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  • FIRST POST
    • MSE Andrew
      Verified User verified user
    • By MSE Andrew Verified User verified user 17th Nov 17, 1:44 PM
    • 49Posts
    • 6Thanks
    MSE Andrew
    Add your feedback on energy supplier Pure Planet
    • #1
    • 17th Nov 17, 1:44 PM
    Add your feedback on energy supplier Pure Planet 17th Nov 17 at 1:44 PM
    This is a feedback thread on energy supplier

    Pure Planet

    Please share your experience with other MoneySavers. Click reply to take part
    • Did your switch go smoothly?
    • Have you had problems since?
    • Is it easy to contact?
    The feedback comes as part of the

    Click reply below to discuss. If you haven’t already, join the forum to reply.
Page 1
    • simoningram
    • By simoningram 28th Nov 17, 2:59 PM
    • 5 Posts
    • 1 Thanks
    simoningram
    • #2
    • 28th Nov 17, 2:59 PM
    • #2
    • 28th Nov 17, 2:59 PM
    My experience to date is extremely positive, switch happened within 2 weeks and was very smooth. Love the app and info supplied within in. Price appears extremely competitive to date. Would recommend.
    • pnam
    • By pnam 28th Nov 17, 3:53 PM
    • 767 Posts
    • 1,423 Thanks
    pnam
    • #3
    • 28th Nov 17, 3:53 PM
    • #3
    • 28th Nov 17, 3:53 PM
    So far so good. Switch from SP completed without a hitch, communication good, just been reminded to submit first set of monthly meter reads, which is easy to do via the app.
    • foxland
    • By foxland 5th Dec 17, 4:03 PM
    • 3 Posts
    • 0 Thanks
    foxland
    • #4
    • 5th Dec 17, 4:03 PM
    Pure Planet Direct Debits
    • #4
    • 5th Dec 17, 4:03 PM
    Just tried to switch. Pure Planet will charge higher direct debit over winter months and lower direct debit in summer months. Changing in December results in higher monthly payments than previous supplier (over the year £100 saving). Will not be proceeding on that basis!
    • Neil Jones
    • By Neil Jones 5th Dec 17, 6:25 PM
    • 1,145 Posts
    • 648 Thanks
    Neil Jones
    • #5
    • 5th Dec 17, 6:25 PM
    • #5
    • 5th Dec 17, 6:25 PM
    Just tried to switch. Pure Planet will charge higher direct debit over winter months and lower direct debit in summer months. Changing in December results in higher monthly payments than previous supplier (over the year £100 saving). Will not be proceeding on that basis!
    Originally posted by foxland
    But that's normal behaviour for the smaller providers to uplift in the colder months, that and the "month in advance" payment system.
    • footyguy
    • By footyguy 6th Dec 17, 9:00 AM
    • 4,136 Posts
    • 1,666 Thanks
    footyguy
    • #6
    • 6th Dec 17, 9:00 AM
    • #6
    • 6th Dec 17, 9:00 AM
    But that's normal behaviour for the smaller providers to uplift in the colder months, that and the "month in advance" payment system.
    Originally posted by Neil Jones
    I wouldn't say it was 'normal', although a few small suppliers do take this approach in the fisrt year of joining ... if you join them in the approach to or during winter.

    But I don't think this supplier takes that approach ... unless you can provide evidence to the contrary.

    I see the supplier does review payments after 1 month and again after 6 months to ensure you are on track to pay off the entire 12 month's usage in 12 months.
    The supplier is also conmsidering alternative appraoched (but not the one suggested by foxland), but these are only being considered at this stage as I understand.

    As I see it, usage probably doesn't make up as big a percentage of the bill as many suppliers anyway, as the supplier charges a whopping £120 per year per fuel standing charge (which they confusingly refer to as a membership charge)
    Last edited by footyguy; 06-12-2017 at 9:02 AM.
    • Hengus
    • By Hengus 6th Dec 17, 10:00 AM
    • 5,200 Posts
    • 3,189 Thanks
    Hengus
    • #7
    • 6th Dec 17, 10:00 AM
    • #7
    • 6th Dec 17, 10:00 AM
    My experience to date is extremely positive, switch happened within 2 weeks and was very smooth. Love the app and info supplied within in. Price appears extremely competitive to date. Would recommend.
    Originally posted by simoningram
    I smell a slight rat. It is not legally possible to switch within 2 weeks as there is a 14 day 'cooling off' period that starts from the day that the supplier receives the application to transfer a supply. Care to elaborate.
    • MSE Andrea
    • By MSE Andrea 7th Dec 17, 11:20 AM
    • 8,937 Posts
    • 21,532 Thanks
    MSE Andrea
    • #8
    • 7th Dec 17, 11:20 AM
    • #8
    • 7th Dec 17, 11:20 AM
    Hi folks, Pure Planet will be joining the forum with a verified account in the next couple of days.

    If you're a customer or prospective customer and have a question please do ask it on here and hopefully it will be able to help you.

    Andrea
    Could you do with a Money Makeover?


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    • petersprizes
    • By petersprizes 20th Dec 17, 9:08 PM
    • 3 Posts
    • 0 Thanks
    petersprizes
    • #9
    • 20th Dec 17, 9:08 PM
    Problems switching
    • #9
    • 20th Dec 17, 9:08 PM
    Hi all,

    Most people seem to have had positive experiences with Pure Planet, however I'm afraid I have had to abandon my switch to them.

    I had a lot of technical difficulties with the app, mainly in trying to enter meter readings, and then was unable to speak to anyone about it due to their insistence on using a 'bot' for customer service.

    I tried to discuss with them on Twitter, and they asked me to DM me, however the person staffing their Twitter feed didn't appear to realise they needed to follow me for me to do so.

    Afraid I can't recommend them.
  • PurePlanet
    My experience to date is extremely positive, switch happened within 2 weeks and was very smooth. Love the app and info supplied within in. Price appears extremely competitive to date. Would recommend.
    Originally posted by simoningram
    Thanks Simon - that's great to hear!

    Marc at Pure Planet
    Verified Company
    I am a verified representative of Pure Planet. MSE has given permission for me to post in response to queries about the company so that I can help solve issues. You can see my name on the Verified Companies list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE.
  • PurePlanet
    Just tried to switch. Pure Planet will charge higher direct debit over winter months and lower direct debit in summer months. Changing in December results in higher monthly payments than previous supplier (over the year £100 saving). Will not be proceeding on that basis!
    Originally posted by foxland
    Hi @foxland
    Yes that's right - we charge differently in the winter and summer. We do this because we try to buy our energy for the winter in advance, as it keeps our rates down.
    The payments flex to colder and warmer months to match usage and protect members from building up too much debt or too much credit.
    It means a little less in warmer months and a little more in the colder months to mirror the pattern of energy use.
    Hope that helps

    Marc @ Pure Planet
    Verified Company
    I am a verified representative of Pure Planet. MSE has given permission for me to post in response to queries about the company so that I can help solve issues. You can see my name on the Verified Companies list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE.
    • Hengus
    • By Hengus 17th Jan 18, 1:40 PM
    • 5,200 Posts
    • 3,189 Thanks
    Hengus
    Marc @ Pure Planet. Welcome to the forum. If you want potential customers to look seriously at your Company's offer you need to answer the concerns raised in this thread as well as thanking people for positive reviews.

    Are there known technical issues with your APP and, if so, what is Pure Planet doing to address these problems?

    Are staff trained in the use of Social media for those who choose to use this method of communication?
  • PurePlanet
    Hi @Hengus
    Thanks for the welcome, that's very kind.
    We will of course answer questions. I've only just received and enabled our MSE forum verified profile and I don't want to get carried away on day one!
    Our app is of being constantly updated, and like all app development there are occasional bugs to be squashed. Our customers are really good at letting us know when they spot one.
    Staff are trained in use of social media and I am more than happy to pass on anything which is raised here.
    Thanks again for the warm welcome
    Marc @ Pure Planet
    Verified Company
    I am a verified representative of Pure Planet. MSE has given permission for me to post in response to queries about the company so that I can help solve issues. You can see my name on the Verified Companies list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE.
    • CarolynCh
    • By CarolynCh 31st Jan 18, 11:55 AM
    • 41 Posts
    • 32 Thanks
    CarolynCh
    PurePlanet questions
    Hello Marc

    I am thinking of switching to PurePlanet - just a couple of questions:

    1. Are there just two (winter & summer) DD changes or will the amount be changed more frequently?

    2. Can I set a round amount?

    (I prefer my payment to be the same round amount each month, but it would be OK for it to change once for winter and once for summer if absolutely necessary).

    2. Can the account be managed (input meter readings, see latest bill) on the website or just via the app? If only via the app, have the issues mentioned by previous posters to this thread been ironed out yet?

    Thank you.
  • PurePlanet
    Hi CarolynCH

    Great to hear that you're thinking of switching to Pure Planet!
    In answer to your question about how many Direct Debits are there - there are just two, one for summer, one for winter. Alas no you won't be able to set a round amount.
    About your app/website question. Yes we're app only. That means members can access their account really quickly and at any time, and it also helps us keep our costs lower, which in turn means we can offer a lower price. We appreciate it might not be for everyone but we’ve seen apps take off in other sectors, such as banking.

    Hope that helps?
    Marc
    Verified Company
    I am a verified representative of Pure Planet. MSE has given permission for me to post in response to queries about the company so that I can help solve issues. You can see my name on the Verified Companies list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE.
    • aphill24
    • By aphill24 6th Feb 18, 7:39 PM
    • 85 Posts
    • 33 Thanks
    aphill24
    £10 monthly charge
    Hi, I am thinking about changing to Pure Planet. The £10 per month for both gas & elec seem a big chunk to pay? Is this correct please?
  • PurePlanet
    Hi @aphill24 Thanks for your question. And lovely to hear that you're thinking about switching to us
    We charge a low monthly membership fee. This is the standing charge. It’s the daily rate calculated and collected in 12 equal monthly installments each year.
    (It covers your meter maintenance, our people costs, operating and systems costs, our low profit margin, and VAT.)
    Marc
    Verified Company
    I am a verified representative of Pure Planet. MSE has given permission for me to post in response to queries about the company so that I can help solve issues. You can see my name on the Verified Companies list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE.
    • jhorsfieldbradbury
    • By jhorsfieldbradbury 7th Feb 18, 12:51 PM
    • 65 Posts
    • 27 Thanks
    jhorsfieldbradbury
    I have joined Pure Planet at the end of last month. Yes, (1) it is "app only", (2) the standing charge is high and (3) if something went wrong I worry about forum-only customer service.

    BUT - for me (ancient poorly-insulated Victorian house with children in it all day), my gas and electricity usage are much higher than average which makes the overall cost much lower than any other option at the moment.

    So far everything has gone very smoothly. The app does what it needs to do for me.

    I consider the 100% green energy a bonus, but it was not a factor in my decision to switch.

    Also - some kind MSE forumite used my referral code to sign up and I received the £25 Amazon voucher promptly by email.
    • jhorsfieldbradbury
    • By jhorsfieldbradbury 7th Feb 18, 12:54 PM
    • 65 Posts
    • 27 Thanks
    jhorsfieldbradbury
    Marc - a question for you - is it possible in the app to see my historic meter reading submissions along with the date?
  • PurePlanet
    Hi
    Glad to hear that you're enjoying the Pure Planet experience so far!
    Re historic meter reading submissions. Not yet, but this is on the list of things to do. This is great feedback, thank you.
    (Also - if you DM me in the Pure Planet community - my user name is @Marc - I should be able to arrange to get some historic energy usage for you, and your statements. If you want.)

    Cheers
    Marc
    Verified Company
    I am a verified representative of Pure Planet. MSE has given permission for me to post in response to queries about the company so that I can help solve issues. You can see my name on the Verified Companies list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE.
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