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  • FIRST POST
    • plunet
    • By plunet 30th Nov 17, 5:02 PM
    • 30Posts
    • 18Thanks
    plunet
    y-cam homemonitor ending free cloud recording
    • #1
    • 30th Nov 17, 5:02 PM
    y-cam homemonitor ending free cloud recording 30th Nov 17 at 5:02 PM
    I've got some Y-Cam Homemonitor CCTV cameras, and when purchased these came with "Lifetime 7 day cloud recording", but it seems that Y-Cam have had a change of heart and T&Cs and are withdrawing the 7 day free cloud recording for devices that have been active for more than one year.

    This is obvious a significant change in their service proposition and their T&Cs and what they advertised their products to come with.

    I guess others might be picking up on this. Do others have any suggestions on whether we should fight this?
Page 1
    • Andywest
    • By Andywest 30th Nov 17, 5:08 PM
    • 12 Posts
    • 12 Thanks
    Andywest
    • #2
    • 30th Nov 17, 5:08 PM
    • #2
    • 30th Nov 17, 5:08 PM
    I have 5 cameras which i bought on the basis of 7 day free recording and now they want to charge £100 a year. Outrageous ... I would have considered other systems but it was the free cloud which pursuaded me. Cant believe it is legal... new customers, yes, but existing should be honoured.
    • imtiajmeah
    • By imtiajmeah 30th Nov 17, 6:15 PM
    • 2 Posts
    • 3 Thanks
    imtiajmeah
    • #3
    • 30th Nov 17, 6:15 PM
    • #3
    • 30th Nov 17, 6:15 PM
    I am very disappointed with them. I called the customer service team and long story short they don't care. I hope someone is able to investigate and assist us if this is legal or not. The 7days free cloud storage for life was the big selling point why I chose these cams over others. Now they are useless overpriced webcams not fit for purpose. Miss sold and liers..... and to top it off 14days notice.
    They should have at least given an alternative to save recordings locally before taking the option away.

    If anyone on this forum knows if we can take this matter to court or get a refund... please do reach out, any support or advise welcome.

    A few upset customers on Trustpilot have already started to make their voice be heard.
    The Y-Cam customer service line is continuously busy and can't get through, and if you finally do manage to get through the CS team are being very rude and arrogant on the phone regards this matter.
    • ballyblack
    • By ballyblack 30th Nov 17, 6:17 PM
    • 3,471 Posts
    • 1,781 Thanks
    ballyblack
    • #4
    • 30th Nov 17, 6:17 PM
    • #4
    • 30th Nov 17, 6:17 PM
    Just to clarify

    is the charge per camera???

    .
    Last edited by ballyblack; 30-11-2017 at 6:30 PM.
    • imtiajmeah
    • By imtiajmeah 30th Nov 17, 6:21 PM
    • 2 Posts
    • 3 Thanks
    imtiajmeah
    • #5
    • 30th Nov 17, 6:21 PM
    • #5
    • 30th Nov 17, 6:21 PM
    Yes per camera
    • Biilbo
    • By Biilbo 30th Nov 17, 6:53 PM
    • 3 Posts
    • 3 Thanks
    Biilbo
    • #6
    • 30th Nov 17, 6:53 PM
    • #6
    • 30th Nov 17, 6:53 PM
    Same here! When I bought the cameras, it said on the box “FREE for EVER”
    Thats why i chose Y cam.
    I am also wanting to know if this is legal?
    • The Hawk
    • By The Hawk 30th Nov 17, 6:57 PM
    • 44 Posts
    • 22 Thanks
    The Hawk
    • #7
    • 30th Nov 17, 6:57 PM
    • #7
    • 30th Nov 17, 6:57 PM
    Firstly, let me be clear that I am not a legal professional and the following is stated by me purely as a consumer.

    You may find the Consumer Rights Act (which came into force on 1 October 2015) of interest.

    In particular, section 16, which states:
    16 Goods not conforming to contract if digital content does not conform

    (1)Goods (whether or not they conform otherwise to a contract to supply goods) do not conform to it if—
    (a)the goods are an item that includes digital content, and
    (b)the digital content does not conform to the contract to supply that content (for which see section 42(1)).
    See: http://www.legislation.gov.uk/ukpga/2015/15/contents/enacted

    Like many Acts there is a lot of cross referencing so, in this particular case, section 16 refers to section 42, which then refers to section 36, but the bottom line is that the digital content must conform to the contract and be as described therein.

    In this particular case, it seems to be that there is a clear breach of contract, in that the digital content, i.e. the free cloud storage for life, has been withdrawn, meaning that the goods no longer conform with the original contract.

    If you purchased the cameras direct from Y-cam then you are probably best to pursue them, in the first instance. You could also pursue the credit card company (assuming you used a credit card and the cost of goods was over £100) under section 75 of the Consumer Credit Act.

    Ultimately, you could pursue this as a small claim through the courts.
    • john85
    • By john85 30th Nov 17, 7:47 PM
    • 9 Posts
    • 2 Thanks
    john85
    • #8
    • 30th Nov 17, 7:47 PM
    • #8
    • 30th Nov 17, 7:47 PM
    I'm in the same boat and am hoping mad over this.

    I've just received five emails from Y-Cam notifying me that my free-for-life 7 day recording, which was a condition of me buying the system in the first place, is no longer free.
    I got 5 emails because I have 5 cameras, at a total outlay of about £600. I would never, ever have bought these cameras without the 7 day recording. Its impossible to connect them to any other system, for example your NVR or NAS or any other cloud provider.

    At the time I bought them I did wonder if they might pull a trick like this, but because they were a market leader with good rep I thought it would be ok.

    These cameras have now just become extortionately expense webcams, and I really do think what they have done here must be, literally, criminal.
    • sketchy19
    • By sketchy19 30th Nov 17, 8:21 PM
    • 9 Posts
    • 4 Thanks
    sketchy19
    • #9
    • 30th Nov 17, 8:21 PM
    • #9
    • 30th Nov 17, 8:21 PM
    I am in the same boat. I have 3 cameras. I spoke the them earlier today and was basically told if i did not want to subscribe tough luck.

    As Camera owners we should make as much noise about this as possible on different social media, forums etc as this should not be allowed
    Last edited by sketchy19; 30-11-2017 at 8:27 PM.
    • sketchy19
    • By sketchy19 30th Nov 17, 8:25 PM
    • 9 Posts
    • 4 Thanks
    sketchy19
    If they cant afford to honor there promise of free storage the least they should do is allow the camera to record to a local server or DVR.

    Free storage was one of the main selling points over the competition
    • LeeUK
    • By LeeUK 30th Nov 17, 11:08 PM
    • 5,666 Posts
    • 2,608 Thanks
    LeeUK
    You're lucky you got a year out of them. I bought some cheap Zmodo cameras and even on the box it stated free cloud service. It actually took them over a year to launch the cloud service, even then it only stores images for 36 hours free unless you pay.
    • Andywest
    • By Andywest 30th Nov 17, 11:46 PM
    • 12 Posts
    • 12 Thanks
    Andywest
    Even 48 hrs free would be useful at least things get recorded and have an option to download. But besides the point ... I bought the cameras based on 7 day free for life... as advertised. They are trying to make us a victim jf their success... even says so in the email.. so we build them up and they knock us down. F... CHARMING!
    • iDragon
    • By iDragon 1st Dec 17, 8:30 AM
    • 16 Posts
    • 6 Thanks
    iDragon
    They really should offer option of a firmware to at least let you save recordings to your own cloud storage or such.. not very impressed.
    • ballyblack
    • By ballyblack 1st Dec 17, 9:27 AM
    • 3,471 Posts
    • 1,781 Thanks
    ballyblack
    on amazon at present stating 7 day rolling storage?

    says also in description "free storage for 3 years"??

    https://www.amazon.co.uk/Y-cam-Outdoor-Weatherproof-Security-Camera/dp/B072J4F9GY/ref=sr_1_2?ie=UTF8&qid=1512120371&sr=8-2&keywords=y+cam


    .
    Last edited by ballyblack; 01-12-2017 at 9:31 AM.
    • Cynicalgit
    • By Cynicalgit 1st Dec 17, 11:51 AM
    • 4 Posts
    • 8 Thanks
    Cynicalgit
    I called them and, like others, had no joy in getting them to refund me.
    I'm going to draft a claim for money claim online and will post the text here.
    What I could do with some help with is a copy of the original advertising as I threw my boxes away some time ago. All of their online advertising now refers to the new paid service albeit I've managed to screenshot an amazon page that refers to the old free storage.
    • ballyblack
    • By ballyblack 1st Dec 17, 12:13 PM
    • 3,471 Posts
    • 1,781 Thanks
    ballyblack
    thank u 'cynical git'

    I bought from Amazon about 3 years ago
    • dollarspender
    • By dollarspender 1st Dec 17, 12:33 PM
    • 1 Posts
    • 0 Thanks
    dollarspender
    Wayback machine
    Cynical git - You can use wayback machine website (web dot archive dot org) to get the website snapshot at the time you bought the cameras. When I bought mine the number one feature mentioned was "7 days free forever secure online cloud-based recording"
    Last edited by dollarspender; 01-12-2017 at 12:36 PM. Reason: typo
    • DoaM
    • By DoaM 1st Dec 17, 12:42 PM
    • 3,565 Posts
    • 3,613 Thanks
    DoaM
    I'd be very surprised if the company didn't cover themselves in the original T&Cs. Something along the lines of "This offer may be amended or withdrawn at any time". Whether that could then be construed as an unfair contract term is a separate question.
    Diary of a madman
    Walk the line again today
    Entries of confusion
    Dear diary, I'm here to stay
    • ballyblack
    • By ballyblack 1st Dec 17, 1:08 PM
    • 3,471 Posts
    • 1,781 Thanks
    ballyblack
    This is what I received yesterday;

    Over 11 years ago, we started Y-cam with a vision to make home security smart, easy and affordable for all. This vision led us to offer the world’s first camera with 7 day rolling free cloud storage in 2012. It was a bold step but required a certain number of customers subscribing to the optional Y-cam Plus service to cover the costs of providing 24x7 storage, video processing, app and security upgrades, development and support for the growing base of Y-cam users on our platform. Today that platform hosts and processes over 2 million videos per day which is testament to the popularity and success of the Y-cam service, however that comes at a cost.

    With some of our customers now having their cameras connected for over 5 years combined with a growing requirement for app and security updates, there is an ever-increasing monthly cost, but insufficient income from camera sales and the optional Plus subscription to cover these operating costs.

    We have endeavoured to provide our cloud camera service and support without making a monthly subscription mandatory. However, it is no longer possible to continue without requiring a monthly fee to cover the cost of providing a service for Y-cam cloud camera users. After much deliberation, we must reluctantly inform you that 7 day cloud storage will be limited to 1 year with effect from date of activation, and a subscription of £2.99 per camera per month will be payable thereafter for continued use of the Y-cam cloud service

    This change is effective from 30th November 2017
    • plunet
    • By plunet 1st Dec 17, 1:22 PM
    • 30 Posts
    • 18 Thanks
    plunet
    The following URL links to the T&Cs as they were in 2016.

    https://web.archive.org/web/20160619153022/https://monitor.y-cam.com/terms_condition

    I think I still have at least one box, maybe two at home - will be either from an Indoor HD or Outdoor camera, I will try to have a hunt around and see what I can find and photo it.
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