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  • FIRST POST
    • catoutthebag
    • By catoutthebag 11th Nov 17, 9:28 PM
    • 2,177Posts
    • 478Thanks
    catoutthebag
    Am I entitled?
    • #1
    • 11th Nov 17, 9:28 PM
    Am I entitled? 11th Nov 17 at 9:28 PM
    It's been 6 years since I did this, and was a long process, but more straightforward, and I won.

    This time, flying from uk to the USA (unlike last time), via a budget Eu Carrier. Delayed 4 hours on the way back and just over 2 hours on the way there. On the way back provided with meal vouchers.

    Some passenger on the flight made an announcement to us all while waiting for luggage that we should go to a certain website and write in as we are entitled to 500-600 dollars as it was a 3hr plus delay.

    How am I covered with the USA? I paid via credit card.

    Thank you
Page 1
    • phatbear
    • By phatbear 11th Nov 17, 9:39 PM
    • 3,451 Posts
    • 3,128 Thanks
    phatbear
    • #2
    • 11th Nov 17, 9:39 PM
    • #2
    • 11th Nov 17, 9:39 PM
    What was the reason for the delay?
    Live each day like its your last because one day you'll be right
    • catoutthebag
    • By catoutthebag 11th Nov 17, 9:58 PM
    • 2,177 Posts
    • 478 Thanks
    catoutthebag
    • #3
    • 11th Nov 17, 9:58 PM
    • #3
    • 11th Nov 17, 9:58 PM
    What was the reason for the delay?
    Originally posted by phatbear
    Due to late incoming aircraft
    • Nick_C
    • By Nick_C 11th Nov 17, 10:03 PM
    • 3,147 Posts
    • 4,180 Thanks
    Nick_C
    • #4
    • 11th Nov 17, 10:03 PM
    • #4
    • 11th Nov 17, 10:03 PM
    You should get €600 equivalent for a four hour delay. Claim directly from the airline. Google EU261 for more details. Lots of info about this.
    • catoutthebag
    • By catoutthebag 11th Nov 17, 10:20 PM
    • 2,177 Posts
    • 478 Thanks
    catoutthebag
    • #5
    • 11th Nov 17, 10:20 PM
    • #5
    • 11th Nov 17, 10:20 PM
    You should get €600 equivalent for a four hour delay. Claim directly from the airline. Google EU261 for more details. Lots of info about this.
    Originally posted by Nick_C
    Thank you!

    What about the 2 hour delay outward, no reason provided?
    • Tyzap
    • By Tyzap 12th Nov 17, 12:09 AM
    • 1,181 Posts
    • 565 Thanks
    Tyzap
    • #6
    • 12th Nov 17, 12:09 AM
    • #6
    • 12th Nov 17, 12:09 AM
    Thank you!

    What about the 2 hour delay outward, no reason provided?
    Originally posted by catoutthebag
    Sorry, no claim, your delay would have to be 3 hours or more.
    Please read Vaubans superb guide. To find it Google and then download 'vaubans guide'.
    • JPears
    • By JPears 12th Nov 17, 6:53 PM
    • 3,338 Posts
    • 926 Thanks
    JPears
    • #7
    • 12th Nov 17, 6:53 PM
    • #7
    • 12th Nov 17, 6:53 PM
    Downlaod Vauban's most informative guide for all the information you need.
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
    • catoutthebag
    • By catoutthebag 5th Dec 17, 12:09 PM
    • 2,177 Posts
    • 478 Thanks
    catoutthebag
    • #8
    • 5th Dec 17, 12:09 PM
    • #8
    • 5th Dec 17, 12:09 PM


    Although we respect your request for compensation, we’re unable to honour your claim as your flight was delayed due to extraordinary circumstances. This is in accordance with the European Court of Justice Verdict C-549/07 Wallentin-Hermann.

    • Caz3121
    • By Caz3121 5th Dec 17, 12:24 PM
    • 10,867 Posts
    • 7,094 Thanks
    Caz3121
    • #9
    • 5th Dec 17, 12:24 PM
    • #9
    • 5th Dec 17, 12:24 PM
    have a look at the NWNF checkers on EUclaim and bottonline, put your flight details in and see if they agree with the airline's view
    • catoutthebag
    • By catoutthebag 5th Dec 17, 1:24 PM
    • 2,177 Posts
    • 478 Thanks
    catoutthebag
    Both quick checks confirmed I can claim. I thought it would be more straightforward nowadays.

    So do I write to the airline?
    • Tyzap
    • By Tyzap 5th Dec 17, 2:07 PM
    • 1,181 Posts
    • 565 Thanks
    Tyzap
    Both quick checks confirmed I can claim. I thought it would be more straightforward nowadays.

    So do I write to the airline?
    Originally posted by catoutthebag
    Yes, quote the EC261 regulations and request the appropriate compensation.

    If your arrival time was less then 4 hours, but more than 3 hours, they can halve the amount of compensation to €300 per passenger. Departure times are irrelevant. If they can prove the delay was due to an extraordinary circumstance (EC) you will not be due any compensation.

    If they claim it was due to an EC they must also explain the details to you. When they don't, it's usually because it is not an EC and they are just trying to circumvent the law.

    Good luck.
    Please read Vaubans superb guide. To find it Google and then download 'vaubans guide'.
    • catoutthebag
    • By catoutthebag 6th Dec 17, 10:27 AM
    • 2,177 Posts
    • 478 Thanks
    catoutthebag
    Yes, quote the EC261 regulations and request the appropriate compensation.

    If your arrival time was less then 4 hours, but more than 3 hours, they can halve the amount of compensation to €300 per passenger. Departure times are irrelevant. If they can prove the delay was due to an extraordinary circumstance (EC) you will not be due any compensation.

    If they claim it was due to an EC they must also explain the details to you. When they don't, it's usually because it is not an EC and they are just trying to circumvent the law.

    Good luck.
    Originally posted by Tyzap
    Is there a template for when they've rejected you via their online form and you want to escalate?
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