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  • FIRST POST
    • Stageshoot
    • By Stageshoot 3rd Dec 17, 3:30 PM
    • 507Posts
    • 538Thanks
    Stageshoot
    New Car - Issue with Leather Seat
    • #1
    • 3rd Dec 17, 3:30 PM
    New Car - Issue with Leather Seat 3rd Dec 17 at 3:30 PM
    Odd one here

    Bought a new car 15 days ago, a couple of days ago when giving it a hoover out noticed the drivers seat leather was creased and wrinkled looks like itís starting to split in a line across the seat base

    Took it too dealer who said itís wear and tear that I must have been sitting in the seat wrong and itís damaged it!!!

    Been droving 30 years and never had an issue with a leather seat before

    They wonít entertain a manufacturing defect. Surely this is crazy the fault was spotted after 12 days (first tine I gave it clean out).

    Waiting for a call back from the manufacturer but surely they canít pull wear and tear after less than 2 weeks

    https://flic.kr/p/HbQsnK

    https://flic.kr/p/ZM5geZ
    Last edited by Stageshoot; 03-12-2017 at 3:45 PM.
    Motor Insurance Claims Fraud Investigator.
Page 1
    • hollie.weimeraner
    • By hollie.weimeraner 3rd Dec 17, 3:36 PM
    • 1,422 Posts
    • 827 Thanks
    hollie.weimeraner
    • #2
    • 3rd Dec 17, 3:36 PM
    • #2
    • 3rd Dec 17, 3:36 PM
    If they don't play ball consult a leather specialist who will advise you if it is a fault or whether or not it's just the leather bedding in and therefore wear and tear.

    PS your links don't appear to be working
    • gardner1
    • By gardner1 3rd Dec 17, 3:39 PM
    • 2,236 Posts
    • 3,312 Thanks
    gardner1
    • #3
    • 3rd Dec 17, 3:39 PM
    • #3
    • 3rd Dec 17, 3:39 PM
    Is it brand new fresh out of showroom or nearly new......if brand new you've got a faulty/badly fitted seat which should be replaced or repaired
    • Stageshoot
    • By Stageshoot 3rd Dec 17, 3:46 PM
    • 507 Posts
    • 538 Thanks
    Stageshoot
    • #4
    • 3rd Dec 17, 3:46 PM
    • #4
    • 3rd Dec 17, 3:46 PM
    Its Fresh out of Showroom, or should I say fresh off the boat, had to wait 5 months for it to be built

    Links should work now
    Motor Insurance Claims Fraud Investigator.
    • Lizabeth21
    • By Lizabeth21 3rd Dec 17, 4:40 PM
    • 59 Posts
    • 44 Thanks
    Lizabeth21
    • #5
    • 3rd Dec 17, 4:40 PM
    • #5
    • 3rd Dec 17, 4:40 PM
    I’m looking at your pictures and I’m not sure exactly what you mean. Do you mean there’s a problem with the stitching or the face of the leather - the inverted crease that is visible in both suggestive of leg pressure toward the seat causing crease)?
    • DUTR
    • By DUTR 3rd Dec 17, 4:46 PM
    • 11,061 Posts
    • 6,280 Thanks
    DUTR
    • #6
    • 3rd Dec 17, 4:46 PM
    • #6
    • 3rd Dec 17, 4:46 PM
    Iím looking at your pictures and Iím not sure exactly what you mean. Do you mean thereís a problem with the stitching or the face of the leather - the inverted crease that is visible in both suggestive of leg pressure toward the seat causing crease)?
    Originally posted by Lizabeth21
    The crease in the picture doesn't sit right for a 2 week old car.
    • Stageshoot
    • By Stageshoot 3rd Dec 17, 4:47 PM
    • 507 Posts
    • 538 Thanks
    Stageshoot
    • #7
    • 3rd Dec 17, 4:47 PM
    • #7
    • 3rd Dec 17, 4:47 PM
    The Creases that look like a fingerprint layout across the seat. ~If it was a year or more old I would agree could be W&T from leg pushin on seat, but 12 days, and never having had a problem with other cars, checked my leg position when driving (Its an EV so left leg is at rest no clutch or other movement)

    https://flic.kr/p/225RfFb
    Motor Insurance Claims Fraud Investigator.
    • IanMSpencer
    • By IanMSpencer 3rd Dec 17, 6:14 PM
    • 1,109 Posts
    • 874 Thanks
    IanMSpencer
    • #8
    • 3rd Dec 17, 6:14 PM
    • #8
    • 3rd Dec 17, 6:14 PM
    Looks like the seat squab is not properly constructed and is allowing the surface to fold in an unnatural way.

    Looks like a modern processed leather - it is real leather but broken down and then reconstituted and surfaced - and should not have any "natural defects" that often get mentioned in get out clauses.

    Before spending too much time, I'd wait for the manufacturer callback, I'd put something in writing and ask what they are going to do to resolve it as it is of unsatisfactory quality and you have brought it to their attention immediately. You reject their suggestion that it is due to your sitting posture, you have a normal posture and therefore is they are suggesting it cannot cope with a normal person sitting in a normal way then they are suggesting that there is a design fault. I'd also make a complaint to the manufacturer about the dealer being unreasonable.
    • mchale
    • By mchale 3rd Dec 17, 6:28 PM
    • 1,658 Posts
    • 931 Thanks
    mchale
    • #9
    • 3rd Dec 17, 6:28 PM
    • #9
    • 3rd Dec 17, 6:28 PM
    As above in post 8, also can you look at a identical model in showroom to see if it has same crease.
    ANURADHA KOIRALA ??? go on throw it in google.
    • Lorian
    • By Lorian 3rd Dec 17, 6:50 PM
    • 4,123 Posts
    • 2,258 Thanks
    Lorian
    Run your hand down the vertical face of the seat in front of the crease - towards the carpet - is the leather taut and is it properly attached to the bottom of the seat frame?
    • Tarambor
    • By Tarambor 4th Dec 17, 7:48 AM
    • 1,741 Posts
    • 1,196 Thanks
    Tarambor
    Its not starting to split. Its getting a crease in it the same as you get in your leather shoes where the leather bends inwards as you walk most likely due to it not being fitted quite right. Looking at the photos though it could also be caused by the way you rest your left leg or get out of the car so I could see where the dealer is coming from.
    • Stageshoot
    • By Stageshoot 4th Dec 17, 8:45 AM
    • 507 Posts
    • 538 Thanks
    Stageshoot
    Cheers

    Just managed to get some info from a Brand forum where a couple of people with the same model are waiting for warranty replacements on the seat cover due to the same issue, so will bring these cases to the manufacturers CS team attention if they dispute it
    Motor Insurance Claims Fraud Investigator.
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