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  • FIRST POST
    • J B
    • By J B 27th Nov 17, 6:23 PM
    • 2,391Posts
    • 781Thanks
    J B
    Unable to travel - refund?
    • #1
    • 27th Nov 17, 6:23 PM
    Unable to travel - refund? 27th Nov 17 at 6:23 PM
    I bought tickets for four to travel through 'take the train'

    Two bookings -
    Crewe to Manchester - Off Peak Day Return - £28.60
    Manchester to Durham - Off Peak Return - £173.80

    Sadly, one member fell down the stairs at Crewe and broke her arm so the trip was aborted and no tickets were used.

    I've downloaded the 'TTT Refund Application Form' but before I waste too much time, I see that there's a £10 per ticket admin fee.
    Did each booking involve one ticket, four tickets or eight tickets???
Page 1
    • KeithP
    • By KeithP 27th Nov 17, 6:31 PM
    • 4,800 Posts
    • 3,166 Thanks
    KeithP
    • #2
    • 27th Nov 17, 6:31 PM
    • #2
    • 27th Nov 17, 6:31 PM
    I bought tickets for four to travel through 'take the train'

    Two bookings -
    Crewe to Manchester - Off Peak Day Return - £28.60
    Manchester to Durham - Off Peak Return - £173.80

    Sadly, one member fell down the stairs at Crewe and broke her arm so the trip was aborted and no tickets were used.

    I've downloaded the 'TTT Refund Application Form' but before I waste too much time, I see that there's a £10 per ticket admin fee.
    Did each booking involve one ticket, four tickets or eight tickets???
    Originally posted by J B
    Four people each had two return tickets.

    That's eight tickets.
    .
    • J B
    • By J B 27th Nov 17, 8:43 PM
    • 2,391 Posts
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    J B
    • #3
    • 27th Nov 17, 8:43 PM
    • #3
    • 27th Nov 17, 8:43 PM
    Four people each had two return tickets.

    That's eight tickets.
    Originally posted by KeithP
    Thanks

    Four tickets per booking so £40 admin fee
    • martindow
    • By martindow 28th Nov 17, 12:13 PM
    • 7,303 Posts
    • 4,084 Thanks
    martindow
    • #4
    • 28th Nov 17, 12:13 PM
    • #4
    • 28th Nov 17, 12:13 PM
    Sorry to hear about falling down steps at Crewe. I think you can only cancel and get refunds if it is done before the day of travel.

    Assuming the accident was on the day you were due to travel, I suspect that you will only be able to get a refund on Durham-Manchester return portion which is valid for a month from the original date of travel.
    • J B
    • By J B 28th Nov 17, 12:28 PM
    • 2,391 Posts
    • 781 Thanks
    J B
    • #5
    • 28th Nov 17, 12:28 PM
    • #5
    • 28th Nov 17, 12:28 PM
    Thanks all

    T&C's say we can claim up to 30 days after and Take The Train have just replied and said <<I can confirm there will only 1 admin charge of £10 as your booking for four was all made under the same reference>>
    which is better news
    • Voyager2002
    • By Voyager2002 28th Nov 17, 3:12 PM
    • 11,730 Posts
    • 7,943 Thanks
    Voyager2002
    • #6
    • 28th Nov 17, 3:12 PM
    • #6
    • 28th Nov 17, 3:12 PM
    If the fall was on station premises you should also consider whether compensation is due, and whether that is a route you wish to explore.
    • J B
    • By J B 29th Nov 17, 3:16 PM
    • 2,391 Posts
    • 781 Thanks
    J B
    • #7
    • 29th Nov 17, 3:16 PM
    • #7
    • 29th Nov 17, 3:16 PM
    If the fall was on station premises you should also consider whether compensation is due, and whether that is a route you wish to explore.
    Originally posted by Voyager2002
    Elderly lady stumbles on stairs when she could have taken the lift.

    Not an option we would consider thanks.
    • martindow
    • By martindow 30th Nov 17, 10:16 AM
    • 7,303 Posts
    • 4,084 Thanks
    martindow
    • #8
    • 30th Nov 17, 10:16 AM
    • #8
    • 30th Nov 17, 10:16 AM
    Elderly lady stumbles on stairs when she could have taken the lift.

    Not an option we would consider thanks.
    Originally posted by J B
    Good for you! Too many people seem to want compensation for accidents that are nobody's fault.
    • Voyager2002
    • By Voyager2002 30th Nov 17, 12:18 PM
    • 11,730 Posts
    • 7,943 Thanks
    Voyager2002
    • #9
    • 30th Nov 17, 12:18 PM
    • #9
    • 30th Nov 17, 12:18 PM
    Elderly lady stumbles on stairs when she could have taken the lift.

    Not an option we would consider thanks.
    Originally posted by J B
    I am glad that you have indeed considered this and come to that conclusion.

    I do suggest that you put these thoughts in a letter to the TOC that operates the station: giving you a full refund without deduction of the fees would be a good customer service gesture.
    • lisyloo
    • By lisyloo 30th Nov 17, 4:27 PM
    • 21,319 Posts
    • 10,243 Thanks
    lisyloo
    I do suggest that you put these thoughts in a letter to the TOC that operates the station: giving you a full refund without deduction of the fees would be a good customer service gesture.
    I don't follow the logic here.
    She fell and no-one was to blame (sorry to hear that BTW), but there are costs involved and staff to pay, so why should this be free just because they decide not to take advantage (they would have to prove fault to win).

    I do feel sorry for the person that fell, but this still sounds like trying to take advantage to me.
    • J B
    • By J B 30th Nov 17, 10:06 PM
    • 2,391 Posts
    • 781 Thanks
    J B
    This is going off topic ...

    The 'British Rail' staff were very helpful and had called an ambulance before our party had even managed to gather their thoughts.

    80+ yr old 'victim' is progressing well.
    • agrinnall
    • By agrinnall 1st Dec 17, 10:07 AM
    • 18,783 Posts
    • 14,492 Thanks
    agrinnall

    I do feel sorry for the person that fell, but this still sounds like trying to take advantage to me.
    Originally posted by lisyloo
    Sorry J B for remaining off topic but...

    This is a money saving site, so taking advantage of the possibility of a good will gesture seems reasonable and in keeping with the aims of the site.
    • lisyloo
    • By lisyloo 1st Dec 17, 2:15 PM
    • 21,319 Posts
    • 10,243 Thanks
    lisyloo
    so taking advantage of the possibility of a good will gesture seems reasonable and in keeping with the aims of the site.
    To me this seems tantamount to blackmail.
    I don't think that's within the aim of Martin Lewis's site or Martin Lewis.

    Just my opinion.
    Goodbye.
    • J B
    • By J B 1st Dec 17, 2:31 PM
    • 2,391 Posts
    • 781 Thanks
    J B
    Sorry J B for remaining off topic but...

    This is a money saving site, so taking advantage of the possibility of a good will gesture seems reasonable and in keeping with the aims of the site.
    Originally posted by agrinnall
    To me this seems tantamount to blackmail.
    I don't think that's within the aim of Martin Lewis's site or Martin Lewis.
    Originally posted by lisyloo
    Yup, I'm with lisyloo and also my conscience says ...

    "Thanks for looking after me so well at Crewe Station, thanks for calling me an ambulance, thanks for putting your first-aid experience to good use, thanks for taking your coat off to help me keep warm, thanks for helping me to the bottom of the stairs, thanks for helping me to get to the ambulance ........... now I'm gonna sue you"
    • agrinnall
    • By agrinnall 1st Dec 17, 3:29 PM
    • 18,783 Posts
    • 14,492 Thanks
    agrinnall
    To me this seems tantamount to blackmail.
    Originally posted by lisyloo
    Nonsense, simply mentioning it in a communication requesting a refund, with no conditions attached to it (which is what Voyager originally suggested) is in no way blackmail. Clearly J B isn't going to do this, but it's ridiculous to vilify anybody who would choose to.
    • Voyager2002
    • By Voyager2002 1st Dec 17, 3:36 PM
    • 11,730 Posts
    • 7,943 Thanks
    Voyager2002
    Yup, I'm with lisyloo and also my conscience says ...

    "Thanks for looking after me so well at Crewe Station, thanks for calling me an ambulance, thanks for putting your first-aid experience to good use, thanks for taking your coat off to help me keep warm, thanks for helping me to the bottom of the stairs, thanks for helping me to get to the ambulance ........... now I'm gonna sue you"
    Originally posted by J B
    Yes, but saying "thanks" and then "I have one more favour to ask" is not blackmail.

    As an aside, it is good to know how well the staff at Crewe responded.
    • p00hsticks
    • By p00hsticks 1st Dec 17, 6:28 PM
    • 5,791 Posts
    • 5,592 Thanks
    p00hsticks
    Yes, but saying "thanks" and then "I have one more favour to ask" is not blackmail.
    Originally posted by Voyager2002
    As the OP says in their inital post that they purchased their tickets via 'takethetrain' and this is who they are therefore claiming the refund from, while Crewe station is managed by Virgin Trains, all this discussion is rather moot.
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