Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@.

Search
  • FIRST POST
    • Tom De Covetes
    • By Tom De Covetes 4th Dec 17, 7:05 PM
    • 1Posts
    • 0Thanks
    Tom De Covetes
    A little bit here and a little bit there makes Amazon their Millions Beware of Amazon
    • #1
    • 4th Dec 17, 7:05 PM
    A little bit here and a little bit there makes Amazon their Millions Beware of Amazon 4th Dec 17 at 7:05 PM
    A little bit here and a little bit there makes Amazon their Millions

    Beware of Amazon offering you a £10.00 discount when you apply for an Amazon Credit Card. I spent an hour going through all the crap to open a card account to save £10.00 on an approx.. £35.00 purchase.
    I was accepted but found my order was unchanged and went through without the Supposed £10.00 discount.
    I couldn’t find a number to call them but with this link.....
    you can enter your number for them to call you back.
    I ran out of time and just gave up on the £10.00.

    The next day I found a £3.99 debit to Amazon from my bank account. I needed to speak to someone. After an hour of searching their site I found a link for a live chat.
    To actually get into a chat use this link .....


    After yet another hour I gave up. See what you think of the chat.

    Chat
    Sound
    You're now connected to Manashree from Amazon.co.uk
    Manashreehank you for contacting Amazon this wonderful morning.
    I am Manashree and I will be helping you with your query today!
    Me:HI CAN YOU TELL ME WHAT THIS CHARGE IS FOR MADE TO MY BANK ACCOUNT 22/11/2017
    CARD PAYMENT TO Amazon Digital Svcs,3.99 GBP, RATE 1.00/GBP ON 20-11-2017
    £3.99
    Manashree:Sure! I will look after this query for you.
    Lets look into your account. Meanwhile, may I know am I chatting to the account owner?
    Me:thank you
    yes i am
    Manashreehank you for information!
    I am trying to get the best work around your query and it is taking a bit long.
    I will be back with you in a bit.
    Mek
    Manashreeo you have another Amazon account under a different email address?
    Me:no
    Manashree:Okay!
    Is the payment card on a joint account or does a family member have access to the credit card?
    Me:could it be my wife??? Maureen Stephenson
    Manashree:If the card is used by your wife, there are possibilities of she using the card for Amzon transaction.
    Me:she thinks not, what was the charge for
    Manashree:I am not able to see any such transaction on your account, I will request you to please check with your wife.
    Melease she is checking now as we speak
    Manashree:Okay!
    Me:no nothing this month
    can you refund the money until you see what the charge is for
    Manashree:may I know the last 4 digits of your card?
    Mene sec
    5285
    Manashreehank you for the information.
    I can see that this card has not been added to your account. So I would request you to kindly add that card to your account.
    So that I can locate the charge at my end.
    I would be happy to stay with you online while you add the card .
    Mek one minute
    Manashree:Sure
    Me:will i loose this chat?
    Manashree:No we will stay connected.,
    Mek
    Manashreeom, as I am able to locate the charge on your account.
    Me:i am sorry How do I get to my registered cards in Amazon
    Manashree:But I am unable to provide you the details, for security reason as the charge is related to another account.
    Me:no, I want to add this card to my account. I need to get to this page
    its not under my account
    Manashreellow ,me a moment
    Me:OK i HAVE ADDED THE CARD NOW
    Manashree:OKy!
    Is there anything else I can help you with?
    Me:SORRY WHERE ARE WE UPTO?
    are you going to credit my account
    Manashreehe amount has been charged for anoyher account,
    Me:sorry please clarify
    Manashree:I cannot provide you the information due to security reson
    Sure!
    Me:sorry please answer has my account been credited with the £3.99
    Manashreeom, as you told you got charged forAmazon Digital Svcs,3.99 GBP, RATE 1.00/GBP ON 20-11-2017 £3.99.
    However I can see the card is used for some other amazon account.
    We cannot give the details of that account, due to security reasons.
    I will request you check with your family or friends who used your card
    Me:for the reasons that this is as I believe to be fraudulent. We have not used this card at all for an Amazon purchase at this time. I need to know are you going to credit my account for the £3.99. Yes or no please
    Manashreeom, I am able to locate this charge on your card.
    But it is charged from other Amazon account
    Mei I take this to be no. It is a very easy thing to answer yes or no
    As you are having difficulty please put me in contact with your supervisor
    Manashree:Let me check
    Me:excuse the typo Di should read do
    Manashree:if i have that option for you
    A Customer Service Associate will be with you in a moment.


    THEY NEVER CAME BACK TO ME
    speak to someone. After an hour of searching their site I found a link for a live chat.
    To actually get into a chat use this link...

    After yet another hour I gave up. See what you think of the chat.

    Chat
    Sound
    You're now connected to Manashree from Amazon.co.uk
    Manashreehank you for contacting Amazon this wonderful morning.
    I am Manashree and I will be helping you with your query today!
    Me:HI CAN YOU TELL ME WHAT THIS CHARGE IS FOR MADE TO MY BANK ACCOUNT 22/11/2017
    CARD PAYMENT TO Amazon Digital Svcs,3.99 GBP, RATE 1.00/GBP ON 20-11-2017
    £3.99
    Manashree:Sure! I will look after this query for you.
    Lets look into your account. Meanwhile, may I know am I chatting to the account owner?
    Me:thank you
    yes i am
    Manashreehank you for information!
    I am trying to get the best work around your query and it is taking a bit long.
    I will be back with you in a bit.
    Mek
    Manashreeo you have another Amazon account under a different email address?
    Me:no
    Manashree:Okay!
    Is the payment card on a joint account or does a family member have access to the credit card?
    Me:could it be my wife??? Maureen Stephenson
    Manashree:If the card is used by your wife, there are possibilities of she using the card for Amzon transaction.
    Me:she thinks not, what was the charge for
    Manashree:I am not able to see any such transaction on your account, I will request you to please check with your wife.
    Melease she is checking now as we speak
    Manashree:Okay!
    Me:no nothing this month
    can you refund the money until you see what the charge is for
    Manashree:may I know the last 4 digits of your card?
    Mene sec
    5285
    Manashreehank you for the information.
    I can see that this card has not been added to your account. So I would request you to kindly add that card to your account.
    So that I can locate the charge at my end.
    I would be happy to stay with you online while you add the card .
    Mek one minute
    Manashree:Sure
    Me:will i loose this chat?
    Manashree:No we will stay connected.,
    Mek
    Manashreeom, as I am able to locate the charge on your account.
    Me:i am sorry How do I get to my registered cards in Amazon
    Manashree:But I am unable to provide you the details, for security reason as the charge is related to another account.
    Me:no, I want to add this card to my account. I need to get to this page
    its not under my account
    Manashreellow ,me a moment
    Me:OK i HAVE ADDED THE CARD NOW
    Manashree:OKy!
    Is there anything else I can help you with?
    Me:SORRY WHERE ARE WE UPTO?
    are you going to credit my account
    Manashreehe amount has been charged for anoyher account,
    Me:sorry please clarify
    Manashree:I cannot provide you the information due to security reson
    Sure!
    Me:sorry please answer has my account been credited with the £3.99
    Manashreeom, as you told you got charged forAmazon Digital Svcs,3.99 GBP, RATE 1.00/GBP ON 20-11-2017 £3.99.
    However I can see the card is used for some other amazon account.
    We cannot give the details of that account, due to security reasons.
    I will request you check with your family or friends who used your card
    Me:for the reasons that this is as I believe to be fraudulent. We have not used this card at all for an Amazon purchase at this time. I need to know are you going to credit my account for the £3.99. Yes or no please
    Manashreeom, I am able to locate this charge on your card.
    But it is charged from other Amazon account
    Mei I take this to be no. It is a very easy thing to answer yes or no
    As you are having difficulty please put me in contact with your supervisor
    Manashree:Let me check
    Me:excuse the typo Di should read do
    Manashree:if i have that option for you
    A Customer Service Associate will be with you in a moment.
    They never came back to me
Page 1
    • Roger1
    • By Roger1 5th Dec 17, 12:35 PM
    • 1,308 Posts
    • 580 Thanks
    Roger1
    • #2
    • 5th Dec 17, 12:35 PM
    • #2
    • 5th Dec 17, 12:35 PM
    It's really pointless to do a C+V of your private conversation, post it here and expect others to read it.

    I tried but gave up. But I know your wife's name and various other bits and pieces. IMO you should at least delete confidential information.
    • bugslet
    • By bugslet 5th Dec 17, 1:16 PM
    • 5,751 Posts
    • 28,182 Thanks
    bugslet
    • #3
    • 5th Dec 17, 1:16 PM
    • #3
    • 5th Dec 17, 1:16 PM
    Roger1, I was wondering if there was a prize for anyone that got to the end!
    • JJ Egan
    • By JJ Egan 5th Dec 17, 2:31 PM
    • 9,941 Posts
    • 4,094 Thanks
    JJ Egan
    • #4
    • 5th Dec 17, 2:31 PM
    • #4
    • 5th Dec 17, 2:31 PM
    Roger1, I was wondering if there was a prize for anyone that got to the end!
    Originally posted by bugslet

    Better than counting sheep .
    Sadly i woke up as the Amazon drivers ringing the bell .
    • Xbigman
    • By Xbigman 6th Dec 17, 5:26 AM
    • 2,952 Posts
    • 1,209 Thanks
    Xbigman
    • #5
    • 6th Dec 17, 5:26 AM
    • #5
    • 6th Dec 17, 5:26 AM
    Can't you just look under 'orders' and see what the charge is for?




    Darren
    Xbigman's guide to a happy life.

    Eat properly
    Sleep properly
    Save some money
    • photome
    • By photome 6th Dec 17, 6:17 AM
    • 12,817 Posts
    • 8,296 Thanks
    photome
    • #6
    • 6th Dec 17, 6:17 AM
    • #6
    • 6th Dec 17, 6:17 AM
    Roger1, I was wondering if there was a prize for anyone that got to the end!
    Originally posted by bugslet
    I wont be claiming it
    • LadyDee
    • By LadyDee 6th Dec 17, 9:36 AM
    • 2,559 Posts
    • 2,654 Thanks
    LadyDee
    • #7
    • 6th Dec 17, 9:36 AM
    • #7
    • 6th Dec 17, 9:36 AM
    And all those wretched moving things - makes my eyes glaze over. That alone prevents me from getting past the introduction.
    • rach_k
    • By rach_k 6th Dec 17, 9:46 AM
    • 1,057 Posts
    • 1,825 Thanks
    rach_k
    • #8
    • 6th Dec 17, 9:46 AM
    • #8
    • 6th Dec 17, 9:46 AM
    The chat looks fine to me, apart from the random blocks of CAPS!

    It seems pretty clear to me that either somebody else has used your card (so get people who you allow to use your card to check) or your card has been used fraudulently, neither of which is Amazon's fault. If you are 100% sure that nobody has used your card with permission, why don't you contact your bank? When asking your family to check their accounts, they are probably looking for a digital item like Kindle books (very easy to buy through the app and forget about it), or something like an Amazon video.
    • takman
    • By takman 6th Dec 17, 3:22 PM
    • 2,883 Posts
    • 2,402 Thanks
    takman
    • #9
    • 6th Dec 17, 3:22 PM
    • #9
    • 6th Dec 17, 3:22 PM
    You have given away quite abit of personal information in that chat and the charge doesn't seem to be the fault of Amazon considering your card has been used on another account.

    But using that information someone could easily contact you pretending to be from Amazon and requesting your card details so they can "refund" you.
    • camelot1971
    • By camelot1971 6th Dec 17, 9:05 PM
    • 549 Posts
    • 859 Thanks
    camelot1971
    I found it nice and easy to open an Amazon credit card account - the card is provided by Newday, I could use the card instantly on Amazon and the £10 gift card was credited to my account immediately.

    Other peoples mileage may vary, of course.
    • forgotmyname
    • By forgotmyname 7th Dec 17, 9:32 AM
    • 26,204 Posts
    • 10,460 Thanks
    forgotmyname
    I was curious as to why we need to beware signing up for the Amazon credit card.

    Seems that was working but you didnt complete it or maybe got declined?

    I was tempted to apply this morning, £10 off my £70 item. I dont want another CC though. So didnt bother with it.

    Bought an echo recently? That will sign you up for a £3.99 a month part of unlimited music.
    Punctuation, Spelling and Grammar will be used sparingly. Due to rising costs of inflation.

    My contribution to MSE. Other contributions will only be used if they cost me nothing.

    Due to me being a tight git.
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

4,986Posts Today

10,224Users online

Martin's Twitter