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  • FIRST POST
    • Tucker65
    • By Tucker65 4th Dec 17, 5:00 PM
    • 18Posts
    • 3Thanks
    Tucker65
    Euro Car Parks PCN
    • #1
    • 4th Dec 17, 5:00 PM
    Euro Car Parks PCN 4th Dec 17 at 5:00 PM
    Hello!

    We recently parked in a Euro Car Parks (ECP) when on an emergency visit to the dentist after our 6-year-old smashed his front teeth in a fall at school.

    When we got to the car park we put £3 into the parking ticket machine and it did not issue a ticket, it also didn’t give us the £3 back. As we were in a hurry and a little desperate, we tried using a card payment to buy the ticket which also would not work, we tried another machine to no avail, so we took a picture of the machine and headed to the dentist for the appointment, figuring "Well they have our money, so they can hardly try to charge us for not paying"

    Naive, I know. But by rights we did pay, in fact we over paid.

    So today we've received the PCN trying to invoice us for £100 which is laughable, but I don't know if I should appeal or ignore, in my eyes I've (over) paid for my stay on their car park and it's not my fault their machines aren’t being maintained properly or had a fault coinciding with our visit.
Page 1
    • Redx
    • By Redx 4th Dec 17, 5:09 PM
    • 16,895 Posts
    • 20,995 Thanks
    Redx
    • #2
    • 4th Dec 17, 5:09 PM
    • #2
    • 4th Dec 17, 5:09 PM
    do not ignore

    read the NEWBIES sticky thread and appeal using the blue text appeal template "as is"
    Newbies !!
    Private Parking ticket? check the 2 sticky threads by coupon-mad and crabman in the Parking Tickets, Fines & Parking Board forum for the latest advice or maybe try pepipoo or C.A.G. or legal beagles forums if you need legal advice as well because this parking forum is not about debt collectors or legal matters per se
    • Tucker65
    • By Tucker65 4th Dec 17, 5:28 PM
    • 18 Posts
    • 3 Thanks
    Tucker65
    • #3
    • 4th Dec 17, 5:28 PM
    • #3
    • 4th Dec 17, 5:28 PM
    Would you not include the fact the machines were not working? Signage was legible but I'm guessing this is a standard response for a POPLA code?
    • Redx
    • By Redx 4th Dec 17, 5:44 PM
    • 16,895 Posts
    • 20,995 Thanks
    Redx
    • #4
    • 4th Dec 17, 5:44 PM
    • #4
    • 4th Dec 17, 5:44 PM
    as long as the driver is not divulged you can add a paragraph stating that

    THE DRIVER HAS INDICATED THE MACHINES WERE FAULTY ON THE DAY AND ALTHOUGH THE CORRECT MONEY WAS PAID TO PARK , NO RECEIPT WAS GIVEN

    or something like that

    you are no expert on signage and over 90% of the signage in the UK fails the relevant CoP and/or consumer laws etc

    you have no idea if advertising consent or planning permission for the signage and cameras is in place either

    query everything , accept nothing
    Newbies !!
    Private Parking ticket? check the 2 sticky threads by coupon-mad and crabman in the Parking Tickets, Fines & Parking Board forum for the latest advice or maybe try pepipoo or C.A.G. or legal beagles forums if you need legal advice as well because this parking forum is not about debt collectors or legal matters per se
    • Tucker65
    • By Tucker65 4th Dec 17, 6:15 PM
    • 18 Posts
    • 3 Thanks
    Tucker65
    • #5
    • 4th Dec 17, 6:15 PM
    • #5
    • 4th Dec 17, 6:15 PM
    Thanks,

    Will persue this all the way I think. They shouldn't try to invoice me when their machines took my money then literally wouldn't let me pay again.
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