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  • FIRST POST
    • MSE Megan F
    • By MSE Megan F 10th Nov 17, 12:03 PM
    • 198Posts
    • 77Thanks
    MSE Megan F
    MSE News: Most broadband and landline users to get automatic compensation from 2019
    • #1
    • 10th Nov 17, 12:03 PM
    MSE News: Most broadband and landline users to get automatic compensation from 2019 10th Nov 17 at 12:03 PM
    Broadband and home phone customers with the biggest telecoms providers will soon be automatically compensated for poor service or missed appointments, under a new scheme which is set to be up and running by early 2019...
    Read the full story:
    'Most broadband and landline users to get automatic compensation from 2019'

    Click reply below to discuss. If you havenít already, join the forum to reply.
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Page 1
    • boatman
    • By boatman 10th Nov 17, 2:51 PM
    • 3,602 Posts
    • 2,520 Thanks
    boatman
    • #2
    • 10th Nov 17, 2:51 PM
    • #2
    • 10th Nov 17, 2:51 PM
    Its a good idea, but it gives providers another excuse to put the price up.
    • robin58
    • By robin58 10th Nov 17, 9:25 PM
    • 2,066 Posts
    • 2,183 Thanks
    robin58
    • #3
    • 10th Nov 17, 9:25 PM
    • #3
    • 10th Nov 17, 9:25 PM
    Its a good idea, but it gives providers another excuse to put the price up.
    Originally posted by boatman
    Didn't you know that's what Ofcom is all about. Put a wall in the way and the providers find away around it.

    You only have you look at the mobile providers to see that.

    As for phone line being sorted out in 2 days, it will be interesting how Openreach step up to that
    The more I live, the more I learn.
    The more I learn, the more I grow.
    The more I grow, the more I see.
    The more I see, the more I know.
    The more I know, the more I see,
    How little I know.!!
    • michael1234
    • By michael1234 4th Jan 18, 7:41 PM
    • 137 Posts
    • 56 Thanks
    michael1234
    • #4
    • 4th Jan 18, 7:41 PM
    • #4
    • 4th Jan 18, 7:41 PM
    I've been left without broadband despite keeping the service type the same but just changing providers (Plusnet Fibre to Vodafone Fibre).

    On switchover day, (OpenReach bast@@@s I assume) manage to disconnect me from Plusnet but not "finish" reconnecting me to Vodafone. I've been told I'll get an update which is two weeks from switchover day. Not that it will be fixed then - just an update.

    I'm now having to pay my existing mobile phone provider quite a lot extra to get more data. Vodafone "kindly" offered me 50GB of data but for that I needed to sign up for a pay monthly contract I don't need AND to add insult they also said they don't approve new contracts to customers who have just started any contract with them. I'vbe obviously just made the mistake of starting a new brodaband contract so even if I wanted to sign up for their mobile phone sim contract to get the 50GB they wouldn't allow it under their rules!

    A question I have is, if it came to it, could I sue for the direct cost incurred to me of paying for additional mobile data on my phone which is the cheapest I could see of maintaining some kind of service (but no video of course)? I can't see how such a cost could be considered consequential.
    • JJ Egan
    • By JJ Egan 5th Jan 18, 10:00 AM
    • 10,066 Posts
    • 4,165 Thanks
    JJ Egan
    • #5
    • 5th Jan 18, 10:00 AM
    • #5
    • 5th Jan 18, 10:00 AM
    Sue yes you can basically sue anybody but who are you going to take action against ??
    Vodafone are the provider so all claims would be against them .You should ask them for compensation .
  • Vodafone
    • #6
    • 10th Jan 18, 1:23 PM
    • #6
    • 10th Jan 18, 1:23 PM
    Hi michael1234,

    I've just replied to you here.

    Kind regards,

    Lee

    Vodafone Social Media
    ďOfficial Company Representative
    I am the official company representative of Vodafone. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
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