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  • FIRST POST
    • chakraso
    • By chakraso 29th Nov 17, 12:31 PM
    • 2Posts
    • 0Thanks
    chakraso
    ADT's wrong business ethics
    • #1
    • 29th Nov 17, 12:31 PM
    ADT's wrong business ethics 29th Nov 17 at 12:31 PM
    I had been a loyal customer to ADT for the past 7 years but off late I realised how wrong was I. I installed ADT when I moved into my new home back in 2011 and had been with them since then which was pretty much manual and had no new technology built to be able to control your alarm system wirelessly etc. Around Mar 2016, when I learnt about new tech advances from ADT as well, I had been after ADT to install it for me too though they delayed it by saying that they don't have it for existing customers and its only possible for new customers but they might have some options for existing customers too soon. I was quite perplexed with the response and kept checking back with them and in the end got frustrated and escalated and also started looking for other options like Verisure. ADT reacted quickly around Dec 2016 and did sign me up but I was not given any loyalty values for being an existing customer rather I was almost signed up as a new customer. They made me sign a new contract when I did clarify a possible move in the cards, the salesman assured me that though the contract is there, they are aware that I am existing customer, they will take care of my move and I will not need to pay a penny for any move. Aug 2017 I moved and the ADT salesman never replied to my texts and neither did he or his manager called after repeated requests made by their customer service. I was in a position where I was paying for monitoring for a house where I don't live while my house where I live was not monitored. After repeated calls to customer service, they agreed to treat me as a move customer but I was made to pay again for the instruments and devices which I was not happy about as I paid for the instruments twice in less than 8 months though I had ample assurances. Thats not the end as I recently discover that ADT did not stop monthly charges for my old address after I moved and I was paying ADT for both the addresses while they are for monitoring only 1 house. When I raised this with ADT customer service, to my surprise, I found out how wrong are their business ethics to fleece their customer who has been loyal with them for so many years. I absolutely did not get any help from ADT so have now lodged a claim with MCOL and trust that the justice system corrects this wrong doing. It is not about money but I condemn the wrong business ethics and values.
Page 1
    • DoaM
    • By DoaM 29th Nov 17, 1:25 PM
    • 3,567 Posts
    • 3,613 Thanks
    DoaM
    • #2
    • 29th Nov 17, 1:25 PM
    • #2
    • 29th Nov 17, 1:25 PM
    All I see is a wall of text which many people (including me) won't read - please edit your post and use the ENTER key.
    Diary of a madman
    Walk the line again today
    Entries of confusion
    Dear diary, I'm here to stay
    • societys child
    • By societys child 29th Nov 17, 1:44 PM
    • 4,891 Posts
    • 5,332 Thanks
    societys child
    • #3
    • 29th Nov 17, 1:44 PM
    • #3
    • 29th Nov 17, 1:44 PM
    Yeah^ I ran out of breath before I even got half way . .

    • gettingtheresometime
    • By gettingtheresometime 29th Nov 17, 3:41 PM
    • 3,129 Posts
    • 7,298 Thanks
    gettingtheresometime
    • #4
    • 29th Nov 17, 3:41 PM
    • #4
    • 29th Nov 17, 3:41 PM
    I had been a loyal customer to ADT for the past 7 years but off late I realised how wrong was I.


    I installed ADT when I moved into my new home back in 2011 and had been with them since then which was pretty much manual and had no new technology built to be able to control your alarm system wirelessly etc. Around Mar 2016, when I learnt about new tech advances from ADT as well, I had been after ADT to install it for me too though they delayed it by saying that they don't have it for existing customers and its only possible for new customers but they might have some options for existing customers too soon.


    I was quite perplexed with the response and kept checking back with them and in the end got frustrated and escalated and also started looking for other options like Verisure. ADT reacted quickly around Dec 2016 and did sign me up but I was not given any loyalty values for being an existing customer rather I was almost signed up as a new customer.


    They made me sign a new contract when I did clarify a possible move in the cards, the salesman assured me that though the contract is there, they are aware that I am existing customer, they will take care of my move and I will not need to pay a penny for any move.


    Aug 2017 I moved and the ADT salesman never replied to my texts and neither did he or his manager called after repeated requests made by their customer service. I was in a position where I was paying for monitoring for a house where I don't live while my house where I live was not monitored.


    After repeated calls to customer service, they agreed to treat me as a move customer but I was made to pay again for the instruments and devices which I was not happy about as I paid for the instruments twice in less than 8 months though I had ample assurances.


    That's not the end as I recently discover that ADT did not stop monthly charges for my old address after I moved and I was paying ADT for both the addresses while they are for monitoring only 1 house.


    When I raised this with ADT customer service, to my surprise, I found out how wrong are their business ethics to fleece their customer who has been loyal with them for so many years. I absolutely did not get any help from ADT so have now lodged a claim with MCOL and trust that the justice system corrects this wrong doing. It is not about money but I condemn the wrong business ethics and values.
    Originally posted by chakraso
    Hope this helps but feel that this is more of a rant
    Lloyds OD / Natwest OD / PO CC / Wescott / Argos Card cleared thanks to the 1 debt v 100 day challenge


    Next on the list - JD Williams
    • Manxman in exile
    • By Manxman in exile 29th Nov 17, 5:34 PM
    • 1,026 Posts
    • 719 Thanks
    Manxman in exile
    • #5
    • 29th Nov 17, 5:34 PM
    • #5
    • 29th Nov 17, 5:34 PM
    Hope this helps but feel that this is more of a rant
    Originally posted by gettingtheresometime

    Why waste your time on the Op's inability to communicate effectively?
    Last edited by Manxman in exile; 29-11-2017 at 5:36 PM. Reason: sorry - made it look like OP had a MH problem - effecively affectively
    • Ectophile
    • By Ectophile 29th Nov 17, 11:40 PM
    • 2,819 Posts
    • 1,738 Thanks
    Ectophile
    • #6
    • 29th Nov 17, 11:40 PM
    • #6
    • 29th Nov 17, 11:40 PM
    Apart from the double billing, which ought to be refunded, I can't see what they have actually done wrong.
    If it sticks, force it.
    If it breaks, well it wasn't working right anyway.
    • chakraso
    • By chakraso 30th Nov 17, 2:58 PM
    • 2 Posts
    • 0 Thanks
    chakraso
    • #7
    • 30th Nov 17, 2:58 PM
    • #7
    • 30th Nov 17, 2:58 PM
    Many Thanks for your responses. As this is my first ever pos, I was not aware whether there are word limitations or while posting the editor automatically truncate spaces and paragraphs. I have now learnt it so will ensure my future posts are not monotonous.

    My point of raising this here is that I have already tired enough to work it out with ADT in an amicable way and they just won't co-operate or listen.

    My point is they charged me for instruments twice and double billing along with false sales promises.

    I was planning to fight it alone through MCOL but now in the hindsight, I feel that a legal friend might be useful.
    Last edited by chakraso; 30-11-2017 at 3:00 PM. Reason: Corrections
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