originally posted by Brynsam
    Personally I think it is worth the fuss, another buyer that knows Ebay is a soft touch for an easy refund. She even probably knows she will get a refund and keep them.


    Making it difficult for buyers like this puts them on Ebays radar, too many and like Amazon do they can get banned.
    • goodfella66
    • By goodfella66 6th Dec 17, 6:00 AM
    • 250 Posts
    • 105 Thanks
    goodfella66
    • #5
    • 6th Dec 17, 6:00 AM
    • #5
    • 6th Dec 17, 6:00 AM
    As above. Unless it really was only worth a couple of quid, I always accept, or tell the buyer to open a returns case. You'll be surprised how many buyers don't bother and you never here from them again.
    • soolin
    • By soolin 6th Dec 17, 2:47 PM
    • 59,598 Posts
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    soolin
    • #6
    • 6th Dec 17, 2:47 PM
    • #6
    • 6th Dec 17, 2:47 PM
    As above. Unless it really was only worth a couple of quid, I always accept, or tell the buyer to open a returns case. You'll be surprised how many buyers don't bother and you never here from them again.
    Originally posted by goodfella66
    I now take a hard line with returns. As long as I'm completely sure that my description was accurate I prefer to get a case opened and a returns label sent . Like you the item actually rarely comes back, and my label just gets cancelled - that's assuming they even bother to open the case and few do.
    I'm the Board Guide for the Ebay Board , Charities Board , Dosh & Disability , Up Your Income and the Local MoneySaving-England board which means I volunteer to help get your forum questions answered and keep the forum running smoothly. However, do remember, board guides don't read every post. If you spot an illegal or inappropriate post then please report it to forumteam@moneysavingexpert.com (it's not part of my role to deal with this). Any views are mine and not the official line of MoneySavingExpert.com
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    • mrcol1000
    • By mrcol1000 6th Dec 17, 3:32 PM
    • 4,457 Posts
    • 3,830 Thanks
    mrcol1000
    • #7
    • 6th Dec 17, 3:32 PM
    • #7
    • 6th Dec 17, 3:32 PM
    Many cheap shoes made in the far east and not for a well known brand come up a lot smaller than the actual size on the shoe. But if the shoe says 6 then what are you suppose to do?

    I know it is going to cost more to get them back, but I would insist on them opening a return. Many buyers don't and even if they do, they often don't bother to return. But there is really little than you can do than refund. Whether you insist on getting the item back first is up to you.
    • Pun
    • By Pun 6th Dec 17, 6:25 PM
    • 592 Posts
    • 525 Thanks
    Pun
    • #8
    • 6th Dec 17, 6:25 PM
    • #8
    • 6th Dec 17, 6:25 PM
    Many cheap shoes made in the far east and not for a well known brand come up a lot smaller than the actual size on the shoe. But if the shoe says 6 then what are you suppose to do?
    Originally posted by mrcol1000
    As ebay suggests, include a measurement (not hard to measure the length of the sole of a shoe). Should avoid the need for hugely emotional over-reaction over £3!
    • soolin
    • By soolin 6th Dec 17, 7:02 PM
    • 59,598 Posts
    • 42,294 Thanks
    soolin
    • #9
    • 6th Dec 17, 7:02 PM
    • #9
    • 6th Dec 17, 7:02 PM
    As ebay suggests, include a measurement (not hard to measure the length of the sole of a shoe). Should avoid the need for hugely emotional over-reaction over £3!
    Originally posted by Pun
    I have never ever mentioned the length of a shoe! How do you account for different thicknesses of material or the fancy edges that some ladies sandals have? Or what about the slight uplift if there is any thickness or heel?

    Some of my shoes are rounded at toe and some are more shaped, it depends on the make. So shoes that fit me comfortably wouldn't have the same measurement at all.
    I'm the Board Guide for the Ebay Board , Charities Board , Dosh & Disability , Up Your Income and the Local MoneySaving-England board which means I volunteer to help get your forum questions answered and keep the forum running smoothly. However, do remember, board guides don't read every post. If you spot an illegal or inappropriate post then please report it to forumteam@moneysavingexpert.com (it's not part of my role to deal with this). Any views are mine and not the official line of MoneySavingExpert.com
    New to Forum? Guide
    • janb5
    • By janb5 7th Dec 17, 12:23 AM
    • 1,796 Posts
    • 6,390 Thanks
    janb5
    As ebay suggests, include a measurement (not hard to measure the length of the sole of a shoe). Should avoid the need for hugely emotional over-reaction over £3!
    Originally posted by Pun
    I dont think the money is the issue here, it`s the fact that the buyer thinks the shoe is inaccurate. I think it is similar buying a dress in size 14- one from M & S would be different to that in Top Shop for example.

    I am not being over emotional but I get either 2 NPB weekly or some who say as in this case that this is not as described(?) or not fit for purpose.

    It is so nice to get feedback that is positive and that is appreciated.
    Last edited by janb5; 07-12-2017 at 10:02 AM.
    • janb5
    • By janb5 8th Dec 17, 10:21 AM
    • 1,796 Posts
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    janb5
    Update

    Spoke to Ebay Dublin who have closed down the original case and invited the buyer to send the shoes back to me for a refund at her own expense. That is a welcome relief. They felt it was buyer remorse too. All sorted.
    • Niv
    • By Niv 8th Dec 17, 11:45 AM
    • 1,544 Posts
    • 1,348 Thanks
    Niv
    Update

    Spoke to Ebay Dublin who have closed down the original case and invited the buyer to send the shoes back to me for a refund at her own expense. That is a welcome relief. They felt it was buyer remorse too. All sorted.
    Originally posted by janb5

    I don't disagree with your stance to be honest (this sort of behaviour is why I rarely sell on e-bay now) but I believe that the buyer is still in a position to leave feedback if they wish to.
    YNWA

    Target: Mortgage free by 58.
    • theonlywayisup
    • By theonlywayisup 8th Dec 17, 12:28 PM
    • 11,442 Posts
    • 7,715 Thanks
    theonlywayisup
    I don't disagree with your stance to be honest (this sort of behaviour is why I rarely sell on e-bay now) but I believe that the buyer is still in a position to leave feedback if they wish to.
    Originally posted by Niv
    It depends on how eBay closed the case. If they closed it as being in the seller's favour then the buyer won't be able to leave feedback. If they just closed it without "blame" then both parties should be able to leave feedback.
    • janb5
    • By janb5 8th Dec 17, 11:22 PM
    • 1,796 Posts
    • 6,390 Thanks
    janb5
    I asked them about the feedback issue and if it is defamatory and/or mentions the case, i can get it removed. of course there is a period of time it appears on the screen which may put off potential buyers.

    The message I got said that my seller rating wasn't affected and they said the buyer can return the shoes at her own expense.

    I found Dublin to be the most helpful but it is luck if you get through to them.I do wish Ebay would chage the record as they have one track which they play continuously!
    • Dox
    • By Dox 9th Dec 17, 12:26 AM
    • 66 Posts
    • 42 Thanks
    Dox

    I am not being over emotional but I get either 2 NPB weekly or some who say as in this case that this is not as described(?) or not fit for purpose.
    Originally posted by janb5
    That sounds a very high proportion, unless you are selling masses of items each week. For your own peace of mind it might be worth thinking about whether there is anything you could do to make your listings clearer to those who: cannot (or wilfully do not) read them properly; blithely click the bid or buy button with no real thought of what might happen (such as actually winning the item!); are under the happy illusion that the item will be whatever they want it to be, regardless. Tall order? Not half!
    • janb5
    • By janb5 9th Dec 17, 12:55 PM
    • 1,796 Posts
    • 6,390 Thanks
    janb5
    It`s pretty periodic- the last two NPB`s I got was one whose router had broken down but still wanted the item. She had to start again as the item was relisted after 6 days. She did actually win it in the end and was very apologetic. Hers was genuine.

    The second was a slow payer who paid once a case was opened.

    I now put all listings on the Ebay assistant so cases are opened automatically. Saves hassle and I can then say Ebay opened the case!

    Childish...moi?
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