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  • FIRST POST
    • rowsthree
    • By rowsthree 5th Dec 17, 8:37 PM
    • 2Posts
    • 0Thanks
    rowsthree
    Help from resolver please!!
    • #1
    • 5th Dec 17, 8:37 PM
    Help from resolver please!! 5th Dec 17 at 8:37 PM
    I applied on here 8 months ago, and Ive escalated it more than 6 times, all I get are emails from resolver saying your case is still open do you want to escalate, do you know how I can get round this issue or who to contact on here, I cant seem to see any links, getting really frustrated now, I keep clicking the link keep my case open but that's all, HELP please
Page 1
    • dunstonh
    • By dunstonh 5th Dec 17, 9:29 PM
    • 89,943 Posts
    • 56,649 Thanks
    dunstonh
    • #2
    • 5th Dec 17, 9:29 PM
    • #2
    • 5th Dec 17, 9:29 PM
    Resolver does seem to have the odd issue with certain providers. Some people find it aids their complaint. Others find it hinders.

    Remember that the lender you are complaining to will deal with you directly. You should deal with them directly. So, if you want a status update, then contact that lender.
    I am an Independent Financial Adviser (IFA). Comments are for discussion purposes only. They are not financial advice. Different people have different needs and what is right for one person may not be for another. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.
    • Moneyineptitude
    • By Moneyineptitude 6th Dec 17, 12:32 AM
    • 18,907 Posts
    • 10,122 Thanks
    Moneyineptitude
    • #3
    • 6th Dec 17, 12:32 AM
    • #3
    • 6th Dec 17, 12:32 AM
    Why have you been so patient? Eight months is far too long for an initial complaint!

    Forget about Resolver in these circumstances.

    You should write direct to the financial institution concerned.
    • -taff
    • By -taff 6th Dec 17, 6:13 PM
    • 7,188 Posts
    • 5,173 Thanks
    -taff
    • #4
    • 6th Dec 17, 6:13 PM
    • #4
    • 6th Dec 17, 6:13 PM
    What's stopping you contacting the provider directly and complaining to them instead of using a third party website?
    • MoneyMate
    • By MoneyMate 6th Dec 17, 7:51 PM
    • 2,863 Posts
    • 13,329 Thanks
    MoneyMate
    • #5
    • 6th Dec 17, 7:51 PM
    • #5
    • 6th Dec 17, 7:51 PM
    Depends who you are using Resolver for, I tried with Plusnet and got no replies whatsoever .
    There are more questions than answers
    WARNING ! May go silent for unfriendly replies
    Please excuse me Spell it MOST times
    UK Resident
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