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  • FIRST POST
    • mr_accountant
    • By mr_accountant 4th Dec 17, 10:40 AM
    • 631Posts
    • 158Thanks
    mr_accountant
    Toto energy massive price increase
    • #1
    • 4th Dec 17, 10:40 AM
    Toto energy massive price increase 4th Dec 17 at 10:40 AM
    MoneySavingExpert.com Update 13 December 17:

    Thank you for your posts everyone. We've updated our news story:


    Back to mr_accountant's original post...

    ----

    received email this morning regarding Toto Energy price increase, for me from £954 to £1170, thats £216 increase. im already moving as the customer services is pants (thats being very kind). for everyone else check your prices
    Last edited by MSE Andrea; 13-12-2017 at 12:00 PM.
Page 2
    • Keith666
    • By Keith666 5th Dec 17, 5:16 AM
    • 2 Posts
    • 1 Thanks
    Keith666
    After moving to Toto in June I got a price increase letter yesterday including an eye-watering 47 (yes, forty-seven) percent increase in the unit cost of gas, blamed on "wholesale costs" (I'd like to see how much their wholesale costs have gone up since June). I'm glad I checked here (thanks folks) as it was only then that I looked back and found the 12 month price guarantee. While I agree it's a contradiction in terms as the plan is "variable saver" a clear statement of guaranteed rates until June 2018 was given in the welcome letter, so I've emailed them to ask what the heck is going on.
    Last edited by Keith666; 05-12-2017 at 6:39 AM.
    • Sprince
    • By Sprince 5th Dec 17, 10:30 AM
    • 1 Posts
    • 1 Thanks
    Sprince
    I have only just moved to Toto energy on 22nd Nov. Today, 05Dec, my projected yearly costs are rising from £519 to £690 - an increase of 33%. So much for 'smart energy', 'smart prices' and The Energy saving club. This is so ridiculous after gaining the business as a 'cheap' supplier - I would've been better off staying on my old supplier, even on their standard variable rate. They must be one of the most expensive suppliers now, relying on people not wishing to go through the very painful signing up process again. 90min+ on the phone and still no reply. What a SCAM.
    • Cornish Dave
    • By Cornish Dave 5th Dec 17, 11:54 AM
    • 12 Posts
    • 9 Thanks
    Cornish Dave
    I managed to speak to them on the phone Keith, the guy had no idea what was going on he said it was with senior management. I very much doubt they will reply to your e-mail anytime soon, they are a dreadful company!
    • Hengus
    • By Hengus 5th Dec 17, 12:17 PM
    • 4,659 Posts
    • 2,830 Thanks
    Hengus
    I have only just moved to Toto energy on 22nd Nov. Today, 05Dec, my projected yearly costs are rising from £519 to £690 - an increase of 33%. So much for 'smart energy', 'smart prices' and The Energy saving club. This is so ridiculous after gaining the business as a 'cheap' supplier - I would've been better off staying on my old supplier, even on their standard variable rate. They must be one of the most expensive suppliers now, relying on people not wishing to go through the very painful signing up process again. 90min+ on the phone and still no reply. What a SCAM.
    Originally posted by Sprince
    Hi - welcome to the forum. No doubt you read the contract terms and conditions before going ahead with the switch:

    Price Plans

    Your contract will be for either a fixed plan or a variable price plan.

    A fixed price plan is for a fixed term and fixed rate, more particularly:

    We will not increase the charges you pay under your contract while you are on a fixed contract unless your contract changes in accordance with this contract and in particular clause 15 of this contract (‘Changes to your contract”).

    You may be liable for a cancellation or termination fee if you terminate or switch suppliers before the fixed period has expired.

    A variable contract means one of our variable rate tariffs, more particularly: We may increase the charges you pay under a variable contract by providing you with 30 days’ advance notice. We may outline how charges will increase over the course of a whole year (or smaller period) in advance, thereby providing greater than 30 days notice.

    They seem pretty clear to me but I haven't seen the offer or the Welcome Letter.
    • Cornish Dave
    • By Cornish Dave 5th Dec 17, 12:49 PM
    • 12 Posts
    • 9 Thanks
    Cornish Dave
    Hengus

    Are you a Toto employee you sound like one! Only Toto could call a fixed tariff "Discount Variable Saver". I queried this initially and their employee Jack said the variable bit refers to changing the direct debit if my energy estimate usage was wrong, it was a fixed contract, I still have this reply in my Facebook messages. You seem to state the obvious whereas the agents on Toto's phones have absolutely no idea what is going on. From my limited experience of Toto nothing is clear to me!

    Interestingly now I find I cannot switch through this site as my account shows "switch in progress", good grief I switched last June! I have e-mailed the site, their help area appears to suggest it will be because Toto did not tell them my switch had completed, probably why I never received my cashback! It at the moment looks like I will be using another site to switch. The last time I experienced such dreadful customer service it was a well known telephone company.

    Dave
    • Thomas456456
    • By Thomas456456 5th Dec 17, 1:20 PM
    • 1 Posts
    • 2 Thanks
    Thomas456456
    Price increase by 51.52% for gas
    Avoid TOTO. I have been a customer for 5 days - and had an email/letter this morning from them telling me they are putting my gas price up by 51.5% from January. The electricity will go up too. They lure you in with a good deal, and then after 5 days put the price up. This is dishonest and greedy. Don't get tricked like me, avoid this company, TOTO rip-of energy.
    • Hengus
    • By Hengus 5th Dec 17, 1:48 PM
    • 4,659 Posts
    • 2,830 Thanks
    Hengus
    Avoid TOTO. I have been a customer for 5 days - and had an email/letter this morning from them telling me they are putting my gas price up by 51.5% from January. The electricity will go up too. They lure you in with a good deal, and then after 5 days put the price up. This is dishonest and greedy. Don't get tricked like me, avoid this company, TOTO rip-of energy.
    Originally posted by Thomas456456
    No one is tricking anybody, and I am saying this as a consumer not an energy company employee. If you agreed to switch to a variable tariff, then prices can go up or down depending on market conditions. If there is an increase in tariff price then, according to the terms of their Supply Licence, TOTO has to give you at least 30days notice. You now have to decide whether to stay or switch again.

    The big question is ‘why is the increase so big?’ As the wholesale cost of energy now accounts for less than 40p in every £ that we pay, it follows that if wholesale prices rose by 100% overnight (which hasn’t happened) then your bill would only increase by 20%. There are clearly other factors in play here.
    • Hengus
    • By Hengus 5th Dec 17, 3:02 PM
    • 4,659 Posts
    • 2,830 Thanks
    Hengus
    Hengus

    Are you a Toto employee you sound like one! Only Toto could call a fixed tariff "Discount Variable Saver". I queried this initially and their employee Jack said the variable bit refers to changing the direct debit if my energy estimate usage was wrong, it was a fixed contract, I still have this reply in my Facebook messages. You seem to state the obvious whereas the agents on Toto's phones have absolutely no idea what is going on. From my limited experience of Toto nothing is clear to me!

    Dave
    Originally posted by Cornish Dave
    No I do not work for Toto or any other energy supplier. This may be of interest to you from another comparison website:

    Toto Energy’s TOTO Discount Variable Saver November 2017 tariff is discounted against their standard variable tariff for 12 months beginning on the day Toto Energy starts supplying your energy. There is a cancellation fee of £10 per fuel if you switch away before the end of the discounted period. This is an online-only tariff, which means that you must be prepared to manage your account online. This involves receiving and viewing your bills online, providing meter readings online and carrying out general correspondence online.

    In sum, it is the discount (presumably the %) that is fixed for 12 months not the supplier's standard variable tariff. If the SVT increases, then so will the discounted cost.
    • Cornish Dave
    • By Cornish Dave 5th Dec 17, 3:06 PM
    • 12 Posts
    • 9 Thanks
    Cornish Dave
    Yep agree with you there Hengus and as you say there must be other factors affecting Toto. Can I also give a big 10/10 to MSE, already had a reply from Laura at the forum who has cleared my account so I can switch, but who to is the question? Tonik is the cheapest for me but will I get this hassle again? Laura says Toto did not tell them my switch had been completed that is why it is still outstanding. I guess they need their commision so perhaps I will get my cut after I have moved on from Toto!

    Just noticed your latest post that is not how it was explained to me by their employee, but I am off to pastures new in any event. Interestingly when I changed MSE were calling it a fixed contract, I would not have changed to a variable one to be honest.
    Last edited by Cornish Dave; 05-12-2017 at 3:09 PM.
    • Hengus
    • By Hengus 5th Dec 17, 3:19 PM
    • 4,659 Posts
    • 2,830 Thanks
    Hengus

    Just noticed your latest post that is not how it was explained to me by their employee, but I am off to pastures new in any event. Interestingly when I changed MSE were calling it a fixed contract, I would not have changed to a variable one to be honest.
    Originally posted by Cornish Dave
    Have a look at Toto’s Facebook page and the advert for CS staff. Don’t rule out variable tariffs. Fixed tariffs will give you certainty but not necessarily the lowest price. Over the past 2/3 years, all my electricity contracts have been on variable tariffs with GBEnergy; Iresa; Powershop and now Bulb. Bulb now has nearly 250000 customers and a single variable tariff. Why would they shoot themselves in the foot with a massive rise to their SVT? If this was the case, I would just move on.
    • jrh2254
    • By jrh2254 5th Dec 17, 7:49 PM
    • 31 Posts
    • 9 Thanks
    jrh2254
    I did Dave when I joined in April 17 as I expect several hundred others did at the time as it was one of the top switches recommended by MSE EnergyClub. Whilst it was called a Variable Saver tariff it was clear the price quoted was 'guaranteed' for 12 months. This is clearly stated in the Welcome email pdf attachment sent the day the switch takes effect. In my case it clearly states the Price Guarantee date is 27th April 2018. I am waiting for TOTO to clarify, but as stated previously MSE Energy Club should also be seeking clarity as the confusion reflects badly on their recommendations.
    Originally posted by h1ubs
    Hi,
    I also received my welcome pack in April but I can see that I have a price guarantee date as well:

    Tariff ends on 02 May 2018
    Price guaranteed until 02 May 2018

    I also have early exit fees of £10 per fuel (gas and electric so £20 in total.

    So I assume they cant put up my price until 2nd May?

    Thanks.
    Last edited by jrh2254; 05-12-2017 at 8:01 PM. Reason: read the small print and realised I had made a mistake!
    • jrh2254
    • By jrh2254 5th Dec 17, 8:32 PM
    • 31 Posts
    • 9 Thanks
    jrh2254
    Can a discounted variable contract with a fixed term be changed with 39 days notice?
    Should say 30 days in title
    4. Price Plans
    4.1 Your contract will be for either a fixed plan or a variable price plan.

    4.2 A fixed price plan is for a fixed term and fixed rate, more particularly:

    4.2.1 We will not increase the charges you pay under your contract while you are on a fixed contract unless
    your contract changes in accordance with this contract and in particular clause 15 of this contract
    (‘Changes to your contract”).
    4.2.2 You may be liable for a cancellation or termination fee if you terminate or switch suppliers before the
    fixed period has expired.

    4.3 A variable contract means one of our variable rate tariffs which may also have a fixed term, more
    particularly:
    We may increase the charges you pay under a variable contract by providing you with 30 days’
    advance notice. We may outline how charges will increase over the course of a whole year (or smaller
    period) in advance, thereby providing greater than 30 days notice.

    4.4 If you are on a fixed contract you can cancel your contract during the first 14 days beginning on
    the Commencement Date (“cooling off period”) without incurring a termination fee (see section 17).

    4.5 If you are on a standard variable contract you can cancel at any time without incurring a termination
    fee.

    4.6 If you are on a discounted variable contract with a fixed term you may be liable for a termination fee
    If you terminate or switch suppliers before the end of the fixed period.

    4.7 Details of our tariffs can be found here www.totoenergy.com/gas-electricity

    4.8 If you are on a particular variable contract and we withdraw that particular variable contract from
    new and renewing customers, we may move you onto the cheapest standard variable contract that is
    available at the time by giving no less than 30 days written notice.

    4.9 You may be on a deemed contract where you have entered into an agreement with us for the supply
    of Services by virtue of our Services being supplied to you. Should this situation arise, you will be
    placed on our cheapest available standard variable contract for the type of meter you have
    • h1ubs
    • By h1ubs 5th Dec 17, 9:21 PM
    • 18 Posts
    • 7 Thanks
    h1ubs
    No one is tricking anybody, and I am saying this as a consumer not an energy company employee. If you agreed to switch to a variable tariff, then prices can go up or down depending on market conditions. If there is an increase in tariff price then, according to the terms of their Supply Licence, TOTO has to give you at least 30days notice. You now have to decide whether to stay or switch again.
    Originally posted by Hengus
    I think you are missing the point here by suggesting we've signed up to a variable tariff, so tough ! We signed up to a tariff that was advertised as (and promoted by MSE Energy Club) as having a Guaranteed Price for 12 months and in the welcome pack literature is clearly listed the Guaranteed Price date. Funny that they called it a Variable Saver tariff and no mention of 'Guaranteed Price' or the 'until date' in T&C's. Smacks of changing goalposts. I am hoping for clarification by way of an admin error that my price guarantee will be honoured. We'll see.
    • jackywacky
    • By jackywacky 5th Dec 17, 10:08 PM
    • 56 Posts
    • 4 Thanks
    jackywacky
    I switched to Toto last April all was good until I received a letter a couple of days ago notifying me of some hefty price increases.
    Normally there is a charge if I leave them but they say they will not charge if I notify them by the 2nd January.
    Like others I thought I had a one year fix but now I'm not certain.
    My welcome pack says the tariff ends 29/4/18 and the price is guaranteed until 29/4/18.
    Whatever happens I'm certainly will not be paying the increased charges, the company Bulb have good reviews I think I'll change to them
    Last edited by jackywacky; 05-12-2017 at 10:20 PM.
    • h1ubs
    • By h1ubs 5th Dec 17, 10:55 PM
    • 18 Posts
    • 7 Thanks
    h1ubs
    I'm surprised at the number of disgruntled TOTO customers who thought they were on guaranteed prices and who are just prepared to give in the towel and change supplier to spite TOTO. You will be paying more than the price they guaranteed you !! Early days and no real explanation from them on the 'guarantee' yet. Please stay and fight for your guaranteed price rights .. i.e. complain, escalate, OFGEM etc .. that's the way to save on the rest of this winters fuel costs !
    • Keith666
    • By Keith666 6th Dec 17, 12:36 AM
    • 2 Posts
    • 1 Thanks
    Keith666
    Have to say very fast and efficient response from MSE Laura. Like others I still had "switch in progress" , so no cashback and no ability to switch again. This is because Toto have yet to inform them of completion after almost 6 months. Incompetence or a deliberate ploy to avoid paying the cashback? you decide. The status has now been changed manually by MSE - thanks. I want to get Toto to stick to the price guarantee (yes I hear the arguments that its a variable rate but it's clearly stated on the letter that prices are fixed - very misleading to the customer and should be honoured). I'm not too optimistic though.
    Last edited by Keith666; 06-12-2017 at 12:53 AM.
    • Theta101
    • By Theta101 6th Dec 17, 2:14 AM
    • 77 Posts
    • 11 Thanks
    Theta101
    Price increase of 32%.
    After only 2 months.

    I can switch to fixed cost contract and save £300..
    (Which is what I'll do)
    • Cornish Dave
    • By Cornish Dave 6th Dec 17, 5:35 PM
    • 12 Posts
    • 9 Thanks
    Cornish Dave
    For me the additional issue is their awful customer service, so as they say I need not pay a termination fee I am off! Moving to Breeze who admittedly were a few bob dearer than Tonik but I live in Newcastle where Breeze have their office.
    • jackywacky
    • By jackywacky 6th Dec 17, 6:28 PM
    • 56 Posts
    • 4 Thanks
    jackywacky
    I'm surprised at the number of disgruntled TOTO customers who thought they were on guaranteed prices and who are just prepared to give in the towel and change supplier to spite TOTO. You will be paying more than the price they guaranteed you !! Early days and no real explanation from them on the 'guarantee' yet. Please stay and fight for your guaranteed price rights .. i.e. complain, escalate, OFGEM etc .. that's the way to save on the rest of this winters fuel costs !
    Originally posted by h1ubs

    When I use the Energy Club it says there are 9 companies that I can switch to and save money. Granted the savings are only between £2 and £29 a year it's not much but that's at the moment. If the planned Toto price increase of 24.5% (£256) a year goes ahead then I'll be quids in.
    I'll give it a few more days as I'm still not sure if they can do the increase as my welcome pack definitely says 'Variable Rate' but the price is guaranteed until 29/4/18.
    In that time I won't be holding my breath but I'm hoping Jack the Toto representative will clarify on here or I'm off




    Edit
    Just seen thishttps://www.moneysavingexpert.com/news/energy/2017/12/energy-supplier-toto-energy-to-hike-prices-


    it says...........

    Some customers on its Variable Saver tariff WILL see prices rise. This is a 12-month fixed-term variable tariff - so you're locked into the tariff for a year with £10/fuel exit fees, but the rates CAN change over that period. MoneySavers who are on this tariff have received letters telling them their rate will increase, so we know it's affected.


    Looks like I’m on my way!

    Last edited by jackywacky; 06-12-2017 at 6:43 PM.
    • jammeister
    • By jammeister 6th Dec 17, 6:54 PM
    • 6 Posts
    • 6 Thanks
    jammeister
    Manual Status Change by MSE
    Dear Keith 666 :

    I have the same problem [ Like others I still have"switch in progress" , so no cashback and no ability to switch again ]

    Can you please tell me how do you contact Laura at MSE to get her to manually change the status ?
    Phone ? Email ? If so what email address ?

    Grateful your advice.
    Thanks
    Jammeister
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