Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@. Skimlinks & other affiliated links are turned on

Search
  • FIRST POST
    • hayley97
    • By hayley97 2nd Dec 17, 9:56 PM
    • 2Posts
    • 0Thanks
    hayley97
    eBay Final Value Fees
    • #1
    • 2nd Dec 17, 9:56 PM
    eBay Final Value Fees 2nd Dec 17 at 9:56 PM
    Hi all,

    First time posting here so I hope I have put this in the right section. I recently sold an old phone via eBay. The first interested buyer contacted me and asked for my email address so they could get in contact for more photos. I duly replied and sent my email address. They sent me an email and I sent extra photos. They responded on eBay saying they wanted to pay outside of eBay which I wasn't very happy about so I refused as I thought it was likely to be a scam.

    I later sold the item to another buyer on eBay and have paid all the final value fees and thought that was the end of it.

    Today I received an email telling me that completing transactions outside of eBay was against their policies and they have charged me a final value fee based on the full price of the item because the sale could have been completed without their knowledge.

    I have been on the phone to their customer services all day trying to get a refund on the fees as I don't think they are fair! The first lady I spoke to agreed but insisted she was powerless to do so. I later spoke to a manager who was very rude and even put the phone down on me!

    Is there anything I can do about this as they seem completely unwilling to help?

    Thanks in advance.
Page 1
    • forgotmyname
    • By forgotmyname 3rd Dec 17, 4:52 AM
    • 26,214 Posts
    • 10,469 Thanks
    forgotmyname
    • #2
    • 3rd Dec 17, 4:52 AM
    • #2
    • 3rd Dec 17, 4:52 AM
    Stop using ebay. They have had a massive clamp down on giving out contact details in messages.

    Could you tell the country the call centre was in? Just keep trying at different times of the day to see if you get a different centre.

    They making thinking that you may have sold 2 items.

    If you clearly told the person that you wont sell outside ebay then keep repeating that until you get someone to listen.

    Dont hold your breath though they are often worse than a 1980's attempt at an AI computer.

    Person: What day is it
    AI: Do you think thats important
    Person: Yes, what day is it
    AI: I see
    Person: You see what
    AI: I undertand
    Person: So what day is it
    AI: Thats a tricky one.

    etc etc etc....

    Spookily just like ebay on the phone..
    Punctuation, Spelling and Grammar will be used sparingly. Due to rising costs of inflation.

    My contribution to MSE. Other contributions will only be used if they cost me nothing.

    Due to me being a tight git.
    • soolin
    • By soolin 3rd Dec 17, 8:42 AM
    • 59,575 Posts
    • 42,280 Thanks
    soolin
    • #3
    • 3rd Dec 17, 8:42 AM
    • #3
    • 3rd Dec 17, 8:42 AM
    Hi all,

    First time posting here so I hope I have put this in the right section. I recently sold an old phone via eBay. The first interested buyer contacted me and asked for my email address so they could get in contact for more photos. I duly replied and sent my email address. They sent me an email and I sent extra photos. They responded on eBay saying they wanted to pay outside of eBay which I wasn't very happy about so I refused as I thought it was likely to be a scam.

    I later sold the item to another buyer on eBay and have paid all the final value fees and thought that was the end of it.

    Today I received an email telling me that completing transactions outside of eBay was against their policies and they have charged me a final value fee based on the full price of the item because the sale could have been completed without their knowledge.

    I have been on the phone to their customer services all day trying to get a refund on the fees as I don't think they are fair! The first lady I spoke to agreed but insisted she was powerless to do so. I later spoke to a manager who was very rude and even put the phone down on me!

    Is there anything I can do about this as they seem completely unwilling to help?

    Thanks in advance.
    Originally posted by hayley97
    I agree this seems very harsh as you actually didn't do anything- but ebay are now draconian when it comes to punishing people who they think break the rules.

    I think the mistake was made when you exchanged email addresses and sent photos, this shouldn't be possible as the system shouldn't allow addresses to be exchanged - but I am aware that the system sometimes glitches and allows it .

    I would keep on at them by phone, or live chat (as you then get a copy), the fact that the phone was clearly sold on ebay later must count in your favour as it is near proof that it wasn't sold 'off ebay'. Whilst people have been suspended and restricted for this alleged infringement you are the first I've come across who has retained their account and been charged- so this might even be one for the community boards.
    I'm the Board Guide for the Ebay Board , Charities Board , Dosh & Disability , Up Your Income and the Local MoneySaving-England board which means I volunteer to help get your forum questions answered and keep the forum running smoothly. However, do remember, board guides don't read every post. If you spot an illegal or inappropriate post then please report it to forumteam@moneysavingexpert.com (it's not part of my role to deal with this). Any views are mine and not the official line of MoneySavingExpert.com
    New to Forum? Guide
    • hayley97
    • By hayley97 3rd Dec 17, 12:48 PM
    • 2 Posts
    • 0 Thanks
    hayley97
    • #4
    • 3rd Dec 17, 12:48 PM
    • #4
    • 3rd Dec 17, 12:48 PM
    It sounded like she was American. I think I might try calling again tomorrow morning to see if I can talk to someone in the UK. They also seemed unaware that they have to deal with us according to UK laws etc rather than those in the US. It seems not just me but hundreds of other sellers that also have similar issues with eBay!
    • soolin
    • By soolin 3rd Dec 17, 3:37 PM
    • 59,575 Posts
    • 42,280 Thanks
    soolin
    • #5
    • 3rd Dec 17, 3:37 PM
    • #5
    • 3rd Dec 17, 3:37 PM
    It sounded like she was American. I think I might try calling again tomorrow morning to see if I can talk to someone in the UK. They also seemed unaware that they have to deal with us according to UK laws etc rather than those in the US. It seems not just me but hundreds of other sellers that also have similar issues with eBay!
    Originally posted by hayley97
    American is a new one, it's usually Dublin or The Phillipines.
    I'm the Board Guide for the Ebay Board , Charities Board , Dosh & Disability , Up Your Income and the Local MoneySaving-England board which means I volunteer to help get your forum questions answered and keep the forum running smoothly. However, do remember, board guides don't read every post. If you spot an illegal or inappropriate post then please report it to forumteam@moneysavingexpert.com (it's not part of my role to deal with this). Any views are mine and not the official line of MoneySavingExpert.com
    New to Forum? Guide
    • Pierre De Grenoble
    • By Pierre De Grenoble 3rd Dec 17, 6:57 PM
    • 350 Posts
    • 202 Thanks
    Pierre De Grenoble
    • #6
    • 3rd Dec 17, 6:57 PM
    • #6
    • 3rd Dec 17, 6:57 PM
    eBay has become a total bottom feeder when it comes to grubbing up revenue to justify its figures to so called wall Street experts etc. etc.


    Being Charged fees for something that eBay perceives as being sold off eBay was a clause in a recent terms & conditions that we all have no choice but to agree to.


    It seems obvious to me that eBay will make more income from charging fees on items that have not sold, rather than from kicking sellers and maybe buyers off the site for "off eBay sales"
    • janb5
    • By janb5 8th Dec 17, 11:19 PM
    • 1,796 Posts
    • 6,390 Thanks
    janb5
    • #7
    • 8th Dec 17, 11:19 PM
    • #7
    • 8th Dec 17, 11:19 PM
    American is a new one, it's usually Dublin or The Phillipines.
    Originally posted by soolin
    In the last few days when I have spoken to Ebay, it has been Texas!
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

1,607Posts Today

7,622Users online

Martin's Twitter
  • RT @SF_England: @MartinSLewis Thanks Martin, just so everyone is aware- check your payslips between when you graduated and the following Ap?

  • Sorry to bubble burst. But each day a lot of people tweet me this. I think it doesn't show any other votes until t? https://t.co/uRny62NRc1

  • Today's Twitter poll: I want to find out are people generally happy. So how happy are you today? PS I did the same? https://t.co/3Gw9ylu2H2

  • Follow Martin