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  • FIRST POST
    • becki.cole92
    • By becki.cole92 4th Dec 17, 9:10 AM
    • 2Posts
    • 0Thanks
    becki.cole92
    Faulty tv
    • #1
    • 4th Dec 17, 9:10 AM
    Faulty tv 4th Dec 17 at 9:10 AM
    Hi,
    We bought a tv from Tesco in the Black Friday event for £250. It arrived and it turns out it is faulty. (Some part of the tv film thing is raised up so the screen has like curves on the picture). They won't be having the tv back in stock. What are our consumer rights? What can we do?
Page 1
    • neilmcl
    • By neilmcl 4th Dec 17, 9:14 AM
    • 10,287 Posts
    • 7,213 Thanks
    neilmcl
    • #2
    • 4th Dec 17, 9:14 AM
    • #2
    • 4th Dec 17, 9:14 AM
    Get a refund and buy another TV.
    • DCFC79
    • By DCFC79 4th Dec 17, 9:34 AM
    • 30,408 Posts
    • 19,222 Thanks
    DCFC79
    • #3
    • 4th Dec 17, 9:34 AM
    • #3
    • 4th Dec 17, 9:34 AM
    Take it back and get an another tv with the refund.
    Can people stop loaning money/being a guarator to family/friends, it rarely ends well and you lose out as your money is gone or you get shafted with being a guarantor.
    • becki.cole92
    • By becki.cole92 4th Dec 17, 9:57 AM
    • 2 Posts
    • 0 Thanks
    becki.cole92
    • #4
    • 4th Dec 17, 9:57 AM
    • #4
    • 4th Dec 17, 9:57 AM
    But with Christmas coming up paying out the difference between the refund and a new tv is money we haven't got right now. So we will be put out of pocket.
    They have apparently got the TVs but as they are back up to full price we can't get one. All we want is a tv with the same specs.
    • Fosterdog
    • By Fosterdog 4th Dec 17, 11:22 AM
    • 3,442 Posts
    • 5,879 Thanks
    Fosterdog
    • #5
    • 4th Dec 17, 11:22 AM
    • #5
    • 4th Dec 17, 11:22 AM
    It sounds like the screen has been cracked in transit. If they no longer have them at the lower price then they are perfectly entitled to just refund you. If you cannot afford it before Christmas why not just wait until after? There are bound to be some good offers on in the Boxing Day/ January sales or choose a lower spec/size tv that you can afford.
    • bris
    • By bris 4th Dec 17, 12:25 PM
    • 7,094 Posts
    • 6,110 Thanks
    bris
    • #6
    • 4th Dec 17, 12:25 PM
    • #6
    • 4th Dec 17, 12:25 PM
    There are plenty TV's around for £250, just pick another .
    • glentoran99
    • By glentoran99 4th Dec 17, 12:28 PM
    • 4,932 Posts
    • 3,934 Thanks
    glentoran99
    • #7
    • 4th Dec 17, 12:28 PM
    • #7
    • 4th Dec 17, 12:28 PM
    But with Christmas coming up paying out the difference between the refund and a new tv is money we haven't got right now. So we will be put out of pocket.
    They have apparently got the TVs but as they are back up to full price we can't get one. All we want is a tv with the same specs.
    Originally posted by becki.cole92
    you aren't out of pocket you are back in the same position you were before buying the TV,


    buy a cheaper TV
    • Moneyineptitude
    • By Moneyineptitude 4th Dec 17, 12:31 PM
    • 18,899 Posts
    • 10,120 Thanks
    Moneyineptitude
    • #8
    • 4th Dec 17, 12:31 PM
    • #8
    • 4th Dec 17, 12:31 PM
    They have apparently got the TVs but as they are back up to full price we can't get one.
    Originally posted by becki.cole92
    If they have the exact same model, they'll usually actually prefer to exchange rather than refund. It sounds as if what you regard as the same TV is perhaps a similar version by the same manufacturer. A lot of Black Friday deals are discontinued models. Obviously, they don't want to give you a more expensive TV so have offered a refund.

    Is the fault so awful that the TV is unwatchable? If not and money is tight, you might want to persevere with it at least until after Christmas...
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