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  • FIRST POST
    • jumperabv3
    • By jumperabv3 5th Dec 17, 3:56 AM
    • 879Posts
    • 376Thanks
    jumperabv3
    Barclays Blue Rewards Technical Error When Redeeming
    • #1
    • 5th Dec 17, 3:56 AM
    Barclays Blue Rewards Technical Error When Redeeming 5th Dec 17 at 3:56 AM
    When I try to redeem my Barclays Blue Rewards to the account, I get this error:

    6 - Sorry, we're having difficulties with your request. Please call us on 0345 600 2323 (from outside the UK, +44 247 684 2063) and quote error code 6. Lines are open 24 hours a day, every day. To maintain a quality service, we may monitor or record phone calls. Call charges

    Before calling them I just wanted to see if anyone else has the same problem? Other functions work just fine, just not this specific one.
Page 1
    • Shakin Steve
    • By Shakin Steve 5th Dec 17, 6:43 AM
    • 1,138 Posts
    • 847 Thanks
    Shakin Steve
    • #2
    • 5th Dec 17, 6:43 AM
    • #2
    • 5th Dec 17, 6:43 AM
    No problems here, I redeem my £13 every month and it transferred as normal yesterday.
    I came into this world with nothing and I've got most of it left.
    • Mchambers
    • By Mchambers 5th Dec 17, 7:13 AM
    • 507 Posts
    • 154 Thanks
    Mchambers
    • #3
    • 5th Dec 17, 7:13 AM
    • #3
    • 5th Dec 17, 7:13 AM
    Moan, complain and ask for compensation.
    • jumperabv3
    • By jumperabv3 5th Dec 17, 7:39 AM
    • 879 Posts
    • 376 Thanks
    jumperabv3
    • #4
    • 5th Dec 17, 7:39 AM
    • #4
    • 5th Dec 17, 7:39 AM
    No problems here, I redeem my £13 every month and it transferred as normal yesterday.
    Originally posted by Shakin Steve
    Firstly, can I ask how do you get £13 instead of £7 ? And you probably asked for it on time before the glitch started.

    I've just called them ... their online team said they do have a glitch with this at the moment and Barclays customers cannot redeem it yet ... if you're in a rush for this peanuts money - according to them "you can go the branch" (great weather outside).

    They don't have a timeframe when this will be fixed but that's all the info I could get.
    • charlieboycat
    • By charlieboycat 5th Dec 17, 11:44 AM
    • 337 Posts
    • 109 Thanks
    charlieboycat
    • #5
    • 5th Dec 17, 11:44 AM
    • #5
    • 5th Dec 17, 11:44 AM
    Before calling them I just wanted to see if anyone else has the same problem? Other functions work just fine, just not this specific one.
    Originally posted by jumperabv3
    I have the same problem - with 4 different browsers across 3 different devices on two different account holders. Barclays' online "chat" this morning eventually confirmed that it is a known systems issue and is being investigated.
    • Mchambers
    • By Mchambers 5th Dec 17, 1:03 PM
    • 507 Posts
    • 154 Thanks
    Mchambers
    • #6
    • 5th Dec 17, 1:03 PM
    • #6
    • 5th Dec 17, 1:03 PM
    Worked fine for me. Shame as I was hoping to complain and get some easy money.
    • jumperabv3
    • By jumperabv3 5th Dec 17, 1:06 PM
    • 879 Posts
    • 376 Thanks
    jumperabv3
    • #7
    • 5th Dec 17, 1:06 PM
    • #7
    • 5th Dec 17, 1:06 PM
    Worked fine for me. Shame as I was hoping to complain and get some easy money.
    Originally posted by Mchambers
    It worked fine for you yesterday but not today, correct?
    I just gave it another attempt - didn't work.

    And how can I complain to the bank about it? Can I really get compensated with a few quid for this?
    • Mchambers
    • By Mchambers 5th Dec 17, 2:29 PM
    • 507 Posts
    • 154 Thanks
    Mchambers
    • #8
    • 5th Dec 17, 2:29 PM
    • #8
    • 5th Dec 17, 2:29 PM
    It worked fine for you yesterday but not today, correct?
    I just gave it another attempt - didn't work.

    And how can I complain to the bank about it? Can I really get compensated with a few quid for this?
    Originally posted by jumperabv3
    I used it today without any probs. I did not try yesterday.

    For complaint. Phone Barclays and tell them you want to raise a complaint. They will ask some questions. They will investigate. If when they come back to you, they should offer you something.
    • Shakin Steve
    • By Shakin Steve 5th Dec 17, 3:12 PM
    • 1,138 Posts
    • 847 Thanks
    Shakin Steve
    • #9
    • 5th Dec 17, 3:12 PM
    • #9
    • 5th Dec 17, 3:12 PM
    Firstly, can I ask how do you get £13 instead of £7.
    Originally posted by jumperabv3
    The £7 you get, plus £6 for slating every post that Mr McChambers makes




    Or......The £7 you get, plus £5 for having a mortgage with them and £1 for having a barclayloan.
    I came into this world with nothing and I've got most of it left.
    • Zanderman
    • By Zanderman 5th Dec 17, 10:27 PM
    • 1,313 Posts
    • 3,742 Thanks
    Zanderman
    I'm getting the same error for the same task on chrome and on firefox. Not going to bother trying any more browsers yet - will try again in a few days!
    • jumperabv3
    • By jumperabv3 6th Dec 17, 3:24 AM
    • 879 Posts
    • 376 Thanks
    jumperabv3
    I'm getting the same error for the same task on chrome and on firefox. Not going to bother trying any more browsers yet - will try again in a few days!
    Originally posted by Zanderman
    Likewise here, nothing has changed.
    • wannaberichbtch
    • By wannaberichbtch 6th Dec 17, 8:14 AM
    • 316 Posts
    • 164 Thanks
    wannaberichbtch
    I helped a relative who encountered this problem about 10 days ago, and rang Barclays. The upshot was a 45 minute phone call which ascertained that telephone banking cannot release the reward, and neither can the branch.


    Deleting cookies and using a different browser was suggested but does not work.


    The only way to release the funds is to opt out of blue rewards. The funds then immediately appear in your current account. You can then presumably opt back in if you wish.
    • Mchambers
    • By Mchambers 6th Dec 17, 9:11 AM
    • 507 Posts
    • 154 Thanks
    Mchambers
    Moan and complain; especially if you are having to spend a long time (including making phone calls) to get this sorted.

    I did this a few weeks ago with Kaspersky and the Go To bank gave me £50 compensation.
    • Chalkius
    • By Chalkius 6th Dec 17, 1:12 PM
    • 100 Posts
    • 51 Thanks
    Chalkius
    Ignore Mchambers, he's a money grubbing twit who complains about minor issues to scrounge money from the bank.

    You wouldn't likely get anything from this complaint unless you could show that not being able to redeem this blue rewards money has caused you real problems.
    • Giammy85
    • By Giammy85 12th Dec 17, 12:09 AM
    • 7 Posts
    • 0 Thanks
    Giammy85
    Same problem here, the issue has been ongoing for long!
    • Mchambers
    • By Mchambers 12th Dec 17, 8:57 AM
    • 507 Posts
    • 154 Thanks
    Mchambers
    Complain, moan and ask for compensation.
    • agrinnall
    • By agrinnall 12th Dec 17, 12:51 PM
    • 18,761 Posts
    • 14,469 Thanks
    agrinnall
    ...plus £6 for slating every post that Mr McChambers makes
    Originally posted by Shakin Steve
    They must owe me a fortune then
    • fabsaver
    • By fabsaver 12th Dec 17, 1:05 PM
    • 842 Posts
    • 1,345 Thanks
    fabsaver
    I was having the same issue using Chrome. Contacting CS via messaging and phone proved useless. Deleting cookies etc did not work.

    I managed to successfully redeem my rewards using the Barclays app on my phone.
    • Nicholas
    • By Nicholas 13th Dec 17, 8:16 PM
    • 467 Posts
    • 75 Thanks
    Nicholas
    I was also having trouble redeeming my blue rewards, been getting the error message mentioned in the OP for days now.

    Just tried again a few minutes ago and managed to redeem rewards on two accounts.
    • ceredigion
    • By ceredigion 13th Dec 17, 9:03 PM
    • 2,419 Posts
    • 3,022 Thanks
    ceredigion
    Complain, moan and ask for compensation.
    Originally posted by Mchambers
    To quote my late mother, You are like a long playing record.
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