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  • FIRST POST
    • Suebidoo
    • By Suebidoo 27th Nov 17, 9:00 PM
    • 1Posts
    • 0Thanks
    Suebidoo
    Contacting HMRC
    • #1
    • 27th Nov 17, 9:00 PM
    Contacting HMRC 27th Nov 17 at 9:00 PM
    I am having huge problems trying to get through to HMRC to talk about my tax.
    I get through the voice responses after 5mins only to then be told “we are too busy to take your call now, goodbye” and they then hang up on me! Unbelievable! And the calls aren’t free!
    Does anybody have any ways around this useless setup?
Page 1
    • Dazed and confused
    • By Dazed and confused 27th Nov 17, 9:03 PM
    • 1,990 Posts
    • 897 Thanks
    Dazed and confused
    • #2
    • 27th Nov 17, 9:03 PM
    • #2
    • 27th Nov 17, 9:03 PM
    Remember this thread when you come to vote at the next general election.

    But in the short term the usual suggestion on here is to try just before 8 in the morning.
    • molerat
    • By molerat 28th Nov 17, 11:38 AM
    • 17,487 Posts
    • 11,724 Thanks
    molerat
    • #3
    • 28th Nov 17, 11:38 AM
    • #3
    • 28th Nov 17, 11:38 AM
    Saturday morning even better.
    www.helpforheroes.org.uk/donations.html
    • badmemory
    • By badmemory 28th Nov 17, 1:07 PM
    • 1,071 Posts
    • 1,140 Thanks
    badmemory
    • #4
    • 28th Nov 17, 1:07 PM
    • #4
    • 28th Nov 17, 1:07 PM
    Even better put it in writing & then you get their answer in writing as the telephone ones are not always to be trusted & then they deny.
    • Pennywise
    • By Pennywise 28th Nov 17, 1:56 PM
    • 9,441 Posts
    • 17,174 Thanks
    Pennywise
    • #5
    • 28th Nov 17, 1:56 PM
    • #5
    • 28th Nov 17, 1:56 PM
    Remember this thread when you come to vote at the next general election.
    Originally posted by Dazed and confused
    I don't recall any of our local candidates including "giving HMRC a kick up the bum" in their manifestos.
    • chrismac1
    • By chrismac1 28th Nov 17, 5:37 PM
    • 2,469 Posts
    • 1,460 Thanks
    chrismac1
    • #6
    • 28th Nov 17, 5:37 PM
    • #6
    • 28th Nov 17, 5:37 PM
    It would get my vote if they did!
    Hideous Muddles from Right Charlies
    • trailingspouse
    • By trailingspouse 28th Nov 17, 6:05 PM
    • 2,466 Posts
    • 3,533 Thanks
    trailingspouse
    • #7
    • 28th Nov 17, 6:05 PM
    • #7
    • 28th Nov 17, 6:05 PM
    And once you get through, play nice. It's not the call-handler's fault, so don't take your frustrations out on them.
    • badmemory
    • By badmemory 29th Nov 17, 2:30 AM
    • 1,071 Posts
    • 1,140 Thanks
    badmemory
    • #8
    • 29th Nov 17, 2:30 AM
    • #8
    • 29th Nov 17, 2:30 AM
    And once you get through, play nice. It's not the call-handler's fault, so don't take your frustrations out on them.
    Originally posted by trailingspouse
    Definitely agree with this, it is their training that is at fault as with any call centre. But you will never prove it unless you put it in writing. If there is a problem the recording of your call will not exist. Even though all calls are recorded for "you to be right royally scr***d over as it suits us".
    • sheramber
    • By sheramber 29th Nov 17, 4:09 PM
    • 4,019 Posts
    • 2,976 Thanks
    sheramber
    • #9
    • 29th Nov 17, 4:09 PM
    • #9
    • 29th Nov 17, 4:09 PM
    It is nothing to do with the call handler or their training that the phones are busy and the OP cannot get through, hence the statement to 'play nice'.
    • Pennywise
    • By Pennywise 29th Nov 17, 4:32 PM
    • 9,441 Posts
    • 17,174 Thanks
    Pennywise
    They make so many mistakes, a huge amount of the calls will be repeat calls by people having to phone back when previous calls haven't solved their problem or made things worse. If the call handlers didn't make mistakes and did what they say they'll do, the number of calls would plummet as people wouldn't have to keep ringing back.
    • dori2o
    • By dori2o 29th Nov 17, 8:32 PM
    • 7,373 Posts
    • 12,281 Thanks
    dori2o
    Dont want to wait on the phone, sign up for the Personal Tax Account at Gov. uk.

    You may well find your problem can be resolved online within a few minutes.
    To equate judgement and wisdom with occupation is at best . . . insulting.
    • Wayne O Mac
    • By Wayne O Mac 30th Nov 17, 9:12 PM
    • 211 Posts
    • 261 Thanks
    Wayne O Mac
    Or hire an accountant. They never make mistakes.
    • badmemory
    • By badmemory 1st Dec 17, 12:16 AM
    • 1,071 Posts
    • 1,140 Thanks
    badmemory
    Or hire an accountant. They never make mistakes.
    Originally posted by Wayne O Mac
    I'm sure they do & will admit themselves that some do but nowhere near as many as ............. but then to be fair they are paid a lot more than the call centre people & are much better trained (& paid).

    I really dislike talking to anybody's call centre people because I know they are undertrained, underpaid & unable to actually help & I usually feel like screaming at them (I don't actually do that because it wouldn't be fair on them). But eventually someone somewhere has to sort things. How much easier it would be for everyone if it was sorted as a first response?
    Last edited by badmemory; 01-12-2017 at 12:26 AM.
    • Pennywise
    • By Pennywise 1st Dec 17, 7:49 AM
    • 9,441 Posts
    • 17,174 Thanks
    Pennywise
    Or hire an accountant. They never make mistakes.
    Originally posted by Wayne O Mac
    At least if your accountant is useless, it's quick and simple to change and find someone else. With HMRC, you're stuck with them and have to jump through their hoops, even when it's them in the wrong.
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