Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@.

Search
  • FIRST POST
    • jr84
    • By jr84 30th Nov 17, 3:11 PM
    • 6Posts
    • 2Thanks
    jr84
    Minster Baywatch: Demand for payment of unpaid charge
    • #1
    • 30th Nov 17, 3:11 PM
    Minster Baywatch: Demand for payment of unpaid charge 30th Nov 17 at 3:11 PM
    Dear all,

    Yesterday I received the letter quoted below, titled "DEMAND FOR PAYMENT OF UNPAID CHARGE". I presume this is in regard to a possible overstay in a private car park on – the letter does not say it explicitly. The letter is dated 24/11/2017 and contains a side section with car's details, Date of Contravention 21/10/2017, Date of Issue 26/10/2017, and two pictures of my car entering and exiting the car park.

    I find this charge attempt abusive and deceitful. There was no ticket on the car when leaving the car park, and this is the first time they contact me. While an overstay charge would have been admitted, the extra charges for delayed payment and "internal collection team" are simply unacceptable. I have no intention of paying that and am willing to go as far as I need to.

    I have read the newbies post (amazing contribution!). To begin with, I have not called them. And I am ready to submit the blue text appeal template as suggested, but I have a doubt: the blue text template references a PCN, which the letter received does not provide. Is the "Charge reference number" the same? or should I first ask them to provide me an actual PCN?

    We have recently written to you regarding Charge reference number XXX. We note that despite our attempts to encourage you to satisfy the Notice, both at the initial lower amount of £60 which was valid for 14 days of the date of the aforementioned letter and then the higher amount of £100 which was valid for a further 14 days, giving you 28 days in which to satisfy the Notice; no payment has been received and no arrangement to pay has been agreed

    As such, this Notice has now been passed to our internal collections team, this has resulted in an additional charge of £55.00 being applied bringing the total liability on this Notice to £155.00

    WHAT YOU NEED TO KNOW

    You need to pay the amount of £155, no later than 08/12/2017. You can do this via our website: minsterbaywatch or by phoning our Minster Baywatch team on telephone number 01904 612277 who will be able to discuss available payment options with you.

    WHAT IF YOU DON'T PAY WHAT YOU OWE

    In Accordance with Schedule 4 of the Protection of Freedoms Act 2012, you are liable for this Charge (please see overleaf for more information regarding your liability for this Charge), as such, If you have not agreed a payment schedule with us by 08/12/2017, we will not be able to prevent further action being taken against you.

    Please be aware that if payment is not received by the aforementioned date the Charge will be passed to an external debt collection or our Solicitors to recover any amount outstanding.
    I promise to keep this post updated until the case is solved either way. Many thanks in advance for your help.
Page 1
    • KeithP
    • By KeithP 30th Nov 17, 3:17 PM
    • 5,721 Posts
    • 4,442 Thanks
    KeithP
    • #2
    • 30th Nov 17, 3:17 PM
    • #2
    • 30th Nov 17, 3:17 PM
    What you have received is a Parking Charge Notice.

    It is also a Notice to Keeper.

    Appeal using the appropriate text from post #1 of the NEWBIES thread without change.
    .
    • jr84
    • By jr84 30th Nov 17, 3:27 PM
    • 6 Posts
    • 2 Thanks
    jr84
    • #3
    • 30th Nov 17, 3:27 PM
    • #3
    • 30th Nov 17, 3:27 PM
    To provide some more context, these are similar recent cases (sorry I can't post urls):
    - Thread 5571618: nearly identical situation, but OP did not follow up so the outcome is unclear.
    - Thread 5671321: very recent and similar, but it's a hire car and the situation seems to be diverging that way.
    • jr84
    • By jr84 30th Nov 17, 3:41 PM
    • 6 Posts
    • 2 Thanks
    jr84
    • #4
    • 30th Nov 17, 3:41 PM
    • #4
    • 30th Nov 17, 3:41 PM
    Thanks KeithP, I've emailed them the blue text template without change.
    • jr84
    • By jr84 15th Dec 17, 6:41 PM
    • 6 Posts
    • 2 Thanks
    jr84
    • #5
    • 15th Dec 17, 6:41 PM
    • #5
    • 15th Dec 17, 6:41 PM
    Quick reply to document how this case progresses: Today I received a first letter from Debt Recovery Plus. There is clear advice to ignore debt collectors' letters in post #4 of the Newbies thread. So that's what I'm doing, just ignore them.
    • waamo
    • By waamo 15th Dec 17, 6:45 PM
    • 2,636 Posts
    • 3,236 Thanks
    waamo
    • #6
    • 15th Dec 17, 6:45 PM
    • #6
    • 15th Dec 17, 6:45 PM
    What happened with your appeal?
    This space for hire.
    • jr84
    • By jr84 15th Dec 17, 9:09 PM
    • 6 Posts
    • 2 Thanks
    jr84
    • #7
    • 15th Dec 17, 9:09 PM
    • #7
    • 15th Dec 17, 9:09 PM
    Expectedly, nothing. I sent the appeal after the appealing time limit, solely because the penalty charge quoted in my original post was the first and only communication I have received from Minster Baywatch.
    • Umkomaas
    • By Umkomaas 15th Dec 17, 11:12 PM
    • 16,692 Posts
    • 26,101 Thanks
    Umkomaas
    • #8
    • 15th Dec 17, 11:12 PM
    • #8
    • 15th Dec 17, 11:12 PM
    Expectedly, nothing. I sent the appeal after the appealing time limit, solely because the penalty charge quoted in my original post was the first and only communication I have received from Minster Baywatch.
    Originally posted by jr84
    Complain to the BPA (and copy to the DVLA) that MB have set debt collectors on you while the results of your initial appeal to MB is outstanding - in breach of the BPA Code of Practice.

    As a minimum, you expect a POPLA Code to access the 2nd stage appeals service, not having to deal with DRP rubbish.

    steve.c@britishparking.co.uk

    david.dunford@dvla.gsi.gov.uk
    We cannot provide you with a silver bullet to get you out of this. You have to be in for the long run, and need to involve yourself in research and work for you to get rid of this. It is not simple. We will help, but can't do it for you.

    Give a man a fish, and you feed him for a day; show him how to catch fish, and you feed him for a lifetime.
    • Coupon-mad
    • By Coupon-mad 15th Dec 17, 11:15 PM
    • 54,129 Posts
    • 67,796 Thanks
    Coupon-mad
    • #9
    • 15th Dec 17, 11:15 PM
    • #9
    • 15th Dec 17, 11:15 PM
    You were too late to appeal then because you were at a stage where the letter demanded £155.

    Hope you realise this DOES NOT mean a single person here is going to suggest you pay them a penny! Come back if you get a claim to defend, you've done all you need to do now.

    Except you can complain as Umkomaas says (you will get fobbed off, the BPA will support their beloved fee-paying AOS member and they will reckon that their beloved fee-paying member sent a PCN, earlier...).
    PRIVATE PCN? DON'T PAY BUT DO NOT IGNORE IT TWO Clicks needed for advice:
    Top of the page: Home>>Forums>Household & Travel>Motoring>Parking Tickets, Fines & Parking - read the 'NEWBIES' FAQS thread!
    Advice to ignore is WRONG, unless in Scotland/NI.

    • jr84
    • By jr84 16th Dec 17, 12:46 AM
    • 6 Posts
    • 2 Thanks
    jr84
    Coupon-mad, yes, thanks, I do realise I don't have to pay them.

    Umkomaas, thanks for your suggestion. Would you agree with Coupon-mad that complaining to the BPA would be pointless as they are effectively sided with Minster Baywatch? What would be the expected outcome of complaining to them? Is there any risk I'll be shooting myself in the foot by doing so?
    • Half_way
    • By Half_way 16th Dec 17, 9:24 AM
    • 3,996 Posts
    • 5,653 Thanks
    Half_way
    The British Parking Association, limited (BPA) is a private members trade association, and it main reason to exist is to further the aims, and to support its members, ie the parking companies.
    It is not a regulatory authority by any stretch of the imagination.

    Also under the ADR regulations you should have 12 months to access an alternate dispute resolution service
    From the Plain Language Commission:

    "The BPA has surely become one of the most socially dangerous organisations in the UK"
    • Umkomaas
    • By Umkomaas 16th Dec 17, 10:13 AM
    • 16,692 Posts
    • 26,101 Thanks
    Umkomaas
    Coupon-mad, yes, thanks, I do realise I don't have to pay them.

    Umkomaas, thanks for your suggestion. Would you agree with Coupon-mad that complaining to the BPA would be pointless as they are effectively sided with Minster Baywatch? What would be the expected outcome of complaining to them? Is there any risk I'll be shooting myself in the foot by doing so?
    Originally posted by jr84
    If you complain, they are required to deal with it. You may not get the desired answer, but the cc to the DVLA will put the BPA under pressure to provide a full response. The DVLA, by being copied in on all complaints, will be getting a bigger picture of how motorists are being fobbed off by a highly partial, unregulated Trade Association, supposedly !!!8216;regulating!!!8217; their sector.

    How could you possibly be shooting yourselves in the foot - you!!!8217;ve got a gun pointing at your head at the moment, so I wouldn!!!8217;t be worrying too much about your toes!
    We cannot provide you with a silver bullet to get you out of this. You have to be in for the long run, and need to involve yourself in research and work for you to get rid of this. It is not simple. We will help, but can't do it for you.

    Give a man a fish, and you feed him for a day; show him how to catch fish, and you feed him for a lifetime.
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

849Posts Today

6,866Users online

Martin's Twitter