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  • FIRST POST
    • andymorrell01
    • By andymorrell01 4th Dec 17, 3:11 PM
    • 3Posts
    • 0Thanks
    andymorrell01
    Fitbit issues
    • #1
    • 4th Dec 17, 3:11 PM
    Fitbit issues 4th Dec 17 at 3:11 PM
    Hi All,
    Not sure Im in the right place as new to this, but..
    Having issues with Fitbit!! Bought a Surge in Feb 2015, 1st watch malfunctioned after 9 months so they sent replacement . The new watch then broke (strap near watch), after 10 months had another replacement. Now my 3rd watch has done the same,after 9 months again. Contacted Fitbit but they say that seeing over 2 years from original purchase it now cannot do anything!! Surely each watch should be covered?? They offered 25% off another product but I felt after 3 watches breaking they are not fit for purpose. (not 1 watch lasted 10 months). I would try the new Ionic but they say the 25% doesn't apply to that?? Anybody suggest anything more I can do?

    Thanks
    Andy
Page 1
    • Moneyineptitude
    • By Moneyineptitude 4th Dec 17, 3:33 PM
    • 18,889 Posts
    • 10,114 Thanks
    Moneyineptitude
    • #2
    • 4th Dec 17, 3:33 PM
    • #2
    • 4th Dec 17, 3:33 PM
    Surely each watch should be covered??
    Originally posted by andymorrell01
    No. It's now as if you've had the original watch almost three years. If every replacement watch was "covered" by the original warranty, you'd effectively have an ever-lasting guarantee.

    You now only have the option of either accepting the (generous) offer of 25% off a new watch or look for a similar product elsewhere.
    • andymorrell01
    • By andymorrell01 4th Dec 17, 6:21 PM
    • 3 Posts
    • 0 Thanks
    andymorrell01
    • #3
    • 4th Dec 17, 6:21 PM
    • #3
    • 4th Dec 17, 6:21 PM
    I get that, and thanks for reply but if it breaks and the replaced ones break too, think they should last a year at least?
    % off new model doesn't work on one i want so have to start looking about!
    • Moneyineptitude
    • By Moneyineptitude 4th Dec 17, 7:04 PM
    • 18,889 Posts
    • 10,114 Thanks
    Moneyineptitude
    • #4
    • 4th Dec 17, 7:04 PM
    • #4
    • 4th Dec 17, 7:04 PM
    I get that, and thanks for reply but if it breaks and the replaced ones break too, think they should last a year at least?
    Originally posted by andymorrell01
    All the watches you've had have been replaced, so you've had three years, albeit with several watches.
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