Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@. Skimlinks & other affiliated links are turned on

Search
  • FIRST POST
    • hollie.weimeraner
    • By hollie.weimeraner 28th Nov 17, 10:01 AM
    • 1,422Posts
    • 827Thanks
    hollie.weimeraner
    TESCO Mobile Website Issue
    • #1
    • 28th Nov 17, 10:01 AM
    TESCO Mobile Website Issue 28th Nov 17 at 10:01 AM
    Just tried to purchase a sim only deal on the website and I can't progress beyond confirming the tariff required. Basically I choose the tariff and then also choose to cap the usage but when I press the "confirm" button nothing further happens. I can go back but cannot progress to where I was expecting to add my details and pay.

    Anyone else suffered this?

    Also doing this through topcashback so don't want to ring them and do it on the phone
Page 1
    • d123
    • By d123 28th Nov 17, 11:31 AM
    • 6,739 Posts
    • 4,302 Thanks
    d123
    • #2
    • 28th Nov 17, 11:31 AM
    • #2
    • 28th Nov 17, 11:31 AM
    Tried a different browser?
    ====
    • hollie.weimeraner
    • By hollie.weimeraner 28th Nov 17, 11:38 AM
    • 1,422 Posts
    • 827 Thanks
    hollie.weimeraner
    • #3
    • 28th Nov 17, 11:38 AM
    • #3
    • 28th Nov 17, 11:38 AM
    Tried a different browser?
    Originally posted by d123
    Yes Chrome and Edge both the same
    • d123
    • By d123 28th Nov 17, 12:02 PM
    • 6,739 Posts
    • 4,302 Thanks
    d123
    • #4
    • 28th Nov 17, 12:02 PM
    • #4
    • 28th Nov 17, 12:02 PM
    Yes Chrome and Edge both the same
    Originally posted by hollie.weimeraner
    Maybe try IE (and even Firefox) as well.
    ====
    • cbrown372
    • By cbrown372 28th Nov 17, 12:05 PM
    • 1,217 Posts
    • 3,737 Thanks
    cbrown372
    • #5
    • 28th Nov 17, 12:05 PM
    • #5
    • 28th Nov 17, 12:05 PM
    Maybe try taking the cap you have set off meantime? You can set it later.
    Its not that we have more patience as we grow older, its just that we're too tired to care about all the pointless drama
    • d123
    • By d123 28th Nov 17, 2:01 PM
    • 6,739 Posts
    • 4,302 Thanks
    d123
    • #6
    • 28th Nov 17, 2:01 PM
    • #6
    • 28th Nov 17, 2:01 PM
    Maybe try taking the cap you have set off meantime? You can set it later.
    Originally posted by cbrown372
    Good suggestion, I hadnít noticed that.
    ====
    • MoneyMate
    • By MoneyMate 2nd Dec 17, 8:45 AM
    • 2,853 Posts
    • 13,329 Thanks
    MoneyMate
    • #7
    • 2nd Dec 17, 8:45 AM
    • #7
    • 2nd Dec 17, 8:45 AM
    Just tried to purchase a sim only deal on the website and I can't progress beyond confirming the tariff required. Basically I choose the tariff and then also choose to cap the usage but when I press the "confirm" button nothing further happens. I can go back but cannot progress to where I was expecting to add my details and pay.

    Anyone else suffered this?

    Also doing this through topcashback so don't want to ring them and do it on the phone
    Originally posted by hollie.weimeraner
    Hi ,I was trying to pay through top cash back site , but it would not go through, had to phone through order at the Tesco number given with the error
    Try listing as missed through top cash back , your details are logged
    £30 is £30
    Last edited by MoneyMate; 02-12-2017 at 8:47 AM.
    There are more questions than answers
    WARNING ! May go silent for unfriendly replies
    Please excuse me Spell it MOST times
    UK Resident
    • hollie.weimeraner
    • By hollie.weimeraner 2nd Dec 17, 4:33 PM
    • 1,422 Posts
    • 827 Thanks
    hollie.weimeraner
    • #8
    • 2nd Dec 17, 4:33 PM
    • #8
    • 2nd Dec 17, 4:33 PM
    Website is now working but what a farce. In the end it was only certain offers that weren't working. I ordered the a different sim package and then changed it to the one I wanted when it went through. Sim was sent out but the account didn't show any data so rang tesco who said they could upgrade it. As I didn't want to lose my cashback I've cancelled it. Just checked the website and the offer is now working so will be ordering tonight.
    • MoneyMate
    • By MoneyMate 2nd Dec 17, 5:08 PM
    • 2,853 Posts
    • 13,329 Thanks
    MoneyMate
    • #9
    • 2nd Dec 17, 5:08 PM
    • #9
    • 2nd Dec 17, 5:08 PM
    Website is now working but what a farce. In the end it was only certain offers that weren't working. I ordered the a different sim package and then changed it to the one I wanted when it went through. Sim was sent out but the account didn't show any data so rang tesco who said they could upgrade it. As I didn't want to lose my cashback I've cancelled it. Just checked the website and the offer is now working so will be ordering tonight.
    Originally posted by hollie.weimeraner
    Im having a bad time at present with sims, but my Tesco sim came through OK, not too sure what going to happen with Topcashback yet.

    http://forums.moneysavingexpert.com/showthread.php?t=5749828
    There are more questions than answers
    WARNING ! May go silent for unfriendly replies
    Please excuse me Spell it MOST times
    UK Resident
    • Heng Leng
    • By Heng Leng 4th Dec 17, 3:12 PM
    • 4,276 Posts
    • 1,315 Thanks
    Heng Leng
    Im having a bad time at present with sims, but my Tesco sim came through OK, not too sure what going to happen with Topcashback yet.

    http://forums.moneysavingexpert.com/showthread.php?t=5749828
    Originally posted by MoneyMate
    If's it's not completed via the website then it is unlikely to be awarded manually.
    • MoneyMate
    • By MoneyMate 4th Dec 17, 5:34 PM
    • 2,853 Posts
    • 13,329 Thanks
    MoneyMate
    If's it's not completed via the website then it is unlikely to be awarded manually.
    Originally posted by Heng Leng
    OK agreed only a 50/50 chance but I but payment details through they seem to admit a glitch on their system, then did similar with Tesco rep on phone so I will wait and see.
    There are more questions than answers
    WARNING ! May go silent for unfriendly replies
    Please excuse me Spell it MOST times
    UK Resident
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

4,588Posts Today

8,648Users online

Martin's Twitter
  • RT @mmhpi: REPORT PUBLISHED: We reveal how #regulators of essential services can level the playing field & better support consumers with #m?

  • RT @mmhpi: "I have massive #anxiety about talking to strangers on the phone" - Regulators must improve the accessibility of essential serv?

  • RT @itvMLshow: I know you may be sad that we have no more shows this year BUT you wont have to wait too long for our next LIVE SPECIAL whic?

  • Follow Martin