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  • FIRST POST
    • n1guy
    • By n1guy 2nd Dec 17, 5:11 PM
    • 269Posts
    • 55Thanks
    n1guy
    Moved from BT to Talk Talk did I do the right thing?
    • #1
    • 2nd Dec 17, 5:11 PM
    Moved from BT to Talk Talk did I do the right thing? 2nd Dec 17 at 5:11 PM
    This past 6 months with BT has been lies and cockups so I said enough is enough and used the price increase as a get out clause, but even with that they have cocked up and charged £300 + £65 equipment early termination charge. They did all they could to put me off Talk Talk, saying about data breaches etc which I thought was rather dirty.

    Anyway I was paying £34.99 for infinity 1 @ 52mb + £8 for anytime calls

    With Talk Talk I'm paying £34.99 for 76mb which includes anytime calls.

    What's your thoughts?
Page 1
    • Inner Zone
    • By Inner Zone 2nd Dec 17, 5:15 PM
    • 1,946 Posts
    • 1,062 Thanks
    Inner Zone
    • #2
    • 2nd Dec 17, 5:15 PM
    • #2
    • 2nd Dec 17, 5:15 PM
    This past 6 months with BT has been lies and cockups so I said enough is enough and used the price increase as a get out clause, but even with that they have cocked up and charged £300 + £65 equipment early termination charge. They did all they could to put me off Talk Talk, saying about data breaches etc which I thought was rather dirty.

    Anyway I was paying £34.99 for infinity 1 @ 52mb + £8 for anytime calls

    With Talk Talk I'm paying £34.99 for 76mb which includes anytime calls.

    What's your thoughts?
    Originally posted by n1guy
    Why it's true.

    Anyway cart, horse. You should have asked before moving and also listened to BT. BT are currently increasing Infinity 1 to 76Mb. Avoid TT.
    Last edited by Inner Zone; 02-12-2017 at 5:21 PM.
    • JJ Egan
    • By JJ Egan 2nd Dec 17, 5:27 PM
    • 9,943 Posts
    • 4,094 Thanks
    JJ Egan
    • #3
    • 2nd Dec 17, 5:27 PM
    • #3
    • 2nd Dec 17, 5:27 PM
    When you asked to cancel as per the email letter you should have had a better offer from BT .
    If you just moved without giving BT the notice re price increase then yes you break the contract .But if you did do it the correct way contact BT complaints .
    • n1guy
    • By n1guy 2nd Dec 17, 5:28 PM
    • 269 Posts
    • 55 Thanks
    n1guy
    • #4
    • 2nd Dec 17, 5:28 PM
    • #4
    • 2nd Dec 17, 5:28 PM
    Why it's true.

    Anyway cart, horse. You should have asked before moving and also listened to BT. BT are currently increasing Infinity 1 to 76Mb. Avoid TT.
    Originally posted by Inner Zone
    Oh I know been lied to about that. Some agents say I already have it even though the router says 55/10, then others promised me I'll have it before end of November. Well never got it. My line can handle 80+ mb btw
    • n1guy
    • By n1guy 2nd Dec 17, 5:33 PM
    • 269 Posts
    • 55 Thanks
    n1guy
    • #5
    • 2nd Dec 17, 5:33 PM
    • #5
    • 2nd Dec 17, 5:33 PM
    When you asked to cancel as per the email letter you should have had a better offer from BT .
    If you just moved without giving BT the notice re price increase then yes you break the contract .But if you did do it the correct way contact BT complaints .
    Originally posted by JJ Egan
    I did get a better offer, well could you call it that? They said they would upgrade my speed before the end of November and freeze any future price rises for 18 months. They didn't reduce the price any. And as above didn't increase the speed either.

    Oh I told them the reason I was leaving, due to the price increases, I phoned and told them again. They say its a system error I should not have received that notice but I dare say come the next billing cycle I am in for another fight, I have the call recorded though.
    • JJ Egan
    • By JJ Egan 2nd Dec 17, 8:57 PM
    • 9,943 Posts
    • 4,094 Thanks
    JJ Egan
    • #6
    • 2nd Dec 17, 8:57 PM
    • #6
    • 2nd Dec 17, 8:57 PM
    Today 12 am .
    I am now paying this BB Infinity 1 and Line Rental as same as current price for 18 months . So no price rise .
    My TV no price rise .
    BT Sport 12 months discount £1.75.
    HD current free component will cost more in 6 months but free to cancel that as its a monthly add on .
    Cost about £5 pm month less than current as opposed to the price rises .
    So BT have raised the prices but lowered mine .Just like they did for the last two price rises .
    • n1guy
    • By n1guy 2nd Dec 17, 9:05 PM
    • 269 Posts
    • 55 Thanks
    n1guy
    • #7
    • 2nd Dec 17, 9:05 PM
    • #7
    • 2nd Dec 17, 9:05 PM
    Today 12 am .
    I am now paying this BB Infinity 1 and Line Rental as same as current price for 18 months . So no price rise .
    My TV no price rise .
    BT Sport 12 months discount £1.75.
    HD current free component will cost more in 6 months but free to cancel that as its a monthly add on .
    Cost about £5 pm month less than current as opposed to the price rises .
    So BT have raised the prices but lowered mine .Just like they did for the last two price rises .
    Originally posted by JJ Egan
    Well they wouldn't budge with me, they didn't want me to leave obviously but all they could offer was a guarantee no more price rises for 18 months and a speed boost which didn't happen.
    • whiteslice
    • By whiteslice 3rd Dec 17, 2:31 PM
    • 58 Posts
    • 276 Thanks
    whiteslice
    • #8
    • 3rd Dec 17, 2:31 PM
    • #8
    • 3rd Dec 17, 2:31 PM
    Pretty much always a good idea to change providers regularly. If you get a good deal + cashback, then leave at the next price increase...well, let's just say my internet over the last contract has been almost free and I even made a profit from my previous contract.
    • n1guy
    • By n1guy 3rd Dec 17, 2:54 PM
    • 269 Posts
    • 55 Thanks
    n1guy
    • #9
    • 3rd Dec 17, 2:54 PM
    • #9
    • 3rd Dec 17, 2:54 PM
    Yeah getting £85 cash back through Quidco for the switch
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