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  • FIRST POST
    • MoneyMate
    • By MoneyMate 24th Nov 17, 8:32 PM
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    MoneyMate
    Who or what company owns the PAC code ID mobile number ?
    • #1
    • 24th Nov 17, 8:32 PM
    Who or what company owns the PAC code ID mobile number ? 24th Nov 17 at 8:32 PM
    Hi hope you can help today I have discovered my number is shared with another phone.

    Originally my number came with a ASDA sim, then ported to Sainsburys mobile which then disappeared from the marketplace so ported to my current provider ID all were PAYG Three Network.

    All was OK till today when I discovered that recently my number was enabled on a 1P contract phone.

    If I ported my number over to another sim who would keep the working number, currently I can make calls and it comes off my monthly quota BUT all incoming calls / texts go to the other phone 1P contract.

    Is There a simple answer so I don't have change my number, if your confused how to you think I feel, any sensible suggestions welcome please
    Last edited by MoneyMate; 06-12-2017 at 9:39 AM.
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Page 3
    • Enceladus
    • By Enceladus 28th Nov 17, 10:36 AM
    • 63 Posts
    • 18 Thanks
    Enceladus
    Call forwarding service has been disabled, #21#
    Call forwarding voice +447782333123 after 30 secs, voice number.
    62 is the same.
    Originally posted by MoneyMate
    It was *#21# that I wanted you to try. #21# on it's own disables the service. Hence the "Service has been disabled" message, so we don't know for sure what the previous status was. But no matter.

    Since you disabled the forward, if there was one at all, you should test again and see do inbound calls still go to the other party.
    &
    Power off your phone. Then call it and see does the call divert to voicemail?
    If it does, then leave yourself a message.
    Power on the phone and wait a minute or two. Do you see a new voicemail alert?
    Regardless, call your voicemail and see is your message actually there?
    • MoneyMate
    • By MoneyMate 28th Nov 17, 2:45 PM
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    MoneyMate
    Went back into local Carphone store today, at least they tried to help no change, tried my ID sim in a new phone exactly the same, so its not my phone its network.
    waiting for ID to reply about official complaint ( but i'm not holding my breath )
    to PAC soon, do or die, kill my sim and 1P chap hopefully.
    Wow id tryed to contact me 6.30 tonight, that was the email message I got later
    I can still phone out but anyone trying my mobile now gets a constant engaged.
    Last edited by MoneyMate; 28-11-2017 at 11:26 PM.
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    • MoneyMate
    • By MoneyMate 28th Nov 17, 7:48 PM
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    MoneyMate
    Sorry got providers muddled thought this list should clear things up


    PROVIDER PIGGYBACKING FIRM
    EE Major players: ASDA Mobile, BT Mobile*, The Phone Coop, Virgin Mobile* Minnows: Axis Mobile, Delight Mobile, Natterbox, Plusnet Mobile*, Vectone Mobile

    O2 Major players: Giffgaff*, Tesco Mobile, Sky Mobile Minnows: LycaMobile, TalkTalk Mobile*

    Three Major players: iD Mobile, The People's Operator Minnows: Globalgig

    Vodafone Major players: Talk Mobile Minnows: Cortel Telephone, Glemnet, Highnet, Lebara Mobile, Ownfone, , Zest4 Mobile
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    • Ian011
    • By Ian011 28th Nov 17, 8:11 PM
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    Ian011
    Anything you do with your SIM or your provider will have no effect on the 1P situation. The wider phone network thinks your number is assigned to 1P mobile and sends calls there. It is 1P mobile that needs to sort this out.

    One question that has still not been answered is what phone number does the person on 1P mobile think they have? Is it the same as yours or a different number? Additionally, how long have they had that number? And, where does this sit in the timeline in relation to the closure of Sainsbury's Mobile?

    My guess is that when Sainsbury's Mobile closed down, your phone number was reverted to its originally allocated provider, marked as dormant, and they then re-issued it to a new customer.

    Meanwhile, you had supposedly ported the number out to iD Mobile. When you make a call, iD Mobile sets the caller ID information so that your number is shown at the other end but that is as far as the functionality of your number goes - the rest of the wider mobile phone system sees your number allocated to 1P mobile and forwards calls there.
    Last edited by Ian011; 30-11-2017 at 2:25 PM.
    • d123
    • By d123 28th Nov 17, 9:18 PM
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    d123
    Sorry got providers muddled thought this list should clear things up


    PROVIDER PIGGYBACKING FIRM
    EE Major players: ASDA Mobile, BT Mobile*, The Phone Coop, Virgin Mobile* Minnows: Axis Mobile, Delight Mobile, Natterbox, Plusnet Mobile*, Vectone Mobile

    O2 Major players: Giffgaff*, Tesco Mobile, Sky Mobile Minnows: LycaMobile, TalkTalk Mobile*

    Three Major players: iD Mobile, The People's Operator Minnows: Globalgig

    Vodafone Major players: Talk Mobile Minnows: Cortel Telephone, Glemnet, Highnet, Lebara Mobile, Ownfone, , Zest4 Mobile
    Originally posted by MoneyMate
    As Plusnet is actually also owned by BT they should probably be considered in the major player category, you’ve also forgotten Smarty and FreedomPop who are 3UK MVNO’s (actually there are quite a few MVNOs missing, 1p Mobile (EE) is another)
    ====
    • MoneyMate
    • By MoneyMate 28th Nov 17, 11:18 PM
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    MoneyMate
    Anything you do with your SIM or your provider will have no effect on the 1P situation. The wider phone network thinks your number is assigned to 1P mobile and sends calls there. It is 1P mobile that needs to sort this out.

    One question that has still not been answered is what phone number does the person on 1P mobile think they have? Is it the same as yours or a different number? Additionally, how long have they had that number? And, where does this sit in the timeline in relation to the closure of Sainsbury's Mobile?

    My guess is that when Sainsbury's Mobile closed down, your phone number was reverted to its originally allocated provider, marked as dormant, and they then re-issued it to a new customer.

    Meanwhile, you had supposedly ported the number out to iD Mobile. When you make a call, iD Mobile sets the caller ID information so that your number is shown at the other end but that is as far as the functionality of your number goes - the rest of the wider mobile phoe system sees your number allocated to 1P mobile and forwards calls there.
    Originally posted by Ian011
    Both me and the 1p chap is the same number, recently when I first phoned my mobile from another phone it went to 1p, when I make calls to other numbers it records my number too. The 1p chap told me he activated his sim about 2 weeks ago,I ported away from Sainsbury's dec15 to ID, I had this same number at Asda that's how got it guessing total time for 2.5/3 years.
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    • Ian011
    • By Ian011 29th Nov 17, 12:50 AM
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    Ian011
    So your number worked for incoming calls until two weeks ago and then anyone who tried to call you got the other person instead?

    EE, ASDA and 1P need to ensure that when anyone calls "your" mobile number that the call is directed to iD.

    1P mobile need to issue the other person with a new number.
    Last edited by Ian011; 29-11-2017 at 12:56 AM.
    • MoneyMate
    • By MoneyMate 29th Nov 17, 9:19 AM
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    MoneyMate
    So your number worked for incoming calls until two weeks ago and then anyone who tried to call you got the other person instead?

    EE, ASDA and 1P need to ensure that when anyone calls "your" mobile number that the call is directed to iD.

    1P mobile need to issue the other person with a new number.
    Originally posted by Ian011
    Totally agree with what your saying, in an ideal world this would be great but i don't think that will happen, waiting for new sim to arrive for Tesco mobile to port , could go anyway have to wait and see

    If it fails it fails, but at least I did my best to keep my number, its the principle of it
    Last edited by MoneyMate; 29-11-2017 at 2:33 PM.
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    • Ian011
    • By Ian011 29th Nov 17, 9:49 AM
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    Ian011
    I suspect that porting your number from iD to Tesco will do nothing to fix the issue that calls to your number are delivered to 1P Mobile.

    You might end up with a Tesco SIM that you can call out from and which shows "your" number on screen at the other end, but I suspect that incoming calls to your number will continue to be delivered to 1P Mobile.

    You might instead end up with a failed port and perhaps lose the number altogether.
    • Jon 01
    • By Jon 01 29th Nov 17, 10:56 AM
    • 4,961 Posts
    • 1,576 Thanks
    Jon 01
    Trying to port a number under these circumstances is a recipe for creating more problems. There's a 1% chance it'll fix the problem. It's just going to add layers to issues you already have.

    You should stay as you are until the issues resolved. Get through to team leader and get him to pass a request on to network support to investigate what's gone wrong. After it's sorted, then port if you still want too...
    • Enceladus
    • By Enceladus 29th Nov 17, 10:57 AM
    • 63 Posts
    • 18 Thanks
    Enceladus
    You've been very clear that calls to your number are routing to the third party 1p mobile. and that calls from your iD mobile correctly route to the destination and it's your number is displayed.

    However do you know if the 1p mobile is able to make calls? And if so what number is displayed?

    In the scenario which you describe, switching your phone on and registering on a network should disable the 1p mobile and vice-versa. The number can only be active on one SIM at a time. And each SIM has unique serial number called an IMSI. If it wern't like that it would be easy to steal a number or to listen into somebody else's calls.

    At the moment I don't believe it's a good idea to attempt the port to Tesco. It seems to me that there is a significant possibility that you will end up losing the number. And also you will be dealing with yet another MVNO that does not have any capability to fix the issue.

    You need to persuade iD to escalate the issue to Three. Three will have to liaise with EE to get this fixed. Ultimately one or the other of you is going to have a new number.

    I wonder if the iD mobile is actually a port from somewhere else that's gone wrong? Do you know?
    • Heng Leng
    • By Heng Leng 29th Nov 17, 11:59 AM
    • 4,273 Posts
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    Heng Leng
    According to Wikipedia, iD from CPW is a Three MVNO, not EE as you implied in your original post. 1p is EE. And the now defunct Sainsbury's was Vodafone.

    Have you checked the call forward status as I advised? What does the phone say if you dial "*#21#"? (Leave out the quotes.) It should return "Voice: not forwarded", does it?

    In the light of the ID email please check your voicemail number. Dial "*#61#" and it should return the voicemail number and the time delay. The voicemail number for Three/iD appears to be +447782333123. Is yours something different?

    Also check "*#62#"? Does that have the correct Three/iD voicemail number?
    Originally posted by Enceladus
    It's seems to been some kind of port split.
    The outgoing calls/diverts aren't part of the issue here.

    What are the first 5 digits (07***) - this should identify the donor network as either Vodafone or EE.
    • MoneyMate
    • By MoneyMate 29th Nov 17, 2:23 PM
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    MoneyMate
    You've been very clear that calls to your number are routing to the third party 1p mobile. and that calls from your iD mobile correctly route to the destination and it's your number is displayed.

    However do you know if the 1p mobile is able to make calls? And if so what number is displayed?

    In the scenario which you describe, switching your phone on and registering on a network should disable the 1p mobile and vice-versa. The number can only be active on one SIM at a time. And each SIM has unique serial number called an IMSI. If it wern't like that it would be easy to steal a number or to listen into somebody else's calls.

    At the moment I don't believe it's a good idea to attempt the port to Tesco. It seems to me that there is a significant possibility that you will end up losing the number. And also you will be dealing with yet another MVNO that does not have any capability to fix the issue.

    You need to persuade iD to escalate the issue to Three. Three will have to liaise with EE to get this fixed. Ultimately one or the other of you is going to have a new number.

    I wonder if the iD mobile is actually a port from somewhere else that's gone wrong? Do you know?
    Originally posted by Enceladus
    However do you know if the 1p mobile is able to make calls? And if so what number is displayed - Info if true from the 1P technical centre man suggested that he is also displaying the same number when he phones out.
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    • MoneyMate
    • By MoneyMate 29th Nov 17, 2:26 PM
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    MoneyMate
    It's seems to been some kind of port split.
    The outgoing calls/diverts aren't part of the issue here.

    What are the first 5 digits (07***) - this should identify the donor network as either Vodafone or EE.
    Originally posted by Heng Leng
    Sorry but I know you are only trying to help BUT im not disclosing any more of my number, every one already has the ending in "000"
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    • glentoran99
    • By glentoran99 29th Nov 17, 2:44 PM
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    glentoran99
    The key to understanding this is what number the other person thinks they have.

    There are three possibilities here:

    The scenario you describe where the number has been accidentally duplicated.

    A routing error ie calls to your number are being routed to the wrong SIM. (There is no central database of phone numbers and so when you port a number the call actually goes to your original provider who route it to your current provider - you can find out more about this on the Ofcom website - sometimes the original network makes a mistake during porting and forwards the call incorrectly) In this case the other person would have a different number and be wondering why they have strange calls and text.

    The final possibility is that 1p (or whoever handles it for them) have put a redirect in place.

    This is further complicated by some virtual operators paying the host network to do things like this on their behalf. Others do it themselves.

    The best way to handle this is to insist that it's handled as a failed port by the MNP team at your operator. Depending on which scenario it is could mean it takes a while to resolve.
    Originally posted by PHK


    so when someone phones me, does it go to Cellnet, then 02, then Vodafone, then three?
    • MoneyMate
    • By MoneyMate 29th Nov 17, 3:45 PM
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    MoneyMate
    Wow ID are now trying to contact me as I started a case through Resolver, pity they can't contact me through my mobile as its constantly engaged (Not me ) perhaps they will contact me on my home phone as instructed ?
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    • Enceladus
    • By Enceladus 29th Nov 17, 3:52 PM
    • 63 Posts
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    Enceladus
    How do you know that iD are trying to contact you?
    • pmduk
    • By pmduk 29th Nov 17, 4:41 PM
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    pmduk
    How do you know that iD are trying to contact you?
    Originally posted by Enceladus
    The OP has already stated they are emailing him.
    • glentoran99
    • By glentoran99 29th Nov 17, 5:38 PM
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    glentoran99
    Wow ID are now trying to contact me as I started a case through Resolver, pity they can't contact me through my mobile as its constantly engaged (Not me ) perhaps they will contact me on my home phone as instructed ?
    Originally posted by MoneyMate


    Mobile phone companies seem to be a bit dense in that regard, I had a dispute with Vodafone, which was my phone wasn't working, they kept trying to call me on it instead of my house phone
    • pmduk
    • By pmduk 29th Nov 17, 5:46 PM
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    pmduk
    Not just the mobile companies. You wouldn't believe how many customers call to complain that their mobile phone isn't working only to reveal that they're calling from the affected handset.
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