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  • FIRST POST
    • Cortina123
    • By Cortina123 25th Nov 17, 2:46 PM
    • 8Posts
    • 0Thanks
    Cortina123
    Enact Conveyancing (free from lender)
    • #1
    • 25th Nov 17, 2:46 PM
    Enact Conveyancing (free from lender) 25th Nov 17 at 2:46 PM
    My remortage application to Natwest through broker was submitted last Friday, everything has been checked and ok, just waiting for valuation report to be assesd which was Friday.
    So now holding my breath for mortgage offer!
    Natwest use enact for there conveyancing which is no cost to me, received some paperwork in post this morning to sign and post back, there on line tracking system looks good and title deed etc has already been checked so looks like things could progress quickly.
    However I have just had a look look at enacts reviews on trust pilot and they have pretty poor reviews, saying it could take up to 8 weeks to complete from mortgage offer!!!!
    Any body used these for a simple remortage?, if they are going to be slow I would just rather pay to use my own solicitor.
Page 1
    • AdKM
    • By AdKM 30th Nov 17, 5:11 PM
    • 43 Posts
    • 1 Thanks
    AdKM
    • #2
    • 30th Nov 17, 5:11 PM
    • #2
    • 30th Nov 17, 5:11 PM
    I submitted a remortgage application to Barclays back in early July. The process with Barclays was absolutely fantastic. I had a full offer and a visit from the valuer within 5 days of application.
    Barclays asked me if I wanted Enact to do the conveyancing for 'free'. I am really upset with them. I still haven't completed nearly 6 months later, but fingers crossed will do so next week. I have found them to be incredibly pernickety. A friend of mine is a conveyancer and it is his opinion that they have been making me jump through hoops unnecessarily. I bought my flat from a housing association with a small discount and there was a restriction on the lease, but not on the title title at Land Registry. Enact have insisted that the title must be updated before they progress further. My last lender did not ask for this to be done. Also they asked me to provide a whole paper trail about how I purchased via 'stair casing' when I didn't purchase in this way. It was infuriating trying to tell them I didn't need to prove something they were asking for proof of. Even now I feel I am being kept waiting unnecessarily. I handed in the final piece of paperwork they asked for last Friday and I was informed that my old lender sent them the redemption statement days ago. It was all there ready to complete on November 24th. I even requested if they could do it by December 1st, but no they still haven't done it and now need to request a new redemption statement as it is month end. My offer runs out in the first week of Jan, so the whole thing has been anxiety producing. Still there is no urgency on their part. Personally, after this experience, I'll never take 'free' conveyancing again and would definitely avoid Enact. They seem to be too big to have a deft touch. It's all too 'by the book' and 'computer says no' despite you being assigned a named case handler with a direct line, I guarantee you'll never be able to speak to that person directly. Sometimes I have wondered if the named contact is actually a real person. Obviously it is, but having a named contact appears to me to be a cosmetic exercise giving the impression that you will get a personal touch, when the reality is very different.
    Last edited by AdKM; 30-11-2017 at 5:27 PM.
    • kingstreet
    • By kingstreet 30th Nov 17, 5:21 PM
    • 32,366 Posts
    • 17,376 Thanks
    kingstreet
    • #3
    • 30th Nov 17, 5:21 PM
    • #3
    • 30th Nov 17, 5:21 PM
    Brokers are forcing the market towards cashbacks and away from 'free legals' due to the kind of service cheap conveyancing warehouses offer to lenders for the kind of money lenders want to pay.

    It'll take a while, but we'll get there in the end...
    I am a mortgage broker. You should note that this site doesn't check my status as a Mortgage Adviser, so you need to take my word for it. This signature is here as I follow MSE's Mortgage Adviser Code of Conduct. Any posts on here are for information and discussion purposes only and shouldn't be seen as financial advice. Please do not send PMs asking for one-to-one-advice, or representation.
    • Thrugelmir
    • By Thrugelmir 30th Nov 17, 5:32 PM
    • 56,196 Posts
    • 49,573 Thanks
    Thrugelmir
    • #4
    • 30th Nov 17, 5:32 PM
    • #4
    • 30th Nov 17, 5:32 PM
    saying it could take up to 8 weeks to complete from mortgage offer!!!!
    Originally posted by Cortina123
    Any such online review needs to be put into context.
    “Opportunities come infrequently. When it rains gold, put out the bucket, not the thimble”
    ― Warren Buffett
    • ACG
    • By ACG 30th Nov 17, 5:40 PM
    • 15,879 Posts
    • 8,133 Thanks
    ACG
    • #5
    • 30th Nov 17, 5:40 PM
    • #5
    • 30th Nov 17, 5:40 PM
    I use Natwest a lot at the minute and I have never really had any major issues with Enact. Sometimes they are mega quick and efficient, other times they are a little on the slow side but I have never had a case where they were so slow I had to call up and give them a nudge, personally as far as free legals go, I would say they are fine.
    I am a Mortgage Adviser
    You should note that this site doesn't check my status as a mortgage adviser, so you need to take my word for it. This signature is here as I follow MSE's Mortgage Adviser Code of Conduct. Any posts on here are for information and discussion purposes only and shouldn't be seen as financial advice.
    • kingstreet
    • By kingstreet 30th Nov 17, 5:51 PM
    • 32,366 Posts
    • 17,376 Thanks
    kingstreet
    • #6
    • 30th Nov 17, 5:51 PM
    • #6
    • 30th Nov 17, 5:51 PM
    I use Natwest a lot at the minute and I have never really had any major issues with Enact. Sometimes they are mega quick and efficient, other times they are a little on the slow side but I have never had a case where they were so slow I had to call up and give them a nudge, personally as far as free legals go, I would say they are fine.
    Originally posted by ACG
    Maybe NatWest pays more than ****lays?
    I am a mortgage broker. You should note that this site doesn't check my status as a Mortgage Adviser, so you need to take my word for it. This signature is here as I follow MSE's Mortgage Adviser Code of Conduct. Any posts on here are for information and discussion purposes only and shouldn't be seen as financial advice. Please do not send PMs asking for one-to-one-advice, or representation.
    • AdKM
    • By AdKM 5th Dec 17, 11:44 AM
    • 43 Posts
    • 1 Thanks
    AdKM
    • #7
    • 5th Dec 17, 11:44 AM
    • #7
    • 5th Dec 17, 11:44 AM
    Today I was finally given a date of completion from Enact, but only after I wrote to Barclays with a complaint and a request to extend the deadline for the mortgage expiration. Barclays got straight on it and actioned my case as urgent whilst requesting an email of explanation from Enact for the delay. It did the trick. Less than 24 hours later completion date sorted. Why Enact couldn't have done before when I was asking them to expedite it I don't know. But phew! Just three weeks short of Mortgage Offer expiration is a little too close for liking, especially as the mortgage rate I got in July is no longer available.
    • Neutrinno
    • By Neutrinno 5th Dec 17, 2:44 PM
    • 151 Posts
    • 69 Thanks
    Neutrinno
    • #8
    • 5th Dec 17, 2:44 PM
    • #8
    • 5th Dec 17, 2:44 PM
    This is the service that is common with 'free legals', it is just a conveyor belt service.

    I always recommend a product without free legals if speed is important, products typically come with cashback to offset the cost of a reliable firms of conveyancers.
    I am a Mortgage Broker.

    You should note that this site doesn't check my status as a Mortgage Adviser, so you need to take my word for it. This signature is here as I follow MSE's Mortgage Adviser Code of Conduct. Any posts on here are for information and discussion purposes only and shouldn't be seen as financial advice.
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