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  • FIRST POST
    • savemoney
    • By savemoney 27th Nov 17, 5:27 PM
    • 12,842Posts
    • 11,441Thanks
    savemoney
    Ebay sided with seller
    • #1
    • 27th Nov 17, 5:27 PM
    Ebay sided with seller 27th Nov 17 at 5:27 PM
    I bought two 2nd hand strimmer batteries on ebay. It said not tested in listing due to not having battery charger. fair enough they came today

    I bought the batteries neither work in proper charger one of batteries was slightly damaged.

    I noticed later seller had the charger seperate in a listing so could have checked.

    I asked for a refund and buyer referred this to ebay, and they gone in there favour

    "We're sorry that you had a problem with your purchase. However, the seller described the item accurately and buyers can get a refund only if there's something wrong with the item."

    I rang ebay but they referred me to paypal I cant seem to get in touch with paypal I rang them but keep going round in circles.

    How can ebay side with seller the batteries are defective and or something wrong with the item totally going against ebays own rules

    I have 444 feedback and customer for 17 years not once complaint I ant a scammer
Page 2
    • savemoney
    • By savemoney 28th Nov 17, 12:42 PM
    • 12,842 Posts
    • 11,441 Thanks
    savemoney
    yes sorry it is only slightly damaged the end of battery has a indicator to show how much power but its got damage as the small led display is broken

    I have had zero input in ebay dispute I didnt refer it they did and it then went to paypal once dispute was settled.

    You still have the option of a Paypal case. But as I said above - BE BRIEF and state the item has arrived damaged (you didn't answer my question re this above so I am assuming it is damaged not listed). If you are brief and stick to that angle, Paypal will side with you and ask you to return the item. If you google 'returns on us' you can get reimbursement up to £15 from paypal to return.
    Originally posted by theonlywayisup
    • theonlywayisup
    • By theonlywayisup 28th Nov 17, 1:01 PM
    • 11,442 Posts
    • 7,715 Thanks
    theonlywayisup
    yes sorry it is only slightly damaged the end of battery has a indicator to show how much power but its got damage as the small led display is broken

    I have had zero input in ebay dispute I didnt refer it they did and it then went to paypal once dispute was settled.
    Originally posted by savemoney
    I'm not clear what you are saying on that last bit. Paypal don't get involved unless you open a case with them (not with Ebay). You can open a case in Ebay and or Paypal. Have you opened one with Paypal?
    • savemoney
    • By savemoney 28th Nov 17, 1:25 PM
    • 12,842 Posts
    • 11,441 Thanks
    savemoney
    I sent a message to the seller to send it back then I got a email from ebay saying this

    Hello my username,username of seller has asked us to step in and help. We'll make a decision within 48 hours.We'll get back to you within 48 hours.

    It then went in sellers favour and then nrxt I knew it paypal opened a dispute all I did after message from ebay shown above is contact ebay by phone telling them I wasnt happy with there verdict
    Last edited by savemoney; 28-11-2017 at 1:28 PM.
    • Brynsam
    • By Brynsam 28th Nov 17, 1:52 PM
    • 248 Posts
    • 193 Thanks
    Brynsam
    This is all very hard to follow. Are you saying that the seller opened a Paypal dispute??
    • savemoney
    • By savemoney 28th Nov 17, 1:59 PM
    • 12,842 Posts
    • 11,441 Thanks
    savemoney
    I never opened a ebay case and having spoken to ebay once the seller won I assume they must have opened a paypal case they did put me through to paypal but the line went dead I never had contact with paypal at all.

    This is all very hard to follow. Are you saying that the seller opened a Paypal dispute??
    Originally posted by Brynsam
    Last edited by savemoney; 28-11-2017 at 2:03 PM.
    • theonlywayisup
    • By theonlywayisup 28th Nov 17, 8:46 PM
    • 11,442 Posts
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    theonlywayisup
    I never opened a ebay case and having spoken to ebay once the seller won I assume they must have opened a paypal case they did put me through to paypal but the line went dead I never had contact with paypal at all.
    Originally posted by savemoney
    It doesn't work that cases open by themselves and a seller can't open a Paypal case for a buyer to claim SNAD.....

    The easiest solution is to ask you if you can open a Paypal case?
    • iltisman
    • By iltisman 28th Nov 17, 9:50 PM
    • 2,333 Posts
    • 2,525 Thanks
    iltisman
    I have a de-code for some descriptions :-
    Untested=Absolutely unserviceable
    Worked when I last used it = probably unserviceable
    Selling for a friend = broken
    It's only my cheerfulness that keeps me going
    • steveE2
    • By steveE2 29th Nov 17, 1:10 AM
    • 1,174 Posts
    • 1,099 Thanks
    steveE2
    I think I've found the listing,registered as a private seller and batteries were sold "For parts or not working"-No Returns as is the charger he was selling,now it's possible they were tested together but not knowing which was faulty both were listed correctly as for parts or not working.
    ebay definition:
    For parts or not working: An item that does not function as intended or is not fully operational. This includes items that are defective in ways that render them difficult to use, items that require service or repair, or items missing essential components. See the sellerís listing for full details. See all condition definitions

    The listing description says
    Black & Decker 36v Lithium Batterys. ( Untested As No Charger)

    Cannot test as house clerance item and no charger

    This may mean he clears houses or he is clearing his house(i would be leaning towards the former)

    You must have opened an ebay case for return and with no returns and sold for parts etc that is why you lost.

    I can't see you winning a Paypal dispute either as they do seem to be as described unless you were to emphasise the additional damage on delivery.
    • savemoney
    • By savemoney 29th Nov 17, 11:42 AM
    • 12,842 Posts
    • 11,441 Thanks
    savemoney
    Thats correct Steve. I never opened a case I just sent him a message and he referred this to ebay. I have never had any direct input either via ebay or paypal so can not tell them any more.

    I have had the individual batteries inside 18650 tested. I have found that many of 18650 are below the threashold to take charge hence why the charger reported them as defective, so the two batteries are not even good for parts. On top of that the two batteries each contain 10x18650 batteries the outer case on one was damaged this was not reported in his listing

    I suspect he knew this as he also mentioned he doesnt have a charger to test the two batteries but one of his listings clearly shows he does so did have the opportunity to do this.

    I also think because they knew this he is playing clever games and referred this to ebay aso I couldnt have any say in how this progresses..

    Either way if he clears houses then he must be a trader and because he is using a personnel account I have few rights even he denied me the right to send the goods back under the old distance selling act because I can not obtain his address
    Last edited by savemoney; 29-11-2017 at 11:47 AM.
    • savemoney
    • By savemoney 29th Nov 17, 11:50 AM
    • 12,842 Posts
    • 11,441 Thanks
    savemoney
    Well as I said I have never opened a case not online with ebay or paypal. He referred this to ebay when they sided with him then rang ebay up. They told me a number of letters to write down, he said he would put me through to paypal and I waited and the line went dead. I checked online at paypal and a case was open. I have never had any opportunity to have my say in writing

    I cant put any further information how the dead batteries unable to receive charge so not even good for parts either so complete waste of money for some lithium and plastic that is only good to bin

    If you see this video it shows a way how to but there is a big risk. I have had each individual 18650 battery tested with a multi meter by a technican friend

    https://www.youtube.com/watch?v=WJ-Do37BeWQ&t=1s

    It doesn't work that cases open by themselves and a seller can't open a Paypal case for a buyer to claim SNAD.....

    The easiest solution is to ask you if you can open a Paypal case?
    Originally posted by theonlywayisup
    Last edited by savemoney; 29-11-2017 at 11:53 AM.
    • savemoney
    • By savemoney 29th Nov 17, 1:48 PM
    • 12,842 Posts
    • 11,441 Thanks
    savemoney
    I just spoken to paypal and they have decided in my favour and dont have to return the items. Thanks all
    • theonlywayisup
    • By theonlywayisup 30th Nov 17, 12:11 PM
    • 11,442 Posts
    • 7,715 Thanks
    theonlywayisup
    I just spoken to paypal and they have decided in my favour and dont have to return the items. Thanks all
    Originally posted by savemoney
    I am more than confused by your posts as they are not clear at all.

    At least you have won the case although Paypal usually require you to return the item.
    • Shrimply
    • By Shrimply 30th Nov 17, 12:15 PM
    • 850 Posts
    • 473 Thanks
    Shrimply
    dont have to return the items. Thanks all
    Originally posted by savemoney
    Just as well given that you've dismantled them...
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