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  • FIRST POST
    • scottiefan
    • By scottiefan 7th Nov 17, 2:06 PM
    • 4Posts
    • 0Thanks
    scottiefan
    How do I get Vodafone to write off my debt?
    • #1
    • 7th Nov 17, 2:06 PM
    How do I get Vodafone to write off my debt? 7th Nov 17 at 2:06 PM
    Due to various ongoing problems with Vodafone I terminated my contract with them in summer '16. As I was still in contract they charged me a termination fee of £139. I told them in person, over the phone, and on a 'chat window' that I wasn't going to pay this as I believed they were in breach of contract by failing to remedy the problem that I had little or no signal at home.
    They passed my debt to Advantis Credit and when they approached me for payment I forwarded them transcripts of my conversation with Vodafone and they stopped collection activity so I assume that between them, Advantis and Vodafone considered the debt uncollectable.
    I've not had any contact regarding the matter since but it's showing on my Clearscore report as a negative (your account is seriously in arrears).
    How do I get this cleared from my name and improve my credit score please?
Page 1
    • zx81
    • By zx81 7th Nov 17, 2:08 PM
    • 14,909 Posts
    • 15,749 Thanks
    zx81
    • #2
    • 7th Nov 17, 2:08 PM
    • #2
    • 7th Nov 17, 2:08 PM
    You would need to contact them and dispute the debt.
    • DCFC79
    • By DCFC79 7th Nov 17, 2:12 PM
    • 30,610 Posts
    • 19,359 Thanks
    DCFC79
    • #3
    • 7th Nov 17, 2:12 PM
    • #3
    • 7th Nov 17, 2:12 PM
    Its not your credit score your improving, well maybe so but only you can see the score, what matters is your credit history which is what all lenders see.
    Can people stop loaning money/being a guarator to family/friends, it rarely ends well and you lose out as your money is gone or you get shafted with being a guarantor.
    • scottiefan
    • By scottiefan 7th Nov 17, 2:19 PM
    • 4 Posts
    • 0 Thanks
    scottiefan
    • #4
    • 7th Nov 17, 2:19 PM
    • #4
    • 7th Nov 17, 2:19 PM
    I have disputed the debt and they just passed it to Advantis, then when I told Advantis that it was under dispute they stopped chasing me.
    I'm going to be going for a new fixed rate mortgage deal next year, will £139 old debt affect this? If so, I'll persue it with Vodafone, but otherwise I really don't think I can take the nightmare that is dealing with these people!

    thanks
    • BoGoF
    • By BoGoF 7th Nov 17, 2:20 PM
    • 2,839 Posts
    • 2,086 Thanks
    BoGoF
    • #5
    • 7th Nov 17, 2:20 PM
    • #5
    • 7th Nov 17, 2:20 PM
    As you have discovered not paying something on a point of principle often has repercussions. You should have grudgingly paid then fight for compensation through the correct channels. If the fee was stated in the t and c's then not sure you have a valid reason to now challenge.
    • scottiefan
    • By scottiefan 7th Nov 17, 2:30 PM
    • 4 Posts
    • 0 Thanks
    scottiefan
    • #6
    • 7th Nov 17, 2:30 PM
    • #6
    • 7th Nov 17, 2:30 PM
    OK, but assuming I don't have a time machine then what I should have done is irrelevant. I'm more interested in what to do now...
    • bertiewhite
    • By bertiewhite 7th Nov 17, 2:47 PM
    • 772 Posts
    • 823 Thanks
    bertiewhite
    • #7
    • 7th Nov 17, 2:47 PM
    • #7
    • 7th Nov 17, 2:47 PM
    Ask them for a deadlock letter (as you cannot come to an agreement) and then take it to the Ombudsman.
    • Candyapple
    • By Candyapple 7th Nov 17, 2:54 PM
    • 2,514 Posts
    • 1,879 Thanks
    Candyapple
    • #8
    • 7th Nov 17, 2:54 PM
    • #8
    • 7th Nov 17, 2:54 PM
    I have disputed the debt and they just passed it to Advantis, then when I told Advantis that it was under dispute they stopped chasing me.
    I'm going to be going for a new fixed rate mortgage deal next year, will £139 old debt affect this? If so, I'll persue it with Vodafone, but otherwise I really don't think I can take the nightmare that is dealing with these people!

    thanks
    Originally posted by scottiefan
    Most definitely it will, in fact you'd probably be rejected for obtaining a new deal so it's very important you sort this out ASAP.

    Have you checked what the debt is showing as on your other reports?

    The free versions to check your credit files are below:
    Experian: www.moneysavingexpert.com/creditclub
    Equifax: www.clearscore.com
    Call Credit: www.noddle.co.uk

    How far into the contract were you before you cancelled?

    Is it showing as a default on your Clearscore report?
    I'm a Board Guide on the Credit Cards, Loans, Credit Files & Ratings boards. I'm a volunteer to help the boards run smoothly, and I can move and merge threads there. Any views are mine and not the official line of moneysavingexpert.com
    • Gary_Dexter
    • By Gary_Dexter 7th Nov 17, 3:07 PM
    • 375 Posts
    • 210 Thanks
    Gary_Dexter
    • #9
    • 7th Nov 17, 3:07 PM
    • #9
    • 7th Nov 17, 3:07 PM
    TBH, you jumped to the conclusion of stopping your contract and then not paying the remainder - it's in their T's and C's that should you stop your contract early you pay the remainder or a part fee thereof.

    Coverage is not promised, especially indoors - they provide boosters and femtocells to alleviate this.

    Also, ignore the score, you're never looking to improve that. Ever.
    • Citizen-Erased
    • By Citizen-Erased 7th Nov 17, 3:53 PM
    • 5 Posts
    • 3 Thanks
    Citizen-Erased
    You might be surprised that from a legal and contractual point of view Vodafone and any other mobile network in the UK are not obliged to guarantee reception inside your property, many contractors standard wording specifically state this. Why would it be the fault of the supplier if the issue is at your end, i.e you have very thick walls etc.

    You are given a cooling off period for this very reason.

    It is possible to get an AIP with a default still showing, including from the major lenders, but that small debt will end up costing you 10x or more in extra interest over the 6 year period it will be there.
    • Tarambor
    • By Tarambor 7th Nov 17, 6:00 PM
    • 1,950 Posts
    • 1,386 Thanks
    Tarambor
    OK, but assuming I don't have a time machine then what I should have done is irrelevant. I'm more interested in what to do now...
    Originally posted by scottiefan
    Not a lot you can do, the damage is done.
  • Vodafone
    Hi scottiefan,

    If you'd like me to look into this for you, please email me via the form here.

    To access the form you'll need to enter the code WRT135.

    As well as stating your query in the question box, please also quote "MSE Forum".

    Once sent, you'll receive an automated reply with a reference number. Post it on here and I'll check I've received it.

    Kind regards,

    Lee

    Vodafone Social Media
    Official Company Representative
    I am the official company representative of Vodafone. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • tykesi
    • By tykesi 10th Jan 18, 9:07 AM
    • 1,926 Posts
    • 2,675 Thanks
    tykesi
    Hi scottiefan,

    If you'd like me to look into this for you, please email me via the form here.

    To access the form you'll need to enter the code WRT135.

    As well as stating your query in the question box, please also quote "MSE Forum".

    Once sent, you'll receive an automated reply with a reference number. Post it on here and I'll check I've received it.

    Kind regards,

    Lee

    Vodafone Social Media
    Originally posted by Vodafone
    Only two months late to the party - well done Lee!
    £2018 in 2018 - £416.84

    £2017 in 2017 - £7097.88

    £2016 in 2016 - £3087.89
    • dazzaofdagenham
    • By dazzaofdagenham 10th Jan 18, 9:11 AM
    • 1,072 Posts
    • 363 Thanks
    dazzaofdagenham
    As you have discovered not paying something on a point of principle often has repercussions. You should have grudgingly paid then fight for compensation through the correct channels. If the fee was stated in the t and c's then not sure you have a valid reason to now challenge.
    Originally posted by BoGoF
    I agree here....with such a small sums of money I would have paid it and then gone after Vodafone for the money back.

    Trust me I have been there and got the t shirt.
    • nic_c
    • By nic_c 10th Jan 18, 7:19 PM
    • 1,175 Posts
    • 668 Thanks
    nic_c
    Advantis Credit may have gone back to vodafone for clarification or maybe as your refusal to pay may have put it on the back burner for the next campaign. It is still a debt you are liable, and you simply refusing to pay for it out of principle won't make it go away or mean its unenforceable.

    You don't say why you think they were in breach of contract, but its a service agreement, so if you don't or can't use the service it doesn't mean the contract is any less valid.

    As to whether it will affect your remortgage - if the default is showing then yes it will. If the default isn't on there maybe vodafone took it off when selling and Advantis Credit will put one on.
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