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  • FIRST POST
    • gussie
    • By gussie 4th Dec 17, 12:14 PM
    • 59Posts
    • 42Thanks
    gussie
    BT prices are increasing ... for those not on introductory or promotional deals
    • #1
    • 4th Dec 17, 12:14 PM
    BT prices are increasing ... for those not on introductory or promotional deals 4th Dec 17 at 12:14 PM
    MSE states in various places that BT "prices are increasing from 7 January for those not on introductory or promotional deals"

    Is this true or not ?

    I took the 12month Broadband - Unlimited BT Infinity 1 promo offer in June and they are adamant I have to pay an extra £2.50 for the remaining 7 months.

    If it is not true then MSE, PLEASE CORRECT YOUR MISTAKE!
    If it is true then who are these mythical BT customers who wont have to pay the increase ?
    Last edited by gussie; 04-12-2017 at 12:17 PM.
Page 1
    • Colin_Maybe
    • By Colin_Maybe 4th Dec 17, 12:24 PM
    • 1,381 Posts
    • 589 Thanks
    Colin_Maybe
    • #2
    • 4th Dec 17, 12:24 PM
    • #2
    • 4th Dec 17, 12:24 PM
    https://www.moneysavingexpert.com/news/broadband/2017/11/bt-to-hike-prices-in-january-

    If you're on a promo or introductory deal your monthly price won't go up – but if you haggled, it might

    BT has confirmed that customers on introductory or promotional broadband deals won't see their monthly broadband prices go up during their fixed deal, but they will still be warned their prices will rise after the end of their minimum contract.

    If you receive one of these warnings you will be able to leave your contract penalty-free, but the chances are you're already on a decent deal.
    MSE accepts your unreserved apology
    • gussie
    • By gussie 4th Dec 17, 12:34 PM
    • 59 Posts
    • 42 Thanks
    gussie
    • #3
    • 4th Dec 17, 12:34 PM
    • #3
    • 4th Dec 17, 12:34 PM
    BT are telling me that I have to pay an extra £2.50 per month from January 7th 2018 that is a whole 7 months BEFORE my 12 month promo/inroductory deal ends.

    This is at odds with the MSE statement.
    • bristolleedsfan
    • By bristolleedsfan 4th Dec 17, 12:46 PM
    • 7,474 Posts
    • 9,623 Thanks
    bristolleedsfan
    • #4
    • 4th Dec 17, 12:46 PM
    BT - 2.50 A Month Increase From 7th January
    • #4
    • 4th Dec 17, 12:46 PM
    I took out `12 month contact in May --Having had both 200.00 Reward Card from BT and 80.00 Quidco, I am very happy with BT actions as I am now off to Sky non fibre for 70.00 Quidco and 50.00 Reward Card from Sky.


    Hello,

    We're writing to tell you that the price you pay for your BT services will be changing from 7 January 2018. We've put the changes in a simple table below for you.

    We've been making improvements to your BT services to offer you more than ever before, and you can see more about these below. We're not stopping there, we've got some exciting new developments in the pipeline for 2018.



    Act now to keep your broadband price the same Keep paying the same price as you are now for your broadband, even after the changes in January. All you need to do is renew your contract with us. Just log in now with your BT ID or Account Number.
    • JJ Egan
    • By JJ Egan 4th Dec 17, 1:06 PM
    • 9,943 Posts
    • 4,094 Thanks
    JJ Egan
    • #5
    • 4th Dec 17, 1:06 PM
    • #5
    • 4th Dec 17, 1:06 PM
    I find the information posted odd.
    As MSE clearly state .
    BT have said .
    <<BT has confirmed that customers on introductory or promotional broadband deals won't see their monthly broadband prices go up during their fixed deal, but they will still be warned their prices will rise after the end of their minimum contract.
    If you receive one of these warnings you will be able to leave your contract penalty-free, but the chances are you're already on a decent deal.
    • gussie
    • By gussie 4th Dec 17, 1:15 PM
    • 59 Posts
    • 42 Thanks
    gussie
    • #6
    • 4th Dec 17, 1:15 PM
    • #6
    • 4th Dec 17, 1:15 PM
    The only source stating that "customers on introductory or promotional broadband deals won't see their monthly broadband prices go up during their fixed deal" is MSE !

    Everyone on the net is quoting MSE BUT all the BT folks I've spoken to (several phone calls) are denying this and stating that EVERYONE will have to pay extra !

    So who is telling the truth?
    Last edited by gussie; 04-12-2017 at 1:35 PM.
    • JJ Egan
    • By JJ Egan 4th Dec 17, 1:37 PM
    • 9,943 Posts
    • 4,094 Thanks
    JJ Egan
    • #7
    • 4th Dec 17, 1:37 PM
    • #7
    • 4th Dec 17, 1:37 PM
    You should contact MSE .
    • gussie
    • By gussie 4th Dec 17, 2:01 PM
    • 59 Posts
    • 42 Thanks
    gussie
    • #8
    • 4th Dec 17, 2:01 PM
    • #8
    • 4th Dec 17, 2:01 PM
    Done, sent a complaint to the MSE team.
    • Quentin
    • By Quentin 4th Dec 17, 3:40 PM
    • 33,486 Posts
    • 17,366 Thanks
    Quentin
    • #9
    • 4th Dec 17, 3:40 PM
    • #9
    • 4th Dec 17, 3:40 PM
    MSE look to have made an error!


    But isn't it to your advantage that you can get out now? (BT ts + cs that you agreed when taking out the deal override anything you read on a forum)
    • gussie
    • By gussie 4th Dec 17, 4:44 PM
    • 59 Posts
    • 42 Thanks
    gussie
    False expectations are being set by MSE because they haven't bothered to correct their error - very sloppy ! No excuses !

    For me, I got a good deal back in June with BT and the service is OK. Annoyed that I have to pay extra for the remaining 7 months of my promo deal. I will pay up and then move on next June.

    If I accept their 18 month lock-in deal today, then I deny myself any cashback deal/promo offer from another ISP in 7 months time AND I leave myself open for yet another inevitable BT price increase at any time. There is of course the remote possibility that BT might offer a good retention deal in June, but I doubt it.
    • boatman
    • By boatman 4th Dec 17, 9:27 PM
    • 3,535 Posts
    • 2,492 Thanks
    boatman
    MSE states in various places that BT "prices are increasing from 7 January for those not on introductory or promotional deals"

    Is this true or not ?

    I took the 12month Broadband - Unlimited BT Infinity 1 promo offer in June and they are adamant I have to pay an extra £2.50 for the remaining 7 months.

    If it is not true then MSE, PLEASE CORRECT YOUR MISTAKE!
    If it is true then who are these mythical BT customers who wont have to pay the increase ?
    Originally posted by gussie
    I took out a BT deal in October and they have said my price is not changing(a few call prices are but not broadband), so something is not right with the email they sent you. I would have a chat using the chat request at the bottom of this link

    This is what I was sent:

    If you've got other services that aren't showing here, don't worry. It means those prices aren't changing.

    Standard prices for calls that aren't included in your Calling Plan are increasing on 7 January 2018 as follows:

    • Calls to UK landlines and the Access Charge for calls to Service Numbers will go from 12p to 13p a minute • Calls to mobiles from your landline are going up from 16p to 17p a minute. (But if you have the Unlimited Anytime Calls plan, you'll pay half price with a change from 8p to 8.5p a minute) • International calls from your landline are increasing from 46p to 50p for countries in Band A, 76p to 80p for Band B and 136p to 140p for Band C. Visit bt.com/international for more information • The set-up fee for calls will go from 21p to 22p per call.
    • gussie
    • By gussie 5th Dec 17, 10:02 AM
    • 59 Posts
    • 42 Thanks
    gussie
    I've phoned BT three times - each they deny the MSE statement!

    Other BT customers who have taken out a promo offer have posted on this forum. on the BT Community forums and the HDUK forums that they too have had to pay the increase.

    I repeat - the only source of this statement is MSE - it does NOT appear on any BT website !!

    MSE have so far failed to confirm their statement to me!

    You have been very lucky!

    Something very fishy & stinky going on here!
    Last edited by gussie; 05-12-2017 at 10:05 AM. Reason: typo
    • jem16
    • By jem16 5th Dec 17, 10:09 AM
    • 18,584 Posts
    • 11,403 Thanks
    jem16
    I've phoned BT three times - each they deny the MSE statement!

    Other BT customers who have taken out a promo offer have posted on this forum. on the BT Community forums and the HDUK forums that they too have had to pay the increase.
    Originally posted by gussie
    I’ve posted on the BT Community forums and even had one of the mods contact me.

    I renewed my BB deal in early October and received an email to say only my Anytime calls package was going up. It was a little confusing as it also told me to click Act Now to prevent my BB going up. Clicking that link showed that what I was paying now would be what I would be paying in January.

    I have since chatted to BT Retentions who have confirmed no BB increase , both rep and her manager. Online chat said the same. I was told it was because I had just renewed in October.

    The only person to tell me it was going up was the BT Community moderator who phoned me.

    With 3 people telling me it won’t go up along with one screenshot I will be complaining if it does.
    • Quentin
    • By Quentin 5th Dec 17, 10:13 AM
    • 33,486 Posts
    • 17,366 Thanks
    Quentin
    Other BT customers who have taken out a promo offer have posted on this forum. on the BT Community forums and the HDUK forums that they too have had to pay the increase.......
    Originally posted by gussie
    No


    They are mistaken


    The whole point is that no-one has to pay the increase.
    Thanks to the price increase coming next year, everyone can now get out of the contract scot free and take another one elsewhere as a new customer and get all the deals (cashback/reduced cost for 12/18 months etc) only offered to new customers!
    • boatman
    • By boatman 5th Dec 17, 10:29 AM
    • 3,535 Posts
    • 2,492 Thanks
    boatman
    No


    They are mistaken


    The whole point is that no-one has to pay the increase.
    Thanks to the price increase coming next year, everyone can now get out of the contract scot free and take another one elsewhere as a new customer and get all the deals (cashback/reduced cost for 12/18 months etc) only offered to new customers!
    Originally posted by Quentin
    This is what I was sent on the 28th November:

    Hello,

    We're writing to tell you that the price of your calls will be changing from 7 January 2018. We've put the changes in a simple table below for you.

    We've been making improvements to your BT services to offer you more than ever before. We're not stopping there, we've got some exciting new developments in the pipeline for 2018.

    You don't need to do anything but if you want to change something, please give us a call. If you want to leave and you're within your minimum contract term, you'll need to call us within 30 days of receiving this email to avoid paying a charge for leaving early. You'll need to give us 30 days' notice to leave (or 14 days if you're switching to a new provider). We won't charge you for any increase in price during that time.



    See how your prices are changing



    If you've got other services that aren't showing here, don't worry. It means those prices aren't changing.

    Standard prices for calls that aren't included in your Calling Plan are increasing on 7 January 2018 as follows:

    • Calls to UK landlines and the Access Charge for calls to Service Numbers will go from 12p to 13p a minute • Calls to mobiles from your landline are going up from 16p to 17p a minute. (But if you have the Unlimited Anytime Calls plan, you'll pay half price with a change from 8p to 8.5p a minute) • International calls from your landline are increasing from 46p to 50p for countries in Band A, 76p to 80p for Band B and 136p to 140p for Band C. Visit bt.com/international for more information • The set-up fee for calls will go from 21p to 22p per call.


    No where does it say I will be paying more for my broadband. I was connected in October 2017.
    Last edited by boatman; 05-12-2017 at 10:30 AM. Reason: ii
    • gussie
    • By gussie 5th Dec 17, 11:00 AM
    • 59 Posts
    • 42 Thanks
    gussie
    No


    They are mistaken


    The whole point is that no-one has to pay the increase.
    Thanks to the price increase coming next year, everyone can now get out of the contract scot free and take another one elsewhere as a new customer and get all the deals (cashback/reduced cost for 12/18 months etc) only offered to new customers!
    Originally posted by Quentin
    OK let me clarify ...

    Of course nobody HAS to pay the increase - they can leave and go elsewhere.

    I am querying the statement put out by MSE that "If you're on a promo or introductory deal your monthly price won't go up"

    I want to stay with BT at my promo price until the end of my 12 months promo deal. If the above statement is correct then I should be able to do so!

    However that statement is denied by BT and the only source is MSE and they have not confirmed it to me - I sent the MSE team an email yesterday.

    If the statement is untrue then MSE should correct it and I will probably decide to pay the extra £2.50 for the remaining 7 months of my promo deal and then consider my options.

    I hope that clarifies my query.

    Until MSE confirms or corrects their statement - any defence of them is subject to further scrutiny.
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