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    • dalo
    • By dalo 27th Nov 17, 12:06 PM
    • 164Posts
    • 34Thanks
    Gym membership help with complaint.
    • #1
    • 27th Nov 17, 12:06 PM
    Gym membership help with complaint. 27th Nov 17 at 12:06 PM
    Hi this probably could be in a few different sections but i'll try and explain best I can

    I signed up to a 'cheap'ish local branch of a big chain gym in July. I signed up for 12 months. Since I've been there I think there have been 4 managers?

    Anyway, last Friday, the newist of managers decided to send a mail shot round to the members of the gym, Black Friday offer, only he didn't BCC us all he left all our email addresses in the To:line, so now my email address is visible to all 200+ member and vice versa.

    I am fuming about this as this is a breach of data protection. I called the manager, was told he'd call back, emailed him, left messages on social media for them, Nothing! I've emailed the head office now but I can't find a telephone number anywhere to call.

    I really want to just cancel my direct debit and be done with them but worried they will chase me etc. Is there anywhere I can complain to re the data breach? I'm very frustrated now and getting angrier by the hour!
Page 1
    • indesisiv
    • By indesisiv 27th Nov 17, 3:19 PM
    • 5,212 Posts
    • 17,381 Thanks
    • #2
    • 27th Nov 17, 3:19 PM
    • #2
    • 27th Nov 17, 3:19 PM
    Do they have a complaints procedure? I would suggest that you find out how to start an official complaint. You may be able to come to a solution through that? Or failing that you will need a full and final response from them.

    Then finally ??
    Information Commissioners Office

    However the ICO will only look into things after you have tried to sort it I think.
    Last edited by indesisiv; 27-11-2017 at 3:21 PM.
    “Time is intended to be spent, not saved” - Alfred Wainwright
    • nomoneytoday
    • By nomoneytoday 27th Nov 17, 3:28 PM
    • 4,735 Posts
    • 2,866 Thanks
    • #3
    • 27th Nov 17, 3:28 PM
    • #3
    • 27th Nov 17, 3:28 PM
    An apology and maybe a free month would be fair.
    Cancelling a contract for an admin mistake, I think is unlikely.
    • Fosterdog
    • By Fosterdog 27th Nov 17, 4:58 PM
    • 3,612 Posts
    • 6,245 Thanks
    • #4
    • 27th Nov 17, 4:58 PM
    • #4
    • 27th Nov 17, 4:58 PM
    The contract you have agreed to with them and the data breach are two separate things. The data issue is not a valid reason for early termination of the contract.

    They have made a mistake, I don!!!8217;t quite understand why you would be !!!8220;fuming!!!8221;, mildly annoyed I understand, but fuming over something so trivial is an extreme overreaction. I!!!8217;m assuming you are not perfect and have made mistakes both in your personal life and in your profession, that!!!8217;s all this is. Now you!!!8217;ve made them aware you have no reason to believe it will happen again and you have suffered no actual loss by your email address being included in a long list, a list that possibly nobody else has even paid attention to and noticed.

    You can complain to the ICO however this is a minor breach and relatively trivial compared to the serious cases they deal with, as long as the company agree it will never happen again I highly doubt they!!!8217;d even consider looking into it.
    • wgl2014
    • By wgl2014 4th Dec 17, 6:45 PM
    • 533 Posts
    • 328 Thanks
    • #5
    • 4th Dec 17, 6:45 PM
    • #5
    • 4th Dec 17, 6:45 PM
    What do you think anyone is going to do with your 'stolen' email address?

    I'd get over it and move on.
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