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  • FIRST POST
    • SuperSuze
    • By SuperSuze 1st Dec 17, 3:10 PM
    • 11Posts
    • 7Thanks
    SuperSuze
    Cunning Co-operative Bank?
    • #1
    • 1st Dec 17, 3:10 PM
    Cunning Co-operative Bank? 1st Dec 17 at 3:10 PM
    Hello,

    The Co-operative Bank are being very crafty. I'm keen to discover if I'm eligible to claim PPI back from a loan agreement that is currently still being paid off and will be for the next few years. It was originally signed in November 2010.

    As I misplaced the paperwork during a house move two years ago, I wrote directly to the head office requesting a copy of the original agreement, citing the relevant pieces of law entitling me to this, with permission to debit £1.00 from my account as is standard practice.

    I received a letter two weeks later happily providing a copy of the original (complete with my signature) free of charge. However, when I came to the second page - the T's and C's - the print was completely illegible with 20/20 vision.

    Six months later I spoke to a manager at a branch in Truro. They claimed the paperwork would be impossible to obtain (even though they have sent me something which is very obviously a copy of the agreement + signature)

    Last month, I bit the bullet and naughtily called them up by phone requested another copy, this time in LARGE PRINT so they couldn't do exactly the same thing twice. After speaking to the relevant department, they assured me a copy would be sent by post immediately. Six weeks on and I have received absolutely no paperwork
Page 1
    • SuperSuze
    • By SuperSuze 1st Dec 17, 3:14 PM
    • 11 Posts
    • 7 Thanks
    SuperSuze
    • #2
    • 1st Dec 17, 3:14 PM
    • #2
    • 1st Dec 17, 3:14 PM
    Does anyone have any advice on how best to proceed?

    Am I within my rights to complain to the bank?

    Would going through a third-party company be easier/more effective?

    All advice welcome
    • zx81
    • By zx81 1st Dec 17, 3:20 PM
    • 14,354 Posts
    • 15,110 Thanks
    zx81
    • #3
    • 1st Dec 17, 3:20 PM
    • #3
    • 1st Dec 17, 3:20 PM
    I'd have thought a SAR would be the best way to go if you think they have a better copy available.

    Only use a third party company if you want to pay a fee and reduce your chances of success.
    • SuperSuze
    • By SuperSuze 1st Dec 17, 4:04 PM
    • 11 Posts
    • 7 Thanks
    SuperSuze
    • #4
    • 1st Dec 17, 4:04 PM
    • #4
    • 1st Dec 17, 4:04 PM
    Thanks for your response and your advice. Would you mind explaining what a SAR is and how it would work in this situation?

    Sorry for my ignorance, but the only SAR I've heard of are Saudi Arabian Riyals.

    I do get the distict impression that the bank is witholding information/a legible copy of documentation as the reactions have been incredibly inconsistent and confusing. Surely, they would simply write to say they could not fulfil my recent request?
    • dunstonh
    • By dunstonh 1st Dec 17, 4:06 PM
    • 89,853 Posts
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    dunstonh
    • #5
    • 1st Dec 17, 4:06 PM
    • #5
    • 1st Dec 17, 4:06 PM
    Last month, I bit the bullet and naughtily called them up by phone requested another copy, this time in LARGE PRINT so they couldn't do exactly the same thing twice. After speaking to the relevant department, they assured me a copy would be sent by post immediately. Six weeks on and I have received absolutely no paperwork
    Legally, they are not required to do that. They can reconstitute the agreement. i.e. type if out again or give you a copy that contains the same text.

    None of this makes any difference to whether you are allowed to raise a complaint about the sale of PPI. You are just creating work for no particular reason. If you have PPI and believe you were missold, then complain. If you didnt have PPI then what are you trying to achieve with this?
    I am an Independent Financial Adviser (IFA). Comments are for discussion purposes only. They are not financial advice. Different people have different needs and what is right for one person may not be for another. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.
    • SuperSuze
    • By SuperSuze 1st Dec 17, 4:24 PM
    • 11 Posts
    • 7 Thanks
    SuperSuze
    • #6
    • 1st Dec 17, 4:24 PM
    • #6
    • 1st Dec 17, 4:24 PM
    I'm trying to read the terms and conditions of my agreement to see if I was misold PPI (ie they were not upfront about it when signing) which I though was the crux of the issue? There would be no point in complaining/claiming otherwise and I'm unsure whether I'm insured.

    I'm following the advice of the DIY guide written by MoneySavingAdvice. What would you recommend instead?
    • Nearlyold
    • By Nearlyold 1st Dec 17, 4:58 PM
    • 984 Posts
    • 817 Thanks
    Nearlyold
    • #7
    • 1st Dec 17, 4:58 PM
    • #7
    • 1st Dec 17, 4:58 PM
    Why not ask the bank if you've got PPI. NB Have you asked the bank when they ceased selling PPI I think it was possibly in 2009?
    Last edited by Nearlyold; 01-12-2017 at 5:00 PM.
    • dunstonh
    • By dunstonh 1st Dec 17, 5:09 PM
    • 89,853 Posts
    • 56,511 Thanks
    dunstonh
    • #8
    • 1st Dec 17, 5:09 PM
    • #8
    • 1st Dec 17, 5:09 PM
    I'm trying to read the terms and conditions of my agreement to see if I was misold PPI (ie they were not upfront about it when signing) which I though was the crux of the issue?
    That will not tell you if you were missold or not.

    I'm following the advice of the DIY guide written by MoneySavingAdvice. What would you recommend instead?
    Ask co-op if you had PPI or not. Simple.
    I am an Independent Financial Adviser (IFA). Comments are for discussion purposes only. They are not financial advice. Different people have different needs and what is right for one person may not be for another. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.
    • SuperSuze
    • By SuperSuze 2nd Dec 17, 11:03 AM
    • 11 Posts
    • 7 Thanks
    SuperSuze
    • #9
    • 2nd Dec 17, 11:03 AM
    • #9
    • 2nd Dec 17, 11:03 AM
    Dunstonh, I feel you are being a little rude and dismissive. The T's and C's surely would refer to any PPI (or associated keywords) and as I was not informed of insurance whilst signing the loan agreement that would indicate mis-selling....

    I'm trying to work out if the loan was covered by PPI. I also had to default on a couple payments a few years ago due to illness and unemployment and would like to know if I should've been covered.

    I simply don't have any trust left in the bank to be honest about these matters itself, hence wanting some concrete proof in the first instance.

    I think zx81's suggestion of a Subject Access Request might be the best course of action to take.
    • BoGoF
    • By BoGoF 2nd Dec 17, 12:00 PM
    • 2,692 Posts
    • 1,934 Thanks
    BoGoF
    That will cost you £10 then. A simple phone call asking if you had PPI will do the same job.

    Dunstonh is not being rude or dismissive, he is giving you the facts.
    • societys child
    • By societys child 2nd Dec 17, 12:07 PM
    • 4,891 Posts
    • 5,332 Thanks
    societys child
    I'm trying to work out if the loan was covered by PPI
    That's easy, simply phone and ask them.
    Requesting the agreement is pointless, and is sometimes done by people trying to get out of repaying the loan.

    If it doesn't show on the first page, it isn't going to be buried in T&Cs on the second page.

    I hope you don't find this 'rude and dismissive' which is not the intention.
    Last edited by societys child; 02-12-2017 at 12:10 PM.

    • dunstonh
    • By dunstonh 2nd Dec 17, 12:53 PM
    • 89,853 Posts
    • 56,511 Thanks
    dunstonh
    Dunstonh, I feel you are being a little rude and dismissive.
    Not at all. I am telling you that you are creating more work than is necessary. The simple thing to do is to ask them.
    and as I was not informed of insurance whilst signing the loan agreement that would indicate mis-selling....
    Which is one of the weakest complaint reasons going. Not many complaints get upheld on that particular point. What evidence would you have to support that allegation?

    think zx81's suggestion of a Subject Access Request might be the best course of action to take.
    £10 vs a quick local rate phone call.
    I am an Independent Financial Adviser (IFA). Comments are for discussion purposes only. They are not financial advice. Different people have different needs and what is right for one person may not be for another. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.
    • -taff
    • By -taff 3rd Dec 17, 2:54 AM
    • 7,161 Posts
    • 5,159 Thanks
    -taff
    I'm not sure PPI was still being retailed in November 2010 unless it was a standalone policy paid monthly and paid separately.

    Phone and ask, it's cheaper than a SAR to start with. If they have no details on the phone, THEN do the SAR.
    • Moneyineptitude
    • By Moneyineptitude 3rd Dec 17, 9:50 AM
    • 18,886 Posts
    • 10,114 Thanks
    Moneyineptitude
    Have you asked the bank when they ceased selling PPI I think it was possibly in 2009?
    Originally posted by Nearlyold
    I think you're correct.
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