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  • FIRST POST
    • Beenie
    • By Beenie 4th Dec 17, 1:12 PM
    • 1,115Posts
    • 1,205Thanks
    Beenie
    Boots 3-for-2
    • #1
    • 4th Dec 17, 1:12 PM
    Boots 3-for-2 4th Dec 17 at 1:12 PM
    I selected 3 products from the Charles Worthington hair care range, all from the same gondola and the clear 3-for-2 sign. Two were the ultra violet shampoos, and the other was the ultra violet mousse.

    At the till, I was asked for full price on everything. I obviously said this was wrong, and the assistant went with me to the display. She was as puzzled as me; her eventual explanation was that the mousse must be a 'luxury item' which isn't covered in the offer.

    We went back to the till and I said that I would take the shampoo only in that case. She then rung up the wrong price (£6.99 instead of £5.99) so back we went to the gondola where I pointed out the error. She said a shelf stacker must have put the wrong labels on, but as a gesture of goodwill she would let me have the shampoo at the shelf price instead of the 'correct price'.

    No wonder they have such long queues at Boots if this is the standard of salesmanship used.
Page 1
    • 166million
    • By 166million 4th Dec 17, 1:22 PM
    • 1,191 Posts
    • 4,997 Thanks
    166million
    • #2
    • 4th Dec 17, 1:22 PM
    • #2
    • 4th Dec 17, 1:22 PM
    I had a fantastic experience at Boots with the 3 for 2 offer and 1000 points when you spend £50, the lady was helpful and saved my items so i could go back and find other items to take me up to the total I wanted. So perhaps it depends on the branch you go to?
    It was a quiet time when I went so that would have helped
    **Debt Free as of 15:55 on Friday 23rd March 2012**And I am staying that way
    377 166million Sealed Pot Challenge 2018 No. 90: Emergency fund £513.48
    My debt free diary http://http://forums.moneysavingexpert.com/showthread.php?t=3630099
    • Beenie
    • By Beenie 5th Dec 17, 7:41 PM
    • 1,115 Posts
    • 1,205 Thanks
    Beenie
    • #3
    • 5th Dec 17, 7:41 PM
    • #3
    • 5th Dec 17, 7:41 PM
    What are these points? I often spend over £50 because I buy the Eucerin range of day and night creams, and I've never been given points.
    • provista
    • By provista 5th Dec 17, 8:07 PM
    • 160 Posts
    • 140 Thanks
    provista
    • #4
    • 5th Dec 17, 8:07 PM
    • #4
    • 5th Dec 17, 8:07 PM
    Beenie it's a special promotion. Check your local store for the next one
    • stuartJo1989
    • By stuartJo1989 5th Dec 17, 8:19 PM
    • 446 Posts
    • 471 Thanks
    stuartJo1989
    • #5
    • 5th Dec 17, 8:19 PM
    • #5
    • 5th Dec 17, 8:19 PM
    She said a shelf stacker must have put the wrong labels on, but as a gesture of goodwill she would let me have the shampoo at the shelf price instead of the 'correct price'.
    Originally posted by Beenie
    To be fair, they've probably either took on a load of temp staff or have people doing "trial" shifts which mainly involves pricing and stocking the items during Christmas. Many of them will have little to no experience and mistakes will happen.

    Fair play to the cashier for putting the price through at the advertised one. Good customer service right there (they aren't obliged to sell you anything).

    No wonder they have such long queues at Boots if this is the standard of salesmanship used.
    Long queues usually means high popularity and/or a festive period.
    • JulieM
    • By JulieM 5th Dec 17, 9:47 PM
    • 608 Posts
    • 734 Thanks
    JulieM
    • #6
    • 5th Dec 17, 9:47 PM
    • #6
    • 5th Dec 17, 9:47 PM
    What are these points? I often spend over £50 because I buy the Eucerin range of day and night creams, and I've never been given points.
    Originally posted by Beenie
    You have to hand over your Advantage Card with the payment to get the points.
    • 166million
    • By 166million 6th Dec 17, 10:04 AM
    • 1,191 Posts
    • 4,997 Thanks
    166million
    • #7
    • 6th Dec 17, 10:04 AM
    • #7
    • 6th Dec 17, 10:04 AM
    The points offer was only for one day.
    **Debt Free as of 15:55 on Friday 23rd March 2012**And I am staying that way
    377 166million Sealed Pot Challenge 2018 No. 90: Emergency fund £513.48
    My debt free diary http://http://forums.moneysavingexpert.com/showthread.php?t=3630099
    • 166million
    • By 166million 14th Dec 17, 3:06 PM
    • 1,191 Posts
    • 4,997 Thanks
    166million
    • #8
    • 14th Dec 17, 3:06 PM
    • #8
    • 14th Dec 17, 3:06 PM
    Just had a yummy lunch paid for with my points :-)
    **Debt Free as of 15:55 on Friday 23rd March 2012**And I am staying that way
    377 166million Sealed Pot Challenge 2018 No. 90: Emergency fund £513.48
    My debt free diary http://http://forums.moneysavingexpert.com/showthread.php?t=3630099
    • JustAnotherSaver
    • By JustAnotherSaver 14th Dec 17, 5:56 PM
    • 2,840 Posts
    • 460 Thanks
    JustAnotherSaver
    • #9
    • 14th Dec 17, 5:56 PM
    • #9
    • 14th Dec 17, 5:56 PM
    I was doing a bit of Xmas shopping online.

    Loaded up the basket & then put another item in 'for free'. Except it wasn't.

    Upon looking further it seems they offer different 3for2 deals so i had a couple items from one range and a couple items from another range.

    Annoying but oh well.

    • Newly retired
    • By Newly retired 20th Dec 17, 9:25 AM
    • 2,326 Posts
    • 2,699 Thanks
    Newly retired
    My experience with 3 for 2 in Boots was great.
    I actually bought four items, from more than one range. Three cost £10 and one cost £6. Instead of giving me the cheapest one free, she gave me a £10 item free.
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